Guests of this hotel will appreciate the seclusion of its private beach and on-site spa and wellness center, all just a quick car ride from the heart of Cancun. It also provides outdoor tennis courts, a Jacuzzi and an indoor pool.
This 5-star hotel offers a kids club, an express check-in and check-out feature and a beauty centre. Reception operates around the clock and the friendly staff can suggest places to visit and provide other tourist information.
The rooms are air conditioned and include tea and coffee making facilities, a refrigerator and a kitchenette. All offer a radio, a telephone and heating.
Guests of Hotel Casa Maya are invited to experience international cuisine at La Veranda, or try seafood and Mexican dishes at Las Brisas Restaurant. The on-site bar offers a relaxing setting for an evening drink.
Hotel Casa Maya provides an ideal place to discover Gran Puerto and Hard Rock Cafe Cancun. Museo de Arte Popular Mexicano is also within walking distance.
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Pool and spa
Accessibility and suitability
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Parking and transportation
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Cleaning (room) staff was excellent. Dinning staff was not great.
Pros. Everything and everyone was wonderful!
Cons. Nothing! Everything was fine!
Pros. The staff was all super nice. We arrived quite late one night and somehow missed the whole time-share spiel that people talk about. Front dest was super nice, and everyone was generally approachable. I didn't feel pressured into anything. It might help that I'm fluent in Spanish. Food was good. You can find Pizza if you're on a budget, else their buffets are pretty good. I got their mixed ceviche and found it to be really good! We mostly spend time on the beach which was superb. I haven't been to the other hotels on the east side of the Zona Hotelera, but the beach at Casa Maya was very peaceful in that there were no waves except for wakes from passing boats. This made the water crystal clear and probably friendly for small kids. This did make sea weed settle on the beach, but this was fine with me. Actually, a little truck goes by every morning to clean it all up from the shore. All in all it was a great time!
Cons. One thing I didn't like was that there was a mouse in the room. We found out b/c we found a piece of sweet bread on the ground with bite marks and an apple in the same condition. After this incident we simply put all our food away better and didn't have any problems after that. Also, I didn't really care for the people that came by the beach and asked me if I wanted my picture taken with a monkey, parrot, etc. But I just told them no, and they went away. No biggie.
Pros. The breakfast buffet, included, was fantastic with good food and great variety.
Cons. The bathroom was not vented thus very humid following a nice hot shower.
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What are the dining options at Hotel Casa Maya?
Guests of Hotel Casa Maya can experience international cuisine at La Veranda, or try seafood and Mexican dishes at Las Brisas Restaurant. The on-site bar offers a relaxing setting for an evening drink.
What are the common concerns about the hotel's dining options?
Some guests have mentioned that the food from the buffet made them sick and that the prices at the hotel restaurant were considered to be overpriced.
How are the hotel's beds described by guests?
Guests have mentioned that the beds at Hotel Casa Maya are comfortable and that the rooms are spacious and clean.
What practical information can you provide about parking at Hotel Casa Maya?
The hotel offers parking and has staff available 24 hours a day. The bus stop is about a 5-minute walk from the entrance of the hotel, making it very convenient for guests who travel by car or bus.
What are the common concerns about the hotel's cleanliness?
Some guests have mentioned concerns about the hotel's cleanliness, including issues with the bathroom, old and broken fixtures, and a bad smell in some rooms.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or lagoon comes highly recommended.
Consider Low Season for Quieter Experience
If you prefer a quieter experience, consider visiting in November, which is mentioned as the low season. This could mean fewer crowds and more peaceful surroundings.
Nearby Attractions
The hotel is conveniently located near several attractions, including Playa Langosta, Torre Escenica, and Cancun Golf Club at Pok Ta Pok. Take advantage of these nearby attractions for added convenience and entertainment.
Check for Room Cleanliness
While many guests praised the cleanliness of the rooms, some mentioned issues such as water leaks and used towels. It's advisable to check the room upon arrival and report any issues to the staff promptly.
Be Mindful of Customer Service
Several guests expressed dissatisfaction with the customer service, citing poor management and rude staff. It's important to set expectations accordingly and address any concerns with the management if necessary.
Consider Dining Options
While the hotel offers dining options, some guests found the food quality to be inconsistent and the prices high. Exploring nearby dining options could provide a more satisfying culinary experience.
Transportation Considerations
Guests highlighted issues with the hotel's taxi service, including price discrepancies and lack of transparency. It's advisable to consider alternative transportation options or clarify all details before using the hotel's services.
Family-Friendly Amenities
The hotel offers amenities suitable for families, such as a kids club and child pool. Families traveling with children can take advantage of these facilities for a more enjoyable stay.
Check for Room Upgrades
Some guests mentioned receiving room upgrades upon check-in. It may be worth inquiring about potential upgrades, especially if special occasions or celebrations are involved.
Explore Nearby Activities
Take advantage of the hotel's proximity to attractions like Dolphin Discovery and the beach, as well as the availability of activities such as scuba diving. This can enhance the overall experience during your stay.
Check-in/Check-out | Check in anytime after 2:59 PM, check out anytime before 11:59 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | November |
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High season | December |
Average price (weeknight) | $224 |
Average price (weekend night) | $124 |
Hotel Casa Maya is located at Boulevard Kukulcan km 5.5 Zona Hotelera in Hotel Zone, 3.3 miles from the center of Cancún. Playa Langosta is the closest landmark to Hotel Casa Maya.
Check-in time is 2:59 PM and check-out time is 11:59 AM at Hotel Casa Maya.
Yes, Hotel Casa Maya offers free Wi-Fi.
Hotel Casa Maya is 9.8 miles from Cancun. Hotel Casa Maya is 44.5 miles from Cozumel.
Yes, Hotel Casa Maya has a pool onsite.
KAYAK scours the web for all room deals available at Hotel Casa Maya in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Casa Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Casa Maya.
Value for money | 8.0 |
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Distance to city center | 3.3 mi |
Nearest Airport | Cancun |
Distance to airport | 9.8 mi |