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3 stars

Hotel Casa Maya

Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 881 0500
From
$69
Cheapest

rate per night

7.8
Good
based on 2968 reviews
2,968 reviews
Room type
Provider
Nightly total
Standard room
Deluxe room

About Hotel Casa Maya

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Freebies
    This stay includes Wi-Fi for free

Guests of this hotel will appreciate the seclusion of its private beach and on-site spa and wellness center, all just a quick car ride from the heart of Cancun. It also provides outdoor tennis courts, a Jacuzzi and an indoor pool.

This 5-star hotel offers a kids club, an express check-in and check-out feature and a beauty centre. Reception operates around the clock and the friendly staff can suggest places to visit and provide other tourist information.

The rooms are air conditioned and include tea and coffee making facilities, a refrigerator and a kitchenette. All offer a radio, a telephone and heating.

Guests of Hotel Casa Maya are invited to experience international cuisine at La Veranda, or try seafood and Mexican dishes at Las Brisas Restaurant. The on-site bar offers a relaxing setting for an evening drink.

Hotel Casa Maya provides an ideal place to discover Gran Puerto and Hard Rock Cafe Cancun. Museo de Arte Popular Mexicano is also within walking distance.

Latest deals for Hotel Casa Maya

Thu 11/7
Fri 11/8
Standard room
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Deluxe room
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees

Amenities at Hotel Casa Maya

  • Private beach
  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Business center
  • Wi-Fi available in all areas
  • Airport shuttle

Services and conveniences

  • ATM on-site
  • Business center
  • Express check-out
  • Concierge service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • 24hr front desk

Pool and spa

  • Massage
  • Pool bar
  • Spa
  • Hot tub
  • Outdoor pool

Accessibility and suitability

  • No smoking
  • Increased accessibility
  • Elevator
  • Designated smoking area

Things to do

  • Beauty salon
  • Gift shop
  • Water park
  • Scuba diving

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Air-conditioned

Kitchen

  • Refrigerator
  • Microwave
  • Kitchenette

Parking and transportation

  • Parking
  • Airport shuttle

Outdoor

  • Private beach
  • Garden

Laundry

  • Laundry facilities
  • Laundry service

Dining

  • Restaurant
  • Bar/Lounge

Family friendly

  • Babysitting or child care
  • Playground

Fitness

  • Fitness center
  • Tennis

Bathroom

  • Hairdryer

General

  • Storage available

Health and safety

  • Safe

Reviews of Hotel Casa Maya

7.8
Good2,968 verified reviews
7.7Couples
7.8Solo
7.9Families
7.7Friends
Pros +
Cons -

Show reviews that mention

Filters

4Mediocre
Anonymous, Oct 2023

Cleaning (room) staff was excellent. Dinning staff was not great.

10Wonderful
Anonymous, Jul 2017

Pros. Everything and everyone was wonderful!

Cons. Nothing! Everything was fine!

9.7Wonderful
Anonymous, Oct 2015

Pros. The staff was all super nice. We arrived quite late one night and somehow missed the whole time-share spiel that people talk about. Front dest was super nice, and everyone was generally approachable. I didn't feel pressured into anything. It might help that I'm fluent in Spanish. Food was good. You can find Pizza if you're on a budget, else their buffets are pretty good. I got their mixed ceviche and found it to be really good! We mostly spend time on the beach which was superb. I haven't been to the other hotels on the east side of the Zona Hotelera, but the beach at Casa Maya was very peaceful in that there were no waves except for wakes from passing boats. This made the water crystal clear and probably friendly for small kids. This did make sea weed settle on the beach, but this was fine with me. Actually, a little truck goes by every morning to clean it all up from the shore. All in all it was a great time!

Cons. One thing I didn't like was that there was a mouse in the room. We found out b/c we found a piece of sweet bread on the ground with bite marks and an apple in the same condition. After this incident we simply put all our food away better and didn't have any problems after that. Also, I didn't really care for the people that came by the beach and asked me if I wanted my picture taken with a monkey, parrot, etc. But I just told them no, and they went away. No biggie.

10Wonderful
John, Nov 2014

Pros. The breakfast buffet, included, was fantastic with good food and great variety.

Cons. The bathroom was not vented thus very humid following a nice hot shower.

The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more

They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.

What are the dining options at Hotel Casa Maya?

Guests of Hotel Casa Maya can experience international cuisine at La Veranda, or try seafood and Mexican dishes at Las Brisas Restaurant. The on-site bar offers a relaxing setting for an evening drink.

What are the common concerns about the hotel's dining options?

Some guests have mentioned that the food from the buffet made them sick and that the prices at the hotel restaurant were considered to be overpriced.

How are the hotel's beds described by guests?

Guests have mentioned that the beds at Hotel Casa Maya are comfortable and that the rooms are spacious and clean.

What practical information can you provide about parking at Hotel Casa Maya?

The hotel offers parking and has staff available 24 hours a day. The bus stop is about a 5-minute walk from the entrance of the hotel, making it very convenient for guests who travel by car or bus.

What are the common concerns about the hotel's cleanliness?

Some guests have mentioned concerns about the hotel's cleanliness, including issues with the bathroom, old and broken fixtures, and a bad smell in some rooms.

The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more

They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.

Book a Room with a View

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or lagoon comes highly recommended.

Consider Low Season for Quieter Experience

If you prefer a quieter experience, consider visiting in November, which is mentioned as the low season. This could mean fewer crowds and more peaceful surroundings.

Nearby Attractions

The hotel is conveniently located near several attractions, including Playa Langosta, Torre Escenica, and Cancun Golf Club at Pok Ta Pok. Take advantage of these nearby attractions for added convenience and entertainment.

Check for Room Cleanliness

While many guests praised the cleanliness of the rooms, some mentioned issues such as water leaks and used towels. It's advisable to check the room upon arrival and report any issues to the staff promptly.

Be Mindful of Customer Service

Several guests expressed dissatisfaction with the customer service, citing poor management and rude staff. It's important to set expectations accordingly and address any concerns with the management if necessary.

Consider Dining Options

While the hotel offers dining options, some guests found the food quality to be inconsistent and the prices high. Exploring nearby dining options could provide a more satisfying culinary experience.

Transportation Considerations

Guests highlighted issues with the hotel's taxi service, including price discrepancies and lack of transparency. It's advisable to consider alternative transportation options or clarify all details before using the hotel's services.

Family-Friendly Amenities

The hotel offers amenities suitable for families, such as a kids club and child pool. Families traveling with children can take advantage of these facilities for a more enjoyable stay.

Check for Room Upgrades

Some guests mentioned receiving room upgrades upon check-in. It may be worth inquiring about potential upgrades, especially if special occasions or celebrations are involved.

Explore Nearby Activities

Take advantage of the hotel's proximity to attractions like Dolphin Discovery and the beach, as well as the availability of activities such as scuba diving. This can enhance the overall experience during your stay.

Location

Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo

What's nearby

  • Playa Langosta277 yd
  • Torre Escenica0.6 mi
  • Playa Tortugas0.7 mi
  • Parroquia de Cristo Resucitado0.8 mi
  • Cancun Golf Club at Pok Ta Pok1.3 mi
  • Playa Caracol2.1 mi
  • Playa Chac Mool2.2 mi
  • Forum Beach2.3 mi
  • Delphinus Punta Cancún2.5 mi
  • Acuario Interactivo2.6 mi
  • Playa Marlin3 mi
  • Kukulcan Plaza3 mi

Policies

Check-in/Check-out

Check in anytime after 2:59 PM, check out anytime before 11:59 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Hotel Casa Maya

Low season

November

High season

December

Average price (weeknight)

$224

Average price (weekend night)

$124
Cheapest month to stay with an average 88% drop in price.
Most expensive month to stay with an average 391% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Hotel Casa Maya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Hotel Casa Maya

  • If you’re after a cheap room at Hotel Casa Maya, then you should consider staying during the low season. The cheapest deals can generally be found in November and October.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hotel Casa Maya, plan to stay on a Saturday or Wednesday. The most expensive day is usually Thursday.
  • The cheapest price a room at Hotel Casa Maya was booked for on KAYAK in the last 2 weeks was $74, while the most expensive was $132.
  • How long should you stay at Hotel Casa Maya? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at Hotel Casa Maya

  • Where is Hotel Casa Maya located?

    Hotel Casa Maya is located at Boulevard Kukulcan km 5.5 Zona Hotelera in Hotel Zone, 3.3 miles from the center of Cancún. Playa Langosta is the closest landmark to Hotel Casa Maya.

  • When is check-in time and check-out time at Hotel Casa Maya?

    Check-in time is 2:59 PM and check-out time is 11:59 AM at Hotel Casa Maya.

  • Does Hotel Casa Maya offer free Wi-Fi?

    Yes, Hotel Casa Maya offers free Wi-Fi.

  • How far is Hotel Casa Maya from the airport?

    Hotel Casa Maya is 9.8 miles from Cancun. Hotel Casa Maya is 44.5 miles from Cozumel.

  • Does Hotel Casa Maya have a pool?

    Yes, Hotel Casa Maya has a pool onsite.

  • How does KAYAK find such great Hotel Casa Maya hotel deals?

    KAYAK scours the web for all room deals available at Hotel Casa Maya in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Casa Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Casa Maya.

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Good to know

Value for money

8.0

Distance to city center

3.3 mi

Nearest Airport

Cancun

Distance to airport

9.8 mi