Grand Oasis Palm

2Poor

Anonymous, Jul 2021

Pros. Water park for kids

Cons. Everything else was horrendous The food was disgusting. Not to mention the discomfort of the rooms and beds. My bathroom light was flashing throughout my entire stay and they did not come to fix it even after reporting it two times If you must get tested for COVID to return home, get ready to wait in line for HOURS to get an appointment and then another line (a different day) to take the test. If you complain, they are doing to tell you that it is because the registration process to take the test requires a lot of information including an email and since some people do not have this information handy, the process takes longer. Bullshit.... they have two people doing the registration only while 15 or 20 guest are waiting. I could go on and on but..... all I have to say is that this was my 6 time in Cancun (different hotels) and I had never had such a bad experience. Not planning to return though

6Okay

Anonymous, Feb 2018

Pros. All inclusive

Cons. I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.

6Okay

Anonymous, Jan 2018

Pros. Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.

Cons. Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.

6Okay

Anonymous, Jan 2018

Pros. Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel)

Cons. Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary

8.8Very good

Jeff, Dec 2017

Pros. The food was good

Cons. The place was very 70s looking

6.8Okay

Anonymous, Feb 2016

Pros. Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)

Cons. Food was horrible, two small elevators for huge hotel, to many children, the entertainment team sucks, not much to do if weather doesn't allow pool/beach usage, and sales people through out the hotel trying to get you to buy ANNOYING!

8.2Very good

Stuart, Jan 2016

Pros. The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily. The service and restaurant staff was courteous at all times and constantly tried to please. Quality of food was fine. Captain Hook ship fun for late night 3 hour party. Nightly 9PM show had sound and light issues - the talent put on a good show.

Cons. Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.

6.8Okay

Anonymous, Jun 2015

Pros. The Beach is nice for kids. The hotel is clean, the staff works round the clock to keep all areas clean. The shows are good. The pool was nice and the wet bar bartender is excellent.

Cons. The food options were not great for Vegetarians or people who do not eat pork/beef. The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby. The service near the Grand side pool was almost non-existent. AC in room was noisy.

4.8Mediocre

fabrice.rossini, Apr 2015

Cons. When I took a shower the water was yellow, and the staff didn't care.

2Poor

Paula, Apr 2015

Cons. Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smelled of mold and I had to request new blankets for the same reason. The room air conditioning was poor. No air conditioning in common areas and it was so humid my asthma began to act up. If this treatment is indicative of the Grand Oasis name then it is must steer clear!