The Sofitel Auckland Viaduct Harbour is located at the Viaduct Basin Entertainment Area in Auckland, New Zealand. It is in the central business district and less than 3,000 feet from the train and bus station at Britomart Transport Center. This romantic five-star hotel is only 12 miles from Auckland International Airport. It has 172 air-conditioned, non-smoking guest rooms. The hotel offers parking, has conference facilities, and provides a pool for guest use.
There are several rooms to choose from at this hotel, some of which feature an atrium or marina view. Even the simplest rooms come with a small private balcony and floor-to-ceiling windows to let in the daylight. There is a marble bathroom with a rain shower, deep soaking bathtub, and French Lanvin amenities. The rooms have a MyBed, a work desk, espresso machine, BOSE sound system, and LCD television. There is also iPod connectivity and an in-room safe for every room.
This hotel has several restaurants including Lava Dining, which is open for breakfast, lunch, and dinner. Sabrage Bar is located in the lobby and offers a selection of beer and cocktails. 21 Viaduct Café is also available with coffee and snacks to enjoy on the run or inside the casual restaurant.
The area where the hotel is located has many attractions including Westhaven Promenade, Viaduct Harbour, and Wynyard Quarter. The Auckland Fish Market is alright right down the street for guests to explore.
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Services and conveniences
Basics
General
Bathroom
Pool and spa
Media and entertainment
Things to do
Parking and transportation
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Pros. great friendly service, very attentive and centrally located. nice environment, bar downstairs and a nice restaurant for breakfast. they also have a cafe shop, which I didn't get to go.
Cons. none
Pros. Comfortable and beautiful design. Great service.
Cons. Breakfasts are quite expensive at the restaurant.
Pros. Great staff. Good location.
Cons. Room temperature controls were terrible. Pillows were not great. Bed was small.
Pros. the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful.
Cons. One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located where it has great views - but it has no views, unless you sit outside.
Pros. Great staff, wonderful room!!! :0)
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a range of amenities including an indoor pool, spa and wellness center, fitness center, and bicycle rental for guests to enjoy.
What can guests expect from the hotel's dining options?
The hotel has several restaurants including Lava Dining, which is open for breakfast, lunch, and dinner, and Sabrage Bar in the lobby offering a selection of beer and cocktails. 21 Viaduct Café is also available with coffee and snacks to enjoy on the run or inside the casual restaurant.
What practical services are available at the hotel?
The hotel provides practical services such as wake-up service, car rental, room service, and tour desk, ensuring guests have a convenient and comfortable stay.
What are guests saying about the hotel's cleanliness?
Guests have praised the hotel for being very clean and tidy, with lovely staff providing exceptional service.
When is the best time to visit the hotel?
The high season is in March, offering a great time to visit and enjoy the hotel's superb location and facilities.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a marina view, as it offers a more pleasant experience compared to views of a bus depot or office buildings.
Consider Room Selection Carefully
Some guests advised confirming the room view directly with the hotel to avoid disappointment, as the actual view may not align with the initial booking description.
Explore Nearby Attractions
Take advantage of the hotel's proximity to Viaduct Harbour, Sky Tower, and the New Zealand Maritime Museum, offering convenient access to popular attractions.
Check Club Access Limitations
If considering club access, be aware that some guests found the offerings to be limited in terms of food and drinks, and lacking concierge service.
Be Mindful of Noise Levels
Guests reported noise disturbances from nearby construction sites and office renovation, so it may be beneficial to inquire about potential noise issues when booking.
Verify Air Conditioning Functionality
Some guests experienced issues with the air conditioning, leading to uncomfortable room temperatures, so it may be wise to confirm the functionality of this amenity.
Coordinate Room Requests
If specific room requirements are needed, such as a change in room due to noise or view issues, it's advisable to communicate these needs clearly with the hotel staff.
Manage Expectations for Breakfast
While the breakfast was praised by some, others found it to be less generous considering the cost, suggesting a varied experience with the breakfast offerings.
Confirm Check-Out Charges
Several guests encountered issues with unexpected charges after check-out, particularly related to mini-bar items, emphasizing the importance of reviewing final bills carefully.
Seek Clarification on Transportation Services
Some guests experienced challenges with transportation arrangements made by the hotel, indicating the need for clear communication and confirmation of such services.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | September |
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High season | November |
Average price (weeknight) | $271 |
Average price (weekend night) | $283 |
Sofitel Auckland Viaduct Harbour is located at 21 Viaduct Harbour Avenue in Central Business District, 0.5 miles from the center of Auckland. Viaduct Harbour is the closest landmark to Sofitel Auckland Viaduct Harbour.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Sofitel Auckland Viaduct Harbour.
Yes, Sofitel Auckland Viaduct Harbour offers free Wi-Fi.
Sofitel Auckland Viaduct Harbour is 11.3 miles from Auckland Intl. Sofitel Auckland Viaduct Harbour is 51.7 miles from Whitianga.
Yes, Sofitel Auckland Viaduct Harbour has a pool onsite.
KAYAK scours the web for all room deals available at Sofitel Auckland Viaduct Harbour in Auckland and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Sofitel Auckland Viaduct Harbour and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Sofitel Auckland Viaduct Harbour.
Value for money | 7.8 |
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Distance to city center | 0.5 mi |
Nearest Airport | Auckland Intl |
Distance to airport | 11.2 mi |