The staff was amazing. I felt relaxed for the first in a long time in an airport.
The staff was amazing. I felt relaxed for the first in a long time in an airport.
The absolute worst. Our flight from Madrid to Charlotte was delayed nearly 2hrs which cost us to miss our connecting flight. The only availability was to either separate my party of four (two being children) several other locations to reach our final destination. The other was drop us off at entirely different location we never intended on going. Thus resulting in us driving a rental 2 hrs to our original final destination. On top of that the flight from Madrid was uncomfortable and some staff were extremely rude.
The 2 hour delay was frustrating but our crew did a great job getting us out quickly and keeping communication especially with the people who had connecting flights
My baggage went to Dallas and not to Philadelphia. Do I need to add anything else?
We were told there would be no food/beverage service due to turbulence. There was very little turbulence on the 2+ hour flight. I was in First Class and thought they could have done a quick service after take off as they had a quite bit of time before we would be reaching the predicted turbulent area. They could have at least passed out a quick bag of pretzels.
Flight was canceled and then rescheduled on another flight. Paid for first class but moved to the back of the plane. Then put up in the worst/dirtiest hotel I’ve ever stayed in. American Airlines should be ashamed of putting their passengers/customers in a place that filthy.
Deicing in Denver took forever and I almost missed my connection. De-ice faster! Not Americans fault.
Very smooth for one of the busiest travel days of the year and the crew was great.
My girlfriend missed her flight to Aruba so she had to book a new flight down and American cancelled her flight back because of missing the flight down, so she had to book a separate flight back also. Pretty ridiculous that she had to book a new round trip for missing her initial departure.
While going to Porto Portugal my luggage was delayed for 3 days . While coming back My flight was delayed and missed my connecting flight . No compensation for delayed luggage. Not a happy experience .
The crew was very pleasant and professional. The boarding process in Madrid was a bit chaotic. Also, boarding a bus to get to the plain is a royal pain. Clearing customs in Charlotte, then get your bag and rechecking it, then going through TSA again doesn’t make any sense.
Flight was an Iberia Flight on Level but seemed to be outsourced to a 3rd airline - Wamos. Seating pattern was different than when booked, we waited on the JETBRIDGE for 45 minutes to board, food was terrible. Movie options were limited to about 20 and very old, TV shows was limited to about 15 and equally as old. Staff was fine but definitely the "b-team". Landed about 60 minutes early and waited on the runway for 45 minutes - despite that Logan Airport in Boston recently added new gates. Mediocre experience at best.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
My luggage never arrived in Miami; still waiting a day later.
As with every airline the seats are not built for tall people.
My wife and I paid for seat selection to be together. My wife and I were on separate rows and the excuse they gave was they changed the plane. Also, I have celiac and asked for a gluten free meal in the ticket profile which they did not have.
Iberia personnel on the ground is so rude. I would think twice in the future before booking another Iberia flight
Seats, comfort level ugh. Crew was not attentive, only to coach
All corners have been cut and it’s a cheap experience that no longer is distinguished from most other cheap airlines
This flight was a code share for both Iberia and American Airlines and run by what I assume is a charter company Level. It was difficult if not impossible to get a seat assigned, check bags or use any customer service functions. I would skip it!
The entertainment system got stuck in the ABBA music channel. The headsets were not loud enough. My pre purchased aisle seat was not honoured
The whole flight was coughing and farting all the way. It was impossible to breathe. If people are traveling sick they should either not be allowed to fly or made wear masks
I will never fly vueling. 1h30 delayed, connexion missed with the crew closing the boarding in front of us. 40 people missed the Barcelona-Orly connexion. hours waiting for rebooking and hotel.. inadmissible
Non stop flight from Barcelona to Rome, arriving on time.
3 hr flight from Barcelona to Gran Canaria. Ŵent according to plan No issues with staff oŕ flight. Many people includiñg us could not get luggage self checķ in termìnals to work. Had to wait in check in line.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
We got to the airport 2 hours before the flight. We waited in a line to check our bags onto the flight for an hour, even despite having checked in online, as there weren't enough self check terminals allocated to Vueling (yet loads of empty BA ones right next to them). There also weren't enough staff, making them stressed and rude. We had to try and rush through security to get to our gate, which they announced as gate 35 at first and then changed it after ten minutes with no announcement to anyone in the airport that it had changed. So we then had to rush to the correct gate to arrive just as boarding started. It was a thoroughly stressful process and one travelling couple almost missed boarding because of it. The flight boarding and the flight itself werre fine, the staff were polite, but I was dehydrated due to the airport and had to buy a bottle of water as they didn't offer free drinks.
They stop online checkin above a certain capacity. We had to go to the airport to check-in at the desk. Or was offered to pay 7eur extra. Rip off.
I didn't get the wheelchair assistance I'd requested and my flight was on the tarmac, which was extremely painful for me. If this airline isn't for me, that's fine. The crew was fantastic and friendly ab
It was a short flight but the seat was very straight. I didn’t need any service, but wifi was not available. In resume, a normal service. Nice, the punctuality. Thanks
Bought check in baggage but couldn’t do it at the kiosk, had to line up just to get baggage tag which was a very long queue with only 1 customer service agent handling all vueling flights. Had to wait about 45mins just to get a bag tag and drop baggage.
Everything went according to plan. Check in, boarding etc all were very efficient.
What can you say Ryanair get you there,no frills Not so cheap anymore ..... but what is now days! Would use again as always. Good flight times for us.
Left on time and arrived on time both ways, thank you
Flights were on time. The crew was efficient and friendly.
Is good airline but their check in process is not simple
Boarding at Arrecife was commended way too early. Far too long for elderly to be kept standing on their feet. Otherwise we’ll done to all staff.