Internet service was erratic. Crew service was poor and slow. My luggage on this non-stop flight was lost and not recovered
Internet service was erratic. Crew service was poor and slow. My luggage on this non-stop flight was lost and not recovered
Terrible. I didn’t fly and I had an important meeting the next day.
Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.
Again, multiple delays and I eventually just canceled and drove!
I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.
Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.
Delayd flight out of atl as always miss my conection in dfw no flight untill next day
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
When we exited the plane our wheelchair wasn’t there. The Pilot and co pilot were so nice and helped us locate it. Great service.
We were delayed bc ground crew gave the flight crew the wrong paperwork. We taxiied to the runway then back to the gate to get the correct paperwork that no one bothered reviewing the first time we pushed back. Boarding was rude and stressful like it always is. Gate agents and flight attendants are all over 55 years of age, embittered by years of underpayment From AA leading to their passive agressive bitchiness for no reason.