Very comfortable Prem economy seats for a long haul flight. Had a problem with the tv that the crew fixed so was great!
Very comfortable Prem economy seats for a long haul flight. Had a problem with the tv that the crew fixed so was great!
Excellent. Planes are a little older and could get some refurbishment, but besides that everything was excellent.
we were upgraded which was a blessing and tender mercy for us. I fell the day before and was in extreme pain from knee to shoulder. Sitting in a more comfortable seat during the flight was an unexpected blessing and experience.
Very poor check-in experience, and flight meal service was very disappointing with no drinks service or hot meal.
I felt thirsty and asked the flight attendent for water, but no one came for more than half an hour.
Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .
Halal food options could have been better the first meal portion sizes were very small the second breakfast meal the fish and couscous was very dry and disappointing I enjoyed the Hong Kong t lot I enjoyed the midnight stuck a lot the Hong Kong tea we had for breakfast was very good
Average flight for which I paid too much for on a last minute purchase.
Would have liked working outlets on the flight. The first meal was very bleh, the second meal was a lot better so overall okay meals
Uncomfortable seat/ bed. Opted for a front window seat without TV not working ). A bit smelly blanket and environment inside.
The entertainment wasn’t playing in the app or online.
Connecting flights were poor,especially in Naples.our Lufthansa air bus was a joke.way too small for that long of a flight.no room at all.couldn’t even get out of the seats to move around or go to the bathrooms.we thought we were getting an actual air bus,double decker.i will never fly that long in a plane like that again.kind of misleading to call it an air bus.we actually had more room on our buses that we used.
It is a modern tragedy that any airline expects you to travel for 14 hours in such discomfort and that the only way to add comfort is exorbitant prices. I was in pain by the time we landed. Shameful.
Original plane sidelined. Had to wait an hour for replacement.
Crew was very cooperative and professional. Passenger's first checked in bag should be free.
No real agent onsite helping you for missing luggage there. Not like the other airline next to UA desk, they have staff attending in their desk assisting answer/helping luggage issue, even after midnight.
Horrible, the flights kept delaying, so it is obvious that we won't be able to make it to the next connection. No easier/real agent on site to help you figure this out. UA agent on other counters refuse to assist you and direct us to use the QR code/call customer service. So inefficient and poor. While technology seems convenient, but it's not the best interest/experience for customers need help while there is active issue need assistance.
They have trouble to keep their flights in schedule. Seems not having enough staff to provide appropriate customer service. Lacking real agents on site to help customers. Have to use QR code/web site/call to be able to talk to real person can help you - and you may have to punch though series of options first, then hold until someone assist you. Similar for baggage claim, no real agent onsite helping if you missing luggage, not like other airline next to UA desk having staff there even after midnight to assist customers.
United is my favorite and I always try to fly United. I feel like this crew didn’t mesh well together.
Our flight was delayed three times. It took us 17 hours to get home.
The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane
2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.
Captain smooth landing, Crew efficient and helpful. We saw Mt Fuji from the plane. Thanks.
On time and smooth flight from San Juan direct to Sint Maarten.
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter