They canceled my flight going back to SF after I was at the airport. Wanted me to take a flight 14 hours later. Not a happy camper.
They canceled my flight going back to SF after I was at the airport. Wanted me to take a flight 14 hours later. Not a happy camper.
I didn’t like not knowing my seat till I got to the airport - and my boarding group was F (last).
Clean plane, relatively spacious in Main Cabin. One experience: I'm 79, with torn rotator cuff (R shoulder). I asked for help getting my carryon into the overhead bin and was told that the staff "does not help with this" (or some such phrase. On previous flights, help has been offered (and accepted). I prevailed on a fellow passenger for this. Also, why not board back to front?? Would this not help in the speed of boarding?
No tv, movies for a 6 hour flight! Worst airline I have ever travelled!
Ground crew was great in Austin, flight crew left a lot to be desired. Not particularly friendly, helpful or nice.
Like South West(2 check in baggage free) if Alaskan Airlines could give at least one check in baggage free then it would be great.
Staff great. Tight seating. Pretzels and drink same as any other airline.
Horrible. I likely will have to spend several thousand dollars to rebook my international flights, due to their delays, plus a hotel in SF. I can’t wait to never fly them again!
Good - San Jose security is a breeze. Exact opposite of San Diego. Flight on time. Bad - FA's were not that cheery or polite. I thought we may blow out a tire as the pilot slammed down a hard landing in perfect conditions. He came in pretty hot like he had a date waiting.
The messaging about the change in flight destination and options for getting to SFO was poor. There should have been frequent updates. When I spoke to the boarding agent moment before we were supposed to board, he was flippant and offered no help before the announcement was made that transportation would be arranged. It was as poor of an experience that I've ever had.
San Jose (undefined)United States
San Francisco (SFO)United States