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I liked the price of the 2 way tix. I hated having to pay $8.00 for Internet access. It should be free. Legroom and seats are very confining.
I liked the price of the 2 way tix. I hated having to pay $8.00 for Internet access. It should be free. Legroom and seats are very confining.
I would have liked it to have been easier to order food for the flight. My son was not happy with the snack pack I bought him and it was a very long flight for a little boy to go without food.
Great first time experience for me. The gate agent at the Anchorage location was so helpful. Definitely will be booking more on Alaska.
The food options could be better. Possibly some sandwiches to be added to the menu.
Delayed an hour and sat without updates. Ended up an hour late to destination
It was great; it was on time, everything went smoothly, the crew was excellent. It was just uncomfortable for the usual reasons; completely full fight, could barely move because the space was so small. The expected stuff with every airline.
The flight was decent again if there was a place that you could put crying children that would be great. Or maybe make a rule against allowing infants on the plane.
Comfortable seat, plenty of leg room which is so rare, overhead bin comfortably accommodated my carry-on bag. Deli box was tasty, service was good, bathrooms were clean. Uneventful flight, which I appreciate. Departed on time and landed early.
The maintenance delay was seemingly handled very poorly... Little to no information was provided to the passengers sitting on board for an extended period of time. On a brighter note, at least the cabin crew (flight attendants) did the best they could. They seemingly were provided very little information with regards to the delay. Unless absolutely beyond my control, I can’t imagine buying a ticket on Alaska airlines again, based on this and a previous experience my wife recently had, along with complaints overheard from other passengers.
Honestly, there was not much they could do. Due to wind, the flight was delayed for several hours because we had to be diverted to San Jose where we needed to refuel before departing to Hawaii. Wish they had offered some snacks during the delays/diversion because we had to wait such a long time to finally get our food served during the flight after leaving California.
Paid premium for Delta only to be on safe but tired old 767 with ancient cabin in mediocre condition. Poor wifi and horrible inflight entertainment. Hardly a premium experience. Should have flown SW and had fun flight crew and no pretense
Rated entertainment as Mediocre as there were major problems with the Infotainment system that took probably a half hour for them to fix.
Delta crushed it. Flight attendant in first was attentive and just never stopped. Honestly one of the best domestic flights I’ve been on.
The 1st class male crew member was very pleasant - the short female with round glasses , maybe in 50’s had no personality- never spoke when delivering my food, drink, & never smiled the whole trip! In fact looked annoyed when the boarding proses was happening- I would never hire this woman - unfriendly . Have never dealt with a crew member like her-
The plane from SNA wouldn’t start after 5 tries. The team gave me an option of flying direct from LAX and giving me a Lyft ride there! Perfect!
Best airline! Always friendly and welcoming. Skyclub was great and loved the fast free wifi on board. I also love that you can pre-order your meal on the app!
Delayed due to an ill passenger after loading. Not preventable on Delta's part. Was in first class. The seats are becoming worn and detaching from their velcro attachments. Only got snacks on flight. The attendant was not the friendliest.
I liked the ease of checking in, luggage check in, wheel chair assistance, boarding and flight.
I didn’t not like that I could not select my seat and ended up with the worse seat.
The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
No food or entertainment because it was a short flight. Unfortunately the takeoff was delayed more than an hour
Parents with kids should all be in the same area. Sounds rude but who what's to fly 6hrs with crying and bratty kids. Just my opinion.
Ok, so I didn’t have seats, so got there very early. I was first in line only to be told, listen for your name for seats. The flight was boarding before they gave me a middle seat, way after others showed up who were given more favorable treatment. Ok, so , don’t show up early and obey all the rules??? Clearly, your gate clerks did not. What gives???
Short flight but delayed. Since its a short flight no food or entertainment necessary
We had an awesome flight attendant who came by and made sure we were okay. Checked on us often and even shared some snacks that she had brought on, like edamame with chili and garlic seasoning. Yummy!
Overall good experience. I'm just over 6ft with long legs and legroom could be better, but is on par with other airlines. Only real negative was turbulence but that's not the airlines fault.
First flight got cancelled. Got booked for another flight departing 3.5 hours later which ended up being 1hr delayed... The flight was good when we finally ended up flying.
Very friendly und helpful crew. Looking forward for some more flights in
My husband and I had to split seats and I did not like to seat at the window.
Pilot and first officer did really an amazing job. I can best discribe their flying as finesse. Inital service with food/beverages was great, however after that the crew just kind of packed it in and were sitting in the galleys chatting for the remainder of the flight. I wanted a bottle of water, went to the mid plane galley, was told they were only available in the back, so had to walk the length of the plane just to get a bottle of water. That was a new experience on an airplane for me. Pretty sure evem Spirit will bring you the bottle of water you are paying for. Seat was comfy, magazine worth the read. Entertainment nonexistant unless you want to pop for the $4 headphones.
The Wi-Fi was unavailable on this flight for some reason.
Terrible! The plane was old and you are required to connect your own device to their Wi-Fi rather than have entertainment options in the back of the seat in front of you. The Wi-Fi went out during the flight and there was only one plug for the devices every two seats. Three out of five surrounding my family did not work. The seats and spaces under them were so small I could not fit my backpack, which I’ve always brought on flights and fit before no problem. The crew were unpleasant and patronizing.
Left 2 hours later for delayed I had to take care a kid with special need since people don’t want to move to accommodate the rest of the family. . It wasn’t bad but that made me upset that people can be that selfish.
The leg space between me and the seat in front of me was excellent.
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
The seats were uncomfortable. The flight was almost 9 hours and they didn’t serve lunch
Boarding was friendly and quick. While the plane model was older with no live tv, the entertainment was full of movies and tv shows. All food was available. Pilots were very communicative with status of the flight. Flight landed on time.
Everything was great, only problem was that flights were delayed
Everything was good, hard to really comfortable on a flight that long.
It was terrible because the flight was delayed for 3 hours.
Was lucky to have a employee at the AA checkin counter that had compassion and understood they ordeal that we went through with our original flight being diverted, needing to stay in the aircraft and then flying to the original destination; adding hours to the trip and forcing us to miss our connection and our rebooked connection. She was able to get up on standby on the highest priority on the next flight to the closest airport we need to be at and it all worked out despite being many hours late.
Delayed so that missed connecting flight. Connecting flight was also delayed on the tarmac but they closed the gate before the rescheduled time.
Took off over an hour late with multiple mechanical issues. Gate agent in Dallas was lazy and was slow as molasses. Had a line 10 people long. Spirit bad..
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip
Horrible people at the gate, they force me to check in my carry on, even thought no one behind me has to do it. I had to get out of the airport in NY to get my bag and go thru security again on my way to Honk Kong. The worst part is the employee threatened me with loosing the flights if don’t comply.
Crew were attentive and friendly. Flight was smooth and early! I enjoyed the less crowded plane. Thank you!
Delayed flight, few announcements with information, no comps, cluster f boarding because zones weren’t spread out and announced loud and repeatedly, staff did their job -nothing more nothing less, annoying kids were speaking and kicking the heck out of the back of my seat and parents weren’t willing to parent… so another typical day of air travel in the US.,
Flight was delayed until Next day as crew timed out
The flight was great until towards the end when the flight attendant read an excessively long commercial for purchasing an american airlines credit card. The worst part is that we are doing a lot of traveling this year so i was actually interested in getting the credit card, but I was so annoyed with the long commercial that I completely dismissed the flight attendant bringing around the information. Next time, keep the sales pitch to 10 seconds and then pass around the brochures!!