Awful. Flight was continuously getting delayed and gates kept changing without any reason. Flight was delayed for more then 3 hours
Awful. Flight was continuously getting delayed and gates kept changing without any reason. Flight was delayed for more then 3 hours
The plane was FREEZING SEATS UNCOMFORTABLE Otherwise smooth Thank you
I'm a larger, athletic guy (6'2", 260lbs powerlifter) and I found the seats incredibly uncomfortable with minimal leg room, especially in a window seat. Now, I full understand that being smaller may change my view but even if I was 80lbs less, my legs would be the same size and I was sandwiched between my seat and the seat in front of me.
Seat back monitors and outlets were dead and not working.
The crew, food, and entertainment were all good. But my screen had some sort of bug where if I turned it off, it would turn back on after 2-5 minutes. At full brightness. It made it very hard to get any shut-eye on the overnight flight. Also, the older Boeing plane, while nicely cared for (and no doors fell off 😅👏) doesn't have the nice air quality of newer planes. So I felt a bit greasy by the time we landed in Sweden.
The helpful attitude of the staff, and being a wheelchair passenger everyone was helpful and understanding. The trip was made comfortable by the upgraded seat which was given without my request, that was a great surprise. Thank you Delta.
Everything went well with the flight. But one of the flight attendants had on inappropriate pants. She had on an old worn out pair of sweat pants. The back seam was unrivaled and should not have been worn for work. If I had not seen her in the airport with the standard type of luggage, I certainly would not have thought she was working for Delta. Not a good look at all for representation.
Great!! I haven’t had a bad experience with them.
The plane was one hour late cause they were doing some reparations with us on the plane no mention I was in the first seat and the door was open the entire time with 8 degrees! The plane was totally dirty no mention old ! The staff was nice but no put together, the attention to details and passenger experience is missing and i always travel first !!! Is better the lounge than the plane! KLM/air France every details is taken care maybe you need a creative creator or experience client need asap was terrible and not memorable for the price that I payed very dissatisfied
Boarding super slow with people allowed to linger in aisles
The Priority check in in Toronto rivalled the poorest I've experienced. The young woman at the desk (7:30 AM, YYZ) was unfriendly and abrupt, behaving as though we were interrupting her day. Her inch long fingernails said it all....I really don't belong here. Other than that, WestJet personnel provided a good travel experience, especially in flight. I must say that the repeated announcements about the cabin being full and how folks should gate check their bags became tedious. WestJet should just offer free checked luggage and charge for carry on suitcases. It would save a lot of time and the voices of the gate agents.
Wish there was an option to book a fellow traveler who is not necessarily paying on the same booking. Then the airline could consider placing us together. It was a long flight to be separated from travel buddy. The first meal, a luncheon I think was ok with warmish pasta and a tiny salad. The second meal, a midnight snack (hard to say because of the time change) was really awful pizza fold-ups, and no option for folks who cannot eat cheese.
It was a 35 minutes flight. Didn't expect much. You should add a 'not applicable' option to your survey.
The back seats are crowded and at times uncomfortable. I guess that’s part of the price of paying less for a seat.
My journey from Rome to Seattle contains two parts, first from Rome to YYC then transfer YYC to Seattle. First part from Rome to YYC was wonderful. Fly on times, easy boarding and comfortable seating and good meals. Second from YYC to Seattle is terrible, delayed three times before boarding. No meal, no water, no entertainment. Landed in some corner of airport , walking in bitter cold night and taking the bus. My friend told me that Westjet is the best airline in Canada, I doubt it
They lost our luggage and didn’t return it until 15 days AFTER we got back.
Adequate though food was not great and no alcohol abailable
Great Experience! Flight was ahead of schedule and very smooth! Wonderful flight
For some reason there was a change in the cockpit which delayed us by an hour
flight changed by airline. then could not check imto mew flight because kiwi had messed up the reservation. still waiting to depart…
The preferred seats where awful. Impossible to use them again
Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.
I was in business class. There was an excellent headset. But half an hour before arrival they collected them! The rest of the trip I had to use a cheap earphone. There must be a better way to protect the headphones.
WiFi connected but only let you go to the AA website, not even text messaging worked.
I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.
Awful customer service on the phone. No phone number on the website to call a real person. Website says changes are no charge but this is a lie. I had a cheaper ticket through Kayak therefore Finnair wouldn’t change it unless I would pay the entire fare again. I begged but their agents at the airport were rude and the online chat person cut off the call with no help. Super disappointed. Wont fly this airline again and will tell everyone I meet how bad it is. Crew on the flight was nice but otherwise huge disappointment.
The flight was excellent, provided that we had inclement weather. We departed earlier than scheduled and arrived early. There was a little turbulence, but nothing to be worried about.
It was less than what is expected for a business class ticket I thought that the staff actively ignored me because I either looked Indian or Hispanic to them and I guess I did not deserve their attention. The food which included a beef entree was not available so not enough food was ordered for number of seats available. I will say experience in Greenwich lounge was very good and the staff there at the airport were very nice. May be your crew needs to learn about racial equity so that everyone gets either the same aweful treatment or hopefully the best treatment which is what we expect I recommend you take a flight with Singapore airlines that I have taken and the crew remember your last names and use it to address each person, food never finishes if you are at the back of business class and crew anticipate your need even before you articulate. Same price and 100 times better service than American Airlines
pleased with overall experienced, but seats in coach are tight.
Don't often sit in 1st class. Our experience was great.
The flight was very uncomfortable and there was no snacks served for the 13 hours international flight. In addition, the flight was delayed 3 hours
The flight got canceled multiple times and we had to drive their to reach midnight for our next morning interview. Poor and unriable experience. Now have to ask for a refund since we didn't need their rescheduled flight three days later.
In flight wifi that I paid for was very slow and at times didn't work at all.
Affordable & comfortable. Not sure why a party of two I booked at the same time got seated separately.
very late flight, small uncomfortable seats. no refreshments except small plastic cups of juice or water, no snacks, no food given, no earphones given unless you pay.who has earphones with jacks anymore? what good are those except for your plane?
Flew Business Class that gave me privileges at the Maple Leaf Lounge which I was looking forward to as this was the Saturday before Thanksgiving, but LGA was quiet. Regardless, the Maple Leaf Lounge was really tranquil and relaxing, sto=cked with a large breakfast selection that had 2 omelettes, sauteed onions and peppers to throw on them, really good bacon, delicious fingerling potatoes, oatmeal with a big variety of garnishes, fresh fruit and cheese, bagels, muffins and other continental items. There was a good coffee machine with terrific espresso (EVEN DECAF ESPRESSO), cans and pitchers of juice, soda amchine and beer taps. By the time I left they had switched the fruit out for salad in advance of lunch and it look like a thorough selection with chicken. The view of the gates and fray below added tot he cocoon I felt I was in. I would pay to do it again and it definitely added to it. For the two flights I was on (to YYZ connecting to YQB) I was served a nice cheese and fruit plate even though they were about an hour. Impressively, on te shorter YYZ to YQB leg I was served warm nuts as well as a hot towel. I only get that when flying long flights on a lie flat seat on the American legacy carriers. Service was warm, welcoming and just made me feel wonderful. I would consider Air Canada for any destination if price were competitive based on the great service.
Flight attendants were lovely. Seat wonderful. Food was not fab. Had the beef and it wasn’t great. Otherwise lovely.
Pretty much as good as an economy flight experience can get
45 minute delay take off. Entertainment system froze half through the flight.
Could not hear the announcements at the gate when boarding. Not loud enough.
New York LaGuardia Airport (LGA)United States
Calgary (YYC)Canada
Calgary - New York LaGuardia Airport