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It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Boarding was chaotic. I didn’t finish dinner because I went to bed early. Breakfast omelet was overcooked and tasteless but croissant was better than usual. Plane was dirty—crumbs in every seam and lavatory was poorly maintained (paint peeling, etc.) and toilet paper had not been refreshed before takeoff. No cubby for storage in first and seat was narrow.
Wifi wasn’t working well so we couldn't view any media.
Food service was bare-bone. Better bot to have any at all rather than hand out premade coffees and cookies to random few passengers.
Crew was great. Friendly, calm, interesting, happy to be there. That makes a huge difference. Plane was very quiet. Also quite empty so I had three seats to sleep across
Had assistance at airport getting from arrivals gate to departure gate; I couldn't have managed without that extra help. Thank you Delta.
They charge me for the luggage which is was included on the ticket
More space in the cabin. The guy in front of me leaned his seat back and I felt he was sitting in my lap.
Was a great smooth flight from Detroit to San Diego.
Late flight, always blaming the flight crew, stale almonds, pushy people. Why don’t they have the people sitting in the back board first? So much easier getting through an empty plane! Duh!!
The walk from baggage claim to the taxi is very difficult for older people I will never fly into JFK again. It is physically challenging
Overall fine but both ways for this trip was delayed.
Flight was delayed by almost 5 hours. Suitcase was not loaded despite the flight being near empty (my colleagues’ suitcases did reach JFK, unlike mine). Had to argue on phone to get JetBlue to deliver the case to my hotel. Never again
The flight was excellent. The crew was welcoming and attentive.
Great! I love Jet Blue. My favorite airline! Very efficient, clean and timely.
Run out of snack choices. Why are the seats not padded for your butt? Are we sitting on blocks of wood or metal for $250-300 a pop? This ain’t spirit. Let’s get it together people
We were told that our flight would be delayed for 90+ minutes because of weather, so we went to get something to eat only to have them randomly start boarding 15 minutes after the announcement, with no warning.
Entertainment... No earphones passed out. Many including me couldn't use the TV. Legroom was good. Crew was indifferent and a bit surly. Free wifi was a nice convenience. Check in desk location was unknown. Gate number on the boarding passes was wrong.
Going through JFK’s security is a mess. The TSA security said no shoes on the bins. So, we place our shoes in the belt and they came out all over the belt. Boarding was delayed and Flight as well.
Safe and on time were the positives. The plane wasn't cleaned before boarding, there was garbage and food on the floor and in the seat pocket. The TV screen was small and the picture fuzzy, audio quality was poor. Seatbelt was fraying and seat did not recline properly. No charging ports near the seats,
My window shade didn’t work. So I missed coming into my city. ☹️
Flight was delayed in the gate by 5 hours and ultimately cancelled- rebooking service by United agents was terrible
Flight was delayed due to the late arrival of the catering truck, which is quite unacceptable. There was a beverage service, but no pretzel, or cookie, or nuts were served in coach.
Not worth the price of premium class ticket paid, felt more like steerage.
Flighty delayed on boarding - then group 1 had to check their carry on bags but groups 3 and beyond could carry bags on - very inconvenient for weekend business trip with no checked baggage. Then delayed on the runway - before take off. No communication from pilot on why or how long. Wifi/Entertainment didn't work for 4+ flight. Upon arrival, attendants announced wrong carousel for baggage claim - everyone was waiting at the wrong place for their checked bags. This was a mess united!
I had a great flight. Everything went smoothly and the flight arrived early.
The flight and boarding were easy peasy. I was traveling with my 4-year-old, so a smooth boarding experience was especially appreciated. My only piece of feedback is really about where our gate was in O'Hare. They've shoved four gates into a tiny corner of the B terminal and there isn't early enough room or seating for everyone. Not United's problem, but did dent the overall experience.
Dinner was okay but the breakfast was not eatable on the flight San Francisco to Zurich.
There was no screens on board AND the WiFi didn’t work. My seat was broken and couldn’t recline so I couldn’t even sleep. The flight attendants didn’t offer anything to make it more comfortable. It was such an old cramped plane, when the person in front of me reclined I couldn’t even open my tray table. All the United ads talk about guaranteeing everyone gets a screen!
The Wi-Fi was unavailable on this flight for some reason.
Terrible. I didn’t fly and I had an important meeting the next day.
Equipment swap led to 2+ hour delay on international flight. And to top it off, boarding took forever.
Wretched scheduling - they got themselves into a critical crew situation and didn’t try to address it until 15 minutes before they had to cancel my flight
They cancelled two flight and got us onto another airline, which was also delayed.
Nothing, terrible travel experience due to weather and maintenance delays and was left stranded in Austin.
My husband and I pre-ordered our food, but they did not have my husband’s order, and my cheese plate was very average. I asked for a blanket and was told they don’t carry blankets on domestic routs. The flight was on time and smooth!
28 hour delay at Fort Worth/Dallas airport, part due to weather which was unavoidable, but various other reasons - no pilot, no fa, mechanical problem, plane too small, too big, crew out of flying time, seat configuration problems.... endless and hourly updates with a different excuse. Finally told us about 3.00 am, that the flight was delayed to hours later.
Experience was bad. 3.5 hour delay for a 2.5 hour trip. There was no r Transparency about the reason for the delay and it was done 30 mins at a time.
The boarding process and flight were great. However, I waited about 40 minutes for my luggage. It did not come up on the designated belt. Instead, everyone’s bags were on a cart. Not sure what the issue was, but we were not informed until another passenger went looking for her bags and found them.
There were delays on both ends. It made it less than excellent. This plane was great though
They didn’t let me get my boarding pass through the app because I have a lap infant. The ticket said to see a gate agent but there was no gate agent available. I was supposed to go to the kiosk. Ended up missing my flight and they said that I never checked in to my flight so there was nothing that could be done. I will never fly spirit again. Not even worth the hassle and poor customer service.
Cancelled my flight , currently stuck in Houston and will likely miss my cruise
Check in easy, price very good, no frills flying tho! Pay for Every item once seat is paid for so do the math with baggage fees and carry on fees.
You get what you pay for. I did and was pleased.
Passengers play their phones so everyone can hear them. No one tells them to use earbuds. Very annoying and unenjoyable.
I liked how we boarded early to combat all the chaos from people bringing oversized personal item luggage. It's so painful watching the process and feeling overwhelmed by the process.
Spirit Airlines has the worst customer service. I don't advise flying with them.
great customer service at the boarding gate that was warm and friendly. the flight experience with no complaints and the attendants were caring and attentive
It should be possible to get a cup of water at no cost. Not even asking for a whole bottle.
The issue I have is when we landed in Vegas (Dallas to Vegas). It seems as if we were traveling too fast during landing. I’m not sure what is was but it seems as if the nose of plane banged the ground making a loud bam nose. We went back into the air instantly. It took about 5 minutes for the pilot or someone to say a wind drift caused the hard landing, and that we would land in about 5 minutes. Many of us passengers did not believe the reason given. The second attempt was much smoother but this does not make me want to fly spirit again. The flight from Detroit to Dallas was fine.