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5 locations in Katy
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Reviews
2.0 Poor
Mar 2021
Pros:
NO !Cons:
I made the reservation for a car , I was assured it was there , and if I had'nt called to make a time change for pickup I would not have known there was no vehicle available . I passed on two sure oppurtunitys and that's what I got ! I was also told that someone would call me back and that never happened ! I drove to Enterprise location the next morning and got zero results . I then called Enterprise Corporate office and they wanted to make me a reservation for the following Monday ! The lady there assured me a district manager would contact me and that never happened ! Todaybis 3/10/21 and I still have not heard a word from Enterprise !!!To Enterprise : I will walk before I rent from you again !10.0 Wonderful
Sep 2020
Pros:
The pick up process was so easy and fast.Cons:
Nothing all was perfect!2.0 Poor
Jun 2020
Cons:
Perhaps informing car rental policy Prior to making reservation. A major credit card is needed. Without one, a debit card will not suffice. I was told when picking the car up, credit card with debit symbol is not accepted. No help either as you're spoken to as if you are a thief. No kindness given looking at you as well tone of voice so direct you’re spoken to with disrespect. The worst experience ever renting a car!9.6 Wonderful
Apr 2020
Pros:
customer Service by Xavier and a Girl I think her name was NatalieCons:
Truck was basic2.0 Poor
Sep 2018
Pros:
None.Cons:
They didn't have a 4-door sedan that I reserved/needed/wanted. They could offer only a VAN or a Pickup Truck which was not suitable for my requirements. I didn't rent.10.0 Wonderful
Aug 2018
Pros:
Fast service no hassle no hidden fees no upsell.2 locations in Katy
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9.6 Wonderful
Nov 2017
Pros:
Staff was helpful, made up for wait the day of pick up.Cons:
Car was dirty. Should have cleaned it better not just rinsed.6.0 Okay
Jul 2017
Pros:
The car was good and as expected. I rent avis cars when I travel for business so I am very familiar with their productsCons:
This was the first time I rented via kayak. The piece was much better then going direct to avis so I did not rent direct and did the rental via avis. Now I know why. There was a millage limit. I was never told this. It was just written in light grey font in the confirmation email I got from kayak. The car ended up costing double.One location in Katy
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Reviews
10.0 Wonderful
Dec 2021
2.0 Poor
Dec 2020
Pros:
Not applicableCons:
Communication10.0 Wonderful
Sep 2020
Pros:
The friendly, compassionate, professional environmentCons:
nothing9.6 Wonderful
Dec 2018
Pros:
I had long drive and fhe truck was a low mileage 2018. As you would expect from a new vehicle, everything was in great shape. Really appreciated not having to worry about reliability. Also liked the SXM radio on the long drive.Cons:
Everything was great, no complaints.4.8 Mediocre
Mar 2018
Pros:
The car drove great and was good on gas.Cons:
First, we had to wait 30 minutes after pickup time for our rental, and it wasn't washed or ready on time. second, It was a nice car, but the price for the size was a lot. Lastly, we turned the car in on time, but they charged us $25 ×2/ days. When we called the first 2 times they said they'd call back by certain times and never did. The 3rd time the lady told me we had a balance owed of $15 which was not told at time of purchase online or when we picked up car. Then proceeded to tell me she didn't have that they took the $25/2 in the system so I needed to call my bank. She was rude and talked to me like I was stupid. I hung up, and my husband called. It turned out that the lady that took the keys when we returned the car ON TIME never put in the system that we returned the car. So, that's why there was a "balance owed" and they were charging the $25 a day. Very bad service, and won't use that location again.3.6 Poor
Jan 2018
Cons:
The car leaked fluids on my driveway The car had an exhaust leak and the car smelled of exhaust or gasoline whenever the car was idling Hertz uses an overseas call center for their 800 numbers. I have never experienced such poor English skills. Totally unintelligible When I brought this up to a Hertz employee, they told me "Dont feel alone. We cant understand them either." Never renting from Hertz againOne location in Katy