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4 locations in Cape Town
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Reviews
10.0 Wonderful
Nov 2023
6.0 Okay
Mar 2019
Pros:
Picking up the vehicle was easy and we were treated well. The staff at the pick up area was helpful and friendly.Cons:
Returning the car was not as smooth as the pick up. The staff members tried to make us sign a paper assuming responsibilities for damage to the front left wheel. We refused to sign because the "damage" they claimed the wheel suffered was barely visible. We felt targeted.8.0 Very good
Mar 2019
Pros:
Bad initial experience. The car was supposed to carry 5 people and carry 2 suitcases. It was 1.1 litre inderpowered (hyundai?) and barely suitable. The car battery was dead and car hsd benn previously jump started. Needed replacement vehicle. Lost 2days of holiday as a result but new car excllentCons:
Avis Strand office at Somersetwest responded excellently in providing replacement car but CT airport should never have allowed the first substandard car to have been issued.7.6 Good
May 2018
Pros:
Staff at avis was really friendly. Car they gave me has less milage on it.Cons:
When car was handed over to me was not clean and had no floor mats inside.6.0 Okay
Apr 2018
Pros:
Everything was great except that I cant figure out how to access my final receipt.Cons:
Everything was great except that I cant figure out how to access my final receipt.10.0 Wonderful
Mar 2018
Pros:
I liked walking into a busy office with a long line and walking right up to the preferred customer desk. It was an amazing feeling. Checkin was quick and easy, our car ran smoothly on a long road trip. When we returned it we didn't have to even go inside. We were met outside right away. Great experience.Cons:
Our car had an awkward luggage cover up that we were constantly battling. A quirk of the Toyota Avanza I suppose.4 locations in Cape Town
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Reviews
4.0 Mediocre
Sep 2023
2.0 Poor
Nov 2021
4.0 Mediocre
Jan 2020
Pros:
The staff had to make efforts to explain the extra money they charge...and its very uncofortable to accept the explanation, and unacceptable, once I'd payed for the rental and insurance previously! It was a bad holiday begining... After this experience, I'm checking my VISA account all the time, to verify the expected refund. The drop off was ok.Cons:
You must change the way of doing business. More clear, transparent and balanced value for money. Ca'nt recomend Hertz! Hope Kayak as some usefull feedback to our total insatisfaction!6.0 Okay
Jan 2020
Cons:
We waited for an hour and 45 minutes for our car. This has been our experience the last few times we’ve used Hertz. No apologies or discounts.5.6 Fair
Oct 2019
Cons:
Well, the car had too many smart features, which were annoying.10.0 Wonderful
Sep 2019
Pros:
Gentleman behind the counter was very knowledgeable, helpful and professional.Cons:
Drop off location signs were a little confusing.3 locations in Cape Town
One location in Cape Town
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Reviews
4.0 Mediocre
Jul 2017
Cons:
Another driver hit our rental car while in Madrid. Thrifty kept over 500 Euros for the damage until the other driver's insurance. I have been calling and emailing Thrifty Madrid for 2 months and have not yet spoken to a human being, even though the insurance claim was already paid.6.0 Okay
Mar 2017
Pros:
It was an adequate substitute.Cons:
It was old, scratched, dented and not very clean. The back lock was broken.4.8 Mediocre
Jan 2017
Pros:
Pickup and Dropoff was fine. The vehicle was more or less what we expected.Cons:
I needed some help when I accidentally locked my keys in the truck of the vehicle. I realize this is my fault, but the staff lied and told me someone was en route to assist me. Further they told me I would receive a call from the manager. Nearly two hours after requesting emergency assistance, I received a call wherein I learned that Thrifty in SA does not unlock cars and I would have to do it myself. Thanks! I would have loved to have that information two hours prior. Foreign country, unusual circumstances, unhelpful/rude lying staff. Will not rent here again.3 locations in Cape Town
Filters
Reviews
10.0 Wonderful
Feb 2024
3.6 Poor
Feb 2020
Pros:
Very slow to get the carCons:
The aircon was not working. It was extremely hot. I needed to drive far and it was terrible. Tried getting a replacement sent out. Didn’t hear back from call Centre5.2 Fair
Jan 2020
Cons:
They charged us twice and didnt return all the amount.2.0 Poor
Jan 2018
Cons:
Never got there - see Port Elizabeth review8.4 Very good
Apr 2017
Pros:
Easy pick up drop offCons:
Car really small for bags but comfortable to drive6.8 Okay
Mar 2017
Cons:
I have ordered a mid sized car but none was available so they gave me a large 8 sitter which was hard to drive and hard to park.2 locations in Cape Town