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2 locations in Amarillo
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Reviews
10.0 Wonderful
May 2021
Pros:
The staff was friendly and helpful. Check out of car was quick and efficient.Cons:
No issues to note of.6.0 Okay
Mar 2021
Pros:
Great quick friendly check in despite the computer being down.Cons:
The car smelt like cigarettes. Leaving the airport on the chip seal road the car was very loud but I assumed it was just as it was a new road so the small pebbles we're making the noise. ~20 minutes later when I got on the highway the car was making a sound like the wheel was going to fall off or something. I pulled over and verified the wheels were all tight and assumed it was a pebble from the road stuck behind the brake shield and was too far from the airport to make it to my destination in time. The noise came and went depending on speed and eventually turned into a very loud dragging noise. I pulled over and looked under the car to find a splash shield was dragging under it. I was able to tear it off and all noises were gone. Can't believe Avis let the car leave this way, I am glad I am a mechanically inclined person to find and resolve this issue.10.0 Wonderful
Nov 2020
Pros:
Staff was very welcoming, I couldn’t ask for more. Thank you sir for making our transition smooth and going out of your way to meet our needs. He also recommended the best family owned restaurant el tajavan.5.2 Fair
Oct 2020
Cons:
I booked VW Jetta but I was given Chrysler. I asked why and I was told they did have Jetta and online booking don’t what’s on stock, I did buy that answer. But I paid for a specific vehicle I never got to enjoy. I don’t think Chrysler was worth the same so maybe I should get credit back.9.2 Wonderful
Apr 2019
Pros:
Had to get a car last minute since my flight put me in a different city and Enterprise could not get me a vehicle. Rates were better than Enterprise. I will look at using Avis again.Cons:
I thought the drop off after hours was confusing, but since I dropped off at a second location different from pick up, the staff wouldn't have known the process. Signage in Lubbock is REALLY confusing, but I figured it out.4.8 Mediocre
Oct 2017
Pros:
Guy was really nice. Good man unlike the woman in Austin.One location in Amarillo
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10.0 Wonderful
Dec 2023
10.0 Wonderful
Apr 2021
Pros:
friendly, helpful, and timelyCons:
nothing8.0 Very good
Nov 2020
Cons:
Check in and check out was kind of slow.8.0 Very good
Aug 2018
Pros:
The car was comfortable, had cruise control, was in great condition and made our trip easier. We got a good weekly deal on the car that made it easier to pick up and return as well. Staff was courteous and added on AAA benefits to reduce our rate after booking as well.Cons:
Really don't have anything to complain about with this rental!6.0 Okay
Jul 2018
Pros:
It was cleanCons:
It was not a very nice car considering I reserved a larger car. It had no power. And in that catagory I have gotten much nicer vehicles.10.0 Wonderful
Mar 2018
Pros:
Car was clean. Was not the Toyota I was expecting but it was okay. Staff was polite and helpful.Cons:
Would have liked SiriusXM and GPS. Next time will ask.4 locations in Amarillo
Filters
Reviews
10.0 Wonderful
Nov 2023
2.0 Poor
Dec 2020
Pros:
its poor and imprecise service at work10.0 Wonderful
Oct 2020
Pros:
Staff was very courteous and helpfulCons:
No improvement or recommendation2.0 Poor
Sep 2020
Pros:
The air outside was pleasantCons:
Staff at 45th and Western came across as unprofessional severely lacking customer service skills. If I was there boss they'd been looking for new jobs3.6 Poor
Apr 2017
Cons:
I booked a economy car and Kayak told me it would be around $56 per day. I arrived at Enterprise after my flight at 11:30 p.m. and was told the only car left was a Dodge Durango and I was charged $150 for not even 24 hours. I would have been stranded without getting as I needed to get to Amarillo to Santa Fe by morning. The guy in front of me faced the same issue and had to take another SUV. So, don't book on Kayak because what they promise you is false.8.4 Very good
Mar 2017
Pros:
The car was clean and sufficient for our needsCons:
It was not clear that the car pick up was way off the airport premises. The car rental at the airport was $200 plus dollars more when we went to their booth and was informed our car was from somewhere else. After paying $30 to get to the correct pick up spot they did not have the size we reserved because of an accident. The lady was very kind and did the best she could to locate a small size vehicle but it took about an hour out of our day. At first we were offered a large SUV but that would of been twice the gas money. I guess rental companies picking up one place and dropping off at another.One location in Amarillo
One location in Amarillo