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Awful. Flight was continuously getting delayed and gates kept changing without any reason. Flight was delayed for more then 3 hours

The plane was FREEZING SEATS UNCOMFORTABLE Otherwise smooth Thank you

I'm a larger, athletic guy (6'2", 260lbs powerlifter) and I found the seats incredibly uncomfortable with minimal leg room, especially in a window seat. Now, I full understand that being smaller may change my view but even if I was 80lbs less, my legs would be the same size and I was sandwiched between my seat and the seat in front of me.

Seat back monitors and outlets were dead and not working.

The crew, food, and entertainment were all good. But my screen had some sort of bug where if I turned it off, it would turn back on after 2-5 minutes. At full brightness. It made it very hard to get any shut-eye on the overnight flight. Also, the older Boeing plane, while nicely cared for (and no doors fell off 😅👏) doesn't have the nice air quality of newer planes. So I felt a bit greasy by the time we landed in Sweden.

Service was good for such a short flight. Small plane but smooth flight.

The flight was delayed but we got to our final destination.

Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.

The helpful attitude of the staff, and being a wheelchair passenger everyone was helpful and understanding. The trip was made comfortable by the upgraded seat which was given without my request, that was a great surprise. Thank you Delta.

Everything went well with the flight. But one of the flight attendants had on inappropriate pants. She had on an old worn out pair of sweat pants. The back seam was unrivaled and should not have been worn for work. If I had not seen her in the airport with the standard type of luggage, I certainly would not have thought she was working for Delta. Not a good look at all for representation.

Cabin crew on our flight showed lack of any customer service gruff and acting annoyed if you asked anything and I mean anything Example a man on the seat over dropped his beer on my husbands blanket We asked if we could switch out blankets cabin crew Said. No we don’t have any extras OK well can you take the wet one Cabin crew looked disgusted and annoyed Took it no OK or yes just a growl

Quick flight. But cabin crew were very noisy and talking too much, especially when we were seated at the back of the plane trying to sleep through the night .

My ticket was for Premium Economy and all the seats were taken, I was placed in Economy class and I’m looking for a refund.

Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.

The delay was an issue. Other than that. Every thing good

Hi vergin Atlantic service was good but the flight ticket agent travel up charge me extra 57 pounds as a airport charges, actually I refuse to pay but they say if I not pay £57 then they say you will not be able to travel from Heathrow to goa ,so for me there was no option and it was just 3 day before my departure so i paid, so please look in to the matter. And I have a receipt of £ 57 as well .thanks

Staff didn’t check cabin well for landing seemed more interested in chatting to each other. Food was poor and differed from pre order.

We were in the last group to be called to the flight - which was 30 minutes late taking off. While we were lucky enough to have been given bulkhead seats (due to a medical condition I’d told them about beforehand) the seats weren’t particularly comfortable. A crying baby for the whole trip made things worse, so the crew managed very well with coping. The final thing I’d say was that there wasn’t enough food served during the flight.

Very good. Glad we had Premium for the flight out.

We flew Upper Class from London to The Turks and Caicos. Check in was amazing. Our ldriver too us directly to a special entrance to terminal 3. It took 10 minutes to check in and clear customs. Amazing! The VA lounge is large and comfortable. Boarding the flight was easy and without a wait. The crew was excellent. But the seats were awful, strange and uncomfortable. Having a comfortable flat bed seat is the reason we pays 1000s extra. The VA 787 uses a reverse herringbone configuration. Look it up. You have your back to the window and are facing the aisle with no privacy. Turning the seat into a bed requires assistance from the crew so not very spontaneous. . The food was ok. A bit tasteless and meager portions. Had to pay for WiFi. I believe VA has other configuration on their dream airbus flights. Lots of stuff about all this on YouTube where you can see what I have been describing. I can not recommend taking VA on a long flight with these seats.

The preferred seats where awful. Impossible to use them again

Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.

I was in business class. There was an excellent headset. But half an hour before arrival they collected them! The rest of the trip I had to use a cheap earphone. There must be a better way to protect the headphones.

WiFi connected but only let you go to the AA website, not even text messaging worked.

I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.

Awful customer service on the phone. No phone number on the website to call a real person. Website says changes are no charge but this is a lie. I had a cheaper ticket through Kayak therefore Finnair wouldn’t change it unless I would pay the entire fare again. I begged but their agents at the airport were rude and the online chat person cut off the call with no help. Super disappointed. Wont fly this airline again and will tell everyone I meet how bad it is. Crew on the flight was nice but otherwise huge disappointment.

The flight was excellent, provided that we had inclement weather. We departed earlier than scheduled and arrived early. There was a little turbulence, but nothing to be worried about.

It was less than what is expected for a business class ticket I thought that the staff actively ignored me because I either looked Indian or Hispanic to them and I guess I did not deserve their attention. The food which included a beef entree was not available so not enough food was ordered for number of seats available. I will say experience in Greenwich lounge was very good and the staff there at the airport were very nice. May be your crew needs to learn about racial equity so that everyone gets either the same aweful treatment or hopefully the best treatment which is what we expect I recommend you take a flight with Singapore airlines that I have taken and the crew remember your last names and use it to address each person, food never finishes if you are at the back of business class and crew anticipate your need even before you articulate. Same price and 100 times better service than American Airlines

pleased with overall experienced, but seats in coach are tight.

Don't often sit in 1st class. Our experience was great.

I loved the ability to upgrade my seat which was worth it. The large seat and ability to recline made it comfortable to fall asleep. My only two complaints were entertainment (movie selections were old) and approx 30 mins before landing the crew started to collect the blankets despite the cabin air temperature remaining cold. Maybe wait for passengers to get off the plane before collecting the blankets.

Excellent! Although it stinks to pay extra for leg room and then have no screen option.

Very much dislike: Airline requires check-in at the Airport Airline does not work with TSA PreCheck

Overall a great experience. Only complaint was the movie selection was pretty limited, but that's pretty minor in the grand scheme of things and easy to overcome.

The crew was unfriendly front check-in. The filth in the plane was so disappointing. I could smell dirt and looked up and there was literally dirt that was blowing in through the air. Old food on the seat back tray in front of me so I didn’t use it. No toilet paper in the bathroom and scum/old dirt next to the seats.

No blanket pillow headphones, not even a water or snack makes for a very uncomfortable flight. There are too many extra fees that should be basic and standard included.

There was no communication about the check-in process, even the fact that Norse doesn’t do online check-in! And once we were at the Los Angeles airport (LAX), there was no signage or assistance about where to check in. I kept Googling for 3rd party information until I finally found on the airport website that we had to check in at Terminal 1 and be bussed back to Terminal B, the international terminal. How were we supposed to know that?! Otherwise, the flight itself was comfortable and the attendants were helpful and friendly. I just feel like we were lucky to have managed the check-in and boarding process on our own - why keep it a secret??

The flight was comfortable, smooth, hardly any bumps even though we encountered some jetstream. The onboard entertainment could be jazzed up a little, the TV shows were old ans not much variety. The movies we ok. The staff was pleasant. The Orlando ground crew was excellent, they were pleasantand friendly. My kids and I were seated separately but the Orlando crew was able to reassign us together. The ground crew at Gatwick, UK need some work on attitude, they were not so sociable. All in all wonderful flight to and from England. I will be definitely traveling with Norse again. Ps...Norse need to work on an app for both Android and iOS.

Crew at airport who completed boarding were incredibly and blatantly rude and unhelpful. 0/10 customer service. I was going to upgrade my seat to first class and upon asking, I was met with an awful attitude so I changed my mind.

Boarding was a disaster. 2 hours in line to get boarding passes and we had no luggage to check in. Coffee was $4 so is water. 11 and a half hour’s flight and food was not included. You could purchase the food but it was complete garbage, This is worse than spirit airline. Never again

Economy class has no legroom so if you have the money worth to upgrade! Food was absolutely horrible! The crew was super nice!!!!!

The flight was provided by Aer Lingus and our seats were in a poor condition (15A & 15C). They looked like they needed repairing/replacing and were uncomfortable for such a long flight. Also the arm rests on Aer Lingus planes do not lift more than around 45 degrees, instead of the usual 90 degrees upright, meaning you cannot maximum the space between you & your travel companion so as to be more comfortable for such a long flight.

Very bed boarding, there was overbooked and make a lot of problems and noises

On my way from Chicago to London, I was seated next to a quite heavy passenger. I could barely move. BA should have ensured that overweight customers are placed in comfortable seats and not to penalize also other passengers because BA is not willing to accommodate these passengers and their needs. No respect at all.

The flight as far as timings go was excellent. Unfortunately we ended up sat with someone on a night flight who had been drinking alcohol before boarding and BA staff were happily serving him more alcohol. He was very drunk which made our flight uncomfortable and awkward. My partner had this person lying on him whilst asleep. Alcohol should be served minimally. If there had been an emergency this person would not have been in a fit state to act accordingly.

First time flying with BA and I will do it again. Staff at airport and on board were very nice and helpful

Wonderful service and very comfy in the bulkhead in Economy Plus! Delicious food.

The BA team at Sky Harbor is deplorable, full of unnecessary attitude and poor communication. It seems like every member of the team was looking at another to solve the problem, instead of taking agency to do so themselves. I saw no less than 6 altercations with the same gate agent where he threatened to revoke the passengers boarding pass for asking a wildly reasonable question, something as simple as where the cue to board was. I’ve complained to BA before but it seems this isn’t an issue for them, which is very disappointing

Boarding poor in London,ok in Chicago. Don’t like Heatrow/terminal5

It was very good. We got a late start by about an hour and a half. However I worked rather have that than crash. It was purely mechanical. They had our tickets ready when we came off the plane in London for the next leg. The only mishap was when we got to Lisbon my husbands luggage made or bit mine didn't. All was not lost because I did finally get it 2 days later. I was really pleased that they c made the effort.