The plane from SNA wouldn’t start after 5 tries. The team gave me an option of flying direct from LAX and giving me a Lyft ride there! Perfect!
The plane from SNA wouldn’t start after 5 tries. The team gave me an option of flying direct from LAX and giving me a Lyft ride there! Perfect!
Had a broken tray in business class. Crew just shrugged it off.
Everything was great except for the seat. The backrest would not stay in the upright position.
public website still broken for years randomly blocking browsers with privacy options active after loading a page maybe once. check-in on laptop was almost impossible but eventually randomly worked. had to print pass at airport since couldn't get back in to load digital pass on mobile firefox or chrome. red eye flight so smooth onboarding, plenty of room to spread out, easy offboarding. onboard wifi instructions mention vpn can cause problems connecting but fails to also mention private dns. no printed or built in menu list, seems weird to require personal device to point at qr code link for menu which does not even allow direct ordering. people with health condition risk related dietary restrictions trying to avoid for example cholesterol and sugar are left guessing what they can order either way without nutritional info highlights (cranberry juice was minute maid cocktail with as much suger as typical can of soda). tap to pay wasn't working and always seems sketchy to manually enter card info. good movie variety, so limited tv was okay.
Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.
Flight diverted in SD. Later take off in Seattle by 1.3hrs
Mi primera conexión se retrasó por lo cual perdí mi segunda conexión la cual salió adelantada
Crew was not friendly when I went to request a seat change.
There were choices for the snacks. Good choices and tasty lunch and breakfast as well.
The flight crew was amazing. I’m very tall and they moved me to an exit row unsolicited!!! Amazing service.
Overnight flight in the old style Business class, but still very good.
I was in business class, without the business class amenities. Large seat with lots of legroom, but no TV or bed. Food was okay, but I did enjoy the Turkish red wine.
Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!
Only chicken as a meat dish through out the flight
Nothing really was great as such. Seen other no name airlines perform better.
Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
On line check in needs a lot of improvement. I tried and gave up.
Food not good, flight attendants not the best, not accommodating very ruff
the female flight attendant was racist towards me. I could tell she treated the two other passengers next to me with more softness.
We liked the fully reclinable seats. Had center seats, so it was difficult to talk to spouse. Crew was great
Aisle chair was good and liked the foot bar preventing you from putting your foot in the isle, The breakfast on this international flight to Zurich was horrible (Europeans, specially, used to good food) may make this a dealbreaker for booking with United Airlines again. I agreed with my Spanish fellow passenger.
Dinner was okay but the breakfast was not eatable on the flight San Francisco to Zurich.
There was no screens on board AND the WiFi didn’t work. My seat was broken and couldn’t recline so I couldn’t even sleep. The flight attendants didn’t offer anything to make it more comfortable. It was such an old cramped plane, when the person in front of me reclined I couldn’t even open my tray table. All the United ads talk about guaranteeing everyone gets a screen!
The Wi-Fi was unavailable on this flight for some reason.
The flight was delayed almost 2 hours. Bad customer service etc. I will never fly Luthansa. Ever!!!
On time take off…US cabins look tired and need of refresh!
Fine. Though no food or entertainment so the survey needs to be updated with those options.
Backpack should NOT allowed put in the flight bin , only put it under the seat. I can't find space put my carry on luggage!!! and I pay for it ! that was very bad experience
Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.
Unable to initiate refund/reschedule the ticket #worst experience #lost 900$
Flight was delayed for almost 3 hours. Communication of gate change was poor. Email and screen said one gate and it was a different gate from that. Gate changed first to 64 B and then to 64 C. Originally it was 68B. 64C was not communicated properly!
This was a red eye return, so I doubt there would be anyway to make it better. Other than adding beds.
Direct nonstop flight was great. Flight was delayed and the crew announced a 2h delay on the sound system. 30 min or so later I hear my name on the sound system for immediate board. Several other passangers were late too. Reason: The crew incorrectly announced a 2h delay when in reality they meant a new boarding time at 2pm.
Plenty of room in the exit row. Sat on the plane an hour before taking off.☹️ Landed late and had to wait for gate availability.
Flight was on time early arrival better entertainment good staff.everything was excellent
Delayed leaving. On arrival we were taken to the airstrip and had to get off onto an over crowed bus, not all that passengers fit. Drove around the airport for 20 + minutes. Taken off the bus told to go upstairs 3 flights then all the passengers had to walk a mile or more , those of us old there was no one to direct us to were to go. I asked several people with no answers. Once I got to baggage claim my bags were not on the right bag claim. Once again asked for help and finally someone found my bags on a different carasel. Very frustrating.
Excellent host on board. Not so friendly check-in staff. Older plane with no food or entertainment due to short flight. Friendly captain and crew.
I don’t think there was entertainment? No mention of it. It was a good flight. Only complaint was my seat cushion was not attached and kept slipping.
They canceled the flight on us very close to the flight date .
First time flying with BA and I will do it again. Staff at airport and on board were very nice and helpful
they are improving. The crew from Charlotte to Tampa was outstanding. SMILING and trying to be helpful with the customers.
Wonderful service and very comfy in the bulkhead in Economy Plus! Delicious food.
The BA team at Sky Harbor is deplorable, full of unnecessary attitude and poor communication. It seems like every member of the team was looking at another to solve the problem, instead of taking agency to do so themselves. I saw no less than 6 altercations with the same gate agent where he threatened to revoke the passengers boarding pass for asking a wildly reasonable question, something as simple as where the cue to board was. I’ve complained to BA before but it seems this isn’t an issue for them, which is very disappointing
Boarding poor in London,ok in Chicago. Don’t like Heatrow/terminal5
It was very good. We got a late start by about an hour and a half. However I worked rather have that than crash. It was purely mechanical. They had our tickets ready when we came off the plane in London for the next leg. The only mishap was when we got to Lisbon my husbands luggage made or bit mine didn't. All was not lost because I did finally get it 2 days later. I was really pleased that they c made the effort.
Leg space was not enough. The meal was not satisfactory.
Liked that my American Airlines status seamlessly transferred to BA so luggage check was free. Flights were on time, boarding quick. Wish they didn’t assign connecting gate so late at Heathrow.
The entire process was flawless and as expected flying first class. The only thing that I have a complaint on...when first boarding, the plane was EXTREMELY cold; then when we were trying to sleep, it was way too hot - just better regulating (especially trying to sleep) would have made it perfect.
- OK plane. Basic accommodations. OK food. The digital window shade wasn't working.