The plane was so outdated, that it made it uncomfortable. The temperature was hot during the whole flight
The plane was so outdated, that it made it uncomfortable. The temperature was hot during the whole flight
Happy attentive flight crew. All in all good flight the night flight works well. Getting into Mexico City early so you don't get caught up it all the immigration and custom ques, additionally, this helps when exiting the airport and crossing the city to your final destination. All works very well and would do it again
Some entertainment and food/snack service would have been nice
All the pessengers should be wait in a line útil the creo and piloto are arrived.
Planes seat could be bigger very uncomfortable for tall humans.
Atraso de dos horas y media con vuelos sobre vendidos
Great airplane The confort was within the high standards. My only little problem was That all the movies ( only 3) was on Spanish, even though I was selecting the audio on English it didn't happen. After that I highly recommend aeromexico
1 hour waiting for suitcases to come out traveling in business class and food in business class is a sandwich? Avoid Aeromexico .
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
Business class was economy with a table in the middle seat. That is worse than economy. No food and no entertainment. Very poor representation.
My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.
Not a fan of the diagonal partially enclosed business class seats or how they have to be converted to beds manually by crew. I prefer more isolation and user control for switching to lie flat.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.
Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service
I liked everything about the flight. The service was excellent!
Delayed a day due to snow storm. Was upgraded. That kind of made up for significant delays from FLL to COS with no compensation or acknowledgement.
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
The leg space between me and the seat in front of me was excellent.
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
This flight was canceled and delayed several times without explanation. The plane was freezing cold and no wifi for messaging. Getting off the plane was terribly unorganized and felt like it took forever….
Nothing, terrible travel experience due to weather and maintenance delays and was left stranded in Austin.
Experience was bad. 3.5 hour delay for a 2.5 hour trip. There was no r Transparency about the reason for the delay and it was done 30 mins at a time.
Everything was great except for the wifi was junk. Crew was super friendly and helpful
The flight was short. However, my bag was delayed and was put on another flight.
Left from gate 30 minutes before flight. Never been late to a flight ever. It says 15 minutes before explicitly on the ticket.
Flight was cancelled had to move to another gate late again no internet paid for the month and never can use it waste of money
Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children
Missed the flight because of them and up geting a rental car
Flight was fine. It took an unusually long time to have baggage delivered to the carousel in ORD.
They need to have enough immigration forms for every one. They should offer free water to everyone, unless some one needs bottled water
Delayed 6 hours! finally able to board, then had to wait 45 minutes for the plane to fill up. Mid flight when food service started, they had nothing to offer with the exception of chips and cookies. Worst flight ever!
The priority seat are great especially the first row! Crew was very cordial and helpful, airplane efficient, the departure and arrival was on time.
I had a flight before this one and I was able to get to the plane, the doors were open and they didn’t let me in. It was still 15 min before departure and the plane was there with the doors open and the hall as well and I went all the way there and they didn’t let me in. Then they tried selling me another flight 4 times more expensive than what the original cost and with a 7 hour layover in a different state when my flight was direct and cheaper. Very disappointed, specially with their 0 flexibility when it comes to travelers with multiple connections.
They not allowed to bord flight, arguing that was cancelled the flight reservation. No chance to find and explain answers, very bad treated by Airline staff… At the end we buying a flight ticket with Aeromexico. Is a low Price Flight Company (cheap), as it is cheap treatment for customers… seme with Kiwi .com app. With we did our reservation. with KAYAK.com never get this kind of treatment.
Buen servicio y muy puntual El problema ENORME es pagar por la página de Viva Aerobús lo cual es imposible aún con fondos suficientes en la tarjeta. Eso te obliga a acudir al callcenter de la aerolínea, en donde para que te atiendan transcurren 45 minutos, y ya que se tiene la suerte de comenzar la llamada, te toma otros 60 minutos terminar el proceso de pago de los tickets o de la maleta extra que deseas comprar.
It is ridiculous that electronic checkin for under age kids can be done and need to be done over the counter. Having said so, we were requested to do the single line for this as if we never did any checkin or made services for this to happen fast. Just ridiculous. Flight delayed as it is the regular business for this airline.
an absolute joke. couldn’t even board because they sold our tickets out from underneath us. we had tickets in hand with assigned seats and they still denied boarding at the gate. i’m sure you guys won’t follow up or do anything so merry christmas.
Flight was on time Flight attendants should be kind and empathetic
Viva continues to strive for the worst airline experience ever.
Flight got diwngraded last minute and left us stranded. I was told I’ll be given credit for my luggage and seat upgrades but haven’t got anything yet
The flight was on time and nice as always for me with spirit but the cabin crew were not good. They left the lights on on a red eye for the entire flight.
Arrived 3 hours early and never made it past baggage drop
Crew was nice, explained emergency protocol very well. Flight took off and arrived on time. Pilot explained the small delay that occurred with docking and providing updates. I would definitely fly spirit again.
I had no legroom, although I paid for extra legroom. I could barely put my bag in front of my feet and under the seat. The Wi-Fi was horrible. In fact the flight attendant said that they had to reboot it and see if it was going to work and never did.
The crew was courteous and are very well prepared for the job.
Terrible as usual!!!! Very unprofessional and rude flight attendants! You get what you pay for! HORRIBLE
The text told me it was changed to Terminal E and Gate D5. But with no one on site to ask questions there was confusion on where to go as all the gates were E's. Then we took the skyline to the D area. We left to get something to eat. No announcement was made but my daughter happened to asked and they told her our gate was moved to D12. I will not fly Spirit again.
Unnecessary announcements through out flight. WiFi on plane is terrible and overpriced
Cancelled my flight last minute and had to end up driving to Texas from Atlanta last minute. I’m going to miss another day of work, drive back to Atlanta , in my own car and spirit doesn’t want to refund the money. First time I tried flying anyone else but delta and I get ripped off . And I had. To pay for seats for a flight that didn’t happen. Usually you could say you get what you pay for but in this case, didn’t get anything and paid for everything never flying spirit again, or even attempting it or thinking about it.