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2 locations in Lakeland
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Reviews
2.0 Poor
Nov 2023
10.0 Wonderful
Apr 2021
Pros:
Staff was friendly and efficient . The rental went smoothly both pic up and return.Cons:
Location was a bit small and not particularly attractive.10.0 Wonderful
Jan 2021
Cons:
All god8.4 Very good
Sep 2019
Pros:
The pick up was no problem , the car was great also the price.Cons:
Dropping off was hell. The receptionist did not pick up the phone. The call was routed out of State. And they also had no idea how to locate the drop off point. Yes they have the address, but no idea where in the mall . I wasted more than 1 hour in the mall trying to find the Avis office10.0 Wonderful
Feb 2018
Pros:
My flight was late arriving. Once I got to the pick up location The team there was great. They knew I was coming and adjusted their schedule to accommodate me coming in late. The return was seamless. So efficient10.0 Wonderful
Apr 2016
Pros:
Car was nearly brand new. Super clean. Good value. Super nice people. Can't beat Avis!One location in Lakeland
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Reviews
4.0 Mediocre
Apr 2021
Cons:
Honesty about rates and price2.0 Poor
Mar 2021
Pros:
The staff were ok.Cons:
When I arrived, I entered the building and none of the staff had on masks. The guy attempted to rent me the car dirty and told me they could not wash the car in the lot although I clearly seen a guy washing the rentals. I waited 2 hours and returned so I would receive a clean car. When I came back to get the car, I could visibly see crumbs in cracks of seat and dirt particles on floor that had no floor mats. When I asked the lady about floor mats, she said they didn’t have any. I pointed out the crumbs, soap stains on windows, sticky stuff on driver side door and she said she could have it rewashed. I asked for different suv and none was available I was told. I pointed out tear in driver side carpet, rip in leather on driver side door. The Toyota Highlander which appeared new drove like a car that was 20 years old. The sunglasses thing was broken, there was no navigation, when my kids attempted to charge their phones the covers for the chargers fell off. This was the absolute worst car and car rental experience I have ever had. I don’t believe they maintain their cars. I will never and I mean never rent from Hertz on Memorial Blvd in Lakeland again. The lady asked me when I returned how did the car drive. I said terrible. She asked was it car or type of car. I told her I assumed both. Never again !8.0 Very good
Feb 2021
Cons:
Through Kayak, service at Hertz was great. Before going through Kayak, I had visited Hertz on my own. After ten minutes of waiting, an agent said to come on back to his desk, then oroceeded to answer the phone and leave the room. I walked out and booked online. Other than that incident, it was all good.6.0 Okay
Mar 2017
Pros:
The car was clean when picked up. The staff was friendly.Cons:
There was a very long wait to actually get the car; and another long wait to actually drop it off. This wasn't the fault of the staff, but the office is very understaffed.10.0 Wonderful
Mar 2017
Pros:
Efficient, they were helpful, and they provided an additional discount for AAA!2.0 Poor
Feb 2017
Pros:
NothingCons:
the over $300 dollars in hold for renting a car, the attitude and lack of ownership of the service, I did not rent the car at all and still got charged for the insurance. then they wanted me to pay and wait 24 hours to get the car because I was using a debit card. I will never use this service again. complete nightmare4 locations in Lakeland
Filters
Reviews
2.0 Poor
Feb 2024
6.0 Okay
Aug 2020
Pros:
The car.Cons:
The staff were unorganized and unprofessional.2.0 Poor
Jun 2020
Pros:
I didn't even get a car I called to confirm car rental when i was on my way to pick it up they said everything good pick it up. When i got there the guy working the counter was very Rud he said we dont have a car for you. he said yes i see your rental in my computer but we have no more cars. AND my card was was billed by allianz $22 I'm about to blow up the internet with this robbery!!Cons:
When you book a car for a customer and steel there money The customer should get a car!!! This is just the start im a gamer and we can sped this around like covid 1910.0 Wonderful
Apr 2020
Pros:
The customer service rep. went beyond his duties to make sure I was safe and I had the vehicle that I needed for the emergency. He learned I was a new widow and he stopped what he was doing to make sure my personal car was parked in a safe location and that I was on my way in their rental.Cons:
Nothing...absolutely nothing, I only wished I could have hugged the young man, but do to isolation...we have to say 6 feet apart.2.8 Poor
Jun 2019
Pros:
No. Employees interrupted each other while assisting customers. Female employee stopped assisting me to speak with someone else. Very rude and not helpful at all.Cons:
More well mannered courteous staff.8.0 Very good
Feb 2019
Pros:
Staff was friendly and drop off was a little tricky.Cons:
Smaller fees.One location in Lakeland
One location in Lakeland