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One location in Anchorage
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Reviews
10.0 Wonderful
Mar 2021
Pros:
Easy6.0 Okay
Mar 2021
Pros:
Staff was really friendly. Car handled well in winter weather. Easy pick up and drop off.Cons:
My rental felt overpriced — $175 for 26 hours and only used $5 worth of gas. Staff didn’t explain cost or meaning of other add ons, felt a little pushy. But I also recognize that that is their job!10.0 Wonderful
Oct 2020
Pros:
Friendly staff, seamless experience from pick up to drop off.Cons:
Nothing comes to mind.9.2 Wonderful
Oct 2020
Cons:
When first got there couldn’t find the suv parked in wrong spot10.0 Wonderful
Oct 2020
Pros:
great staff7.2 Good
Oct 2020
Pros:
Easy drop offCons:
More pricing options3 locations in Anchorage
Filters
Reviews
10.0 Wonderful
Jan 2024
10.0 Wonderful
Oct 2023
2.0 Poor
Apr 2021
Cons:
They gave away our car. We got a deal through Kayak. I guess they did not want to honor the deal so they rented our car to someone else for twice the price. As a result I would never use Enterprise car rental or Kayak again!6.0 Okay
Jan 2021
Pros:
Several employees at counter carried in personal conversations using curse words (unprofessional). First car had a flat tire, second car did not have full tank of gas. Enterprise off airport where I was suppose to pick up car had already closed so got car at airport. Was never informed the rate would be 300 plus dollars more per month.Cons:
With regards to reservation, should have been j formed I could turn car in next day and pick up original car offsite which was substantially lower in cost.4.8 Mediocre
Sep 2020
Cons:
Enterprise switched the pickup location due to location construction but failed to notify me. I reserved a drop off location (anchorage airport) different than the pickup location but the lady at the pickup location then tried to charge me extra (over and above my reservation amount) to drop off at the airport which was shown on my reservation.. I ignored her "upcharge threats" and dropped off per my reservation details anyway. I will not rent from Enterprise in Anchorage again, it was not a pleasant experience8.0 Very good
Aug 2020
Pros:
The staff was extremely helpful and friendly.Cons:
The standard SUV seems to be a misnomer. It was more like a compact suv or small wagon. It did not have enough room for us.2 locations in Anchorage
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Reviews
10.0 Wonderful
May 2024
10.0 Wonderful
Dec 2023
8.0 Very good
Nov 2023
8.0 Very good
May 2021
Pros:
Easy pick up and return.Cons:
Avis cars had decals in back window identifying them as rental. In Anchorage, police target rental cars for tickets knowing that most are out of state and can not afford the time or money to return to contest the alleged violation. Easy money and they set up traps. I was given a ticket for running a stop light. Police had spotter (they said) but I was stopped several blocks down the road. Heavy traffic, stop and go, etc... On returning the rental, I talked to two other renters who also got tickets. Easy money for the city. I also saw a drug deal in a hotel parking lot. No police around. Guess they were looking for traffic 'violators' in rental cars. First and last visit to Alaska and these are the two most memorable moments.8.0 Very good
May 2021
Pros:
Friendly staff. Dropoff was easy.10.0 Wonderful
May 2021
Pros:
Pick up and drop off were both quick and easy... vehicle was nice and very comfortableCons:
Vehicle smelled as if it had previously been smoked in3 locations in Anchorage
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Reviews
2.0 Poor
May 2021
Pros:
Car was niceCons:
Let customer know when rental office was closed8.0 Very good
Apr 2021
Pros:
Quick pick up. Easy dropCons:
Cheaper for time of year2.0 Poor
Mar 2021
Pros:
Cost was too high. I didn't get the car I wanted because of the reservation mix-up on Kayak. My card was charged over $800.00 for an estimated cost of just over $400.00.Cons:
Are you kidding me? How could it have been worse?10.0 Wonderful
Mar 2021
Pros:
The person helping me was lovely and the process quick and easy. I love the ease of renting in Anchorage.Cons:
The prices are so high. I’m not sure Anchorage is different than any other cities in that regard but the cost of rental cars is ridiculous.10.0 Wonderful
Oct 2020
Cons:
They made everything fast and easy10.0 Wonderful
Sep 2020
Pros:
Quick service and friendly staffCons:
Everything was perfectOne location in Anchorage
Filters
Reviews
6.0 Okay
Jun 2023
7.6 Good
Oct 2020
Cons:
Having the ability to choose a specific make and model on line.7.6 Good
Sep 2020
Pros:
Staff was understanding and helpful. We had some issues with the car in the first 4 days and came by ANC with it on 9/10. None serious enough to exchange the car, but we did receive a fair adjustment on our final invoice...Cons:
Car could've been cleaner,,,