Save up to 38%Compare multiple travel sites with one search.
Free to useThere are no hidden charges or fees.
Filter your dealsFilter by car type, brand and more. Instantly customise your results.
Book with flexibilityUse our "free cancellation" filter for maximum flexibility at no extra cost.
2 locations in Albany
Filters
Reviews
7.9 Good
Jun 2021
10.0 Wonderful
May 2021
Pros:
Yes!Cons:
Not much!2.0 Poor
Mar 2021
Pros:
dropoff esyCons:
provide me with the car i asked for5.6 Fair
Nov 2020
Pros:
Staff remained professional and friendly in poor working conditionsCons:
Leave the pick up inside the airport and have someone deliver the cars to the door or have a golf cart to take the customer out to the car, it is very difficult dragging all your luggage out to a garage not knowing where your going. A handicapped person (me) will not do it again because I have bad legs and was so sore and tired when I finally got in the car I should not have been driving especially a car I’m not used to. And no there was nobody around to offer help just a sign saying go outside where our staff is working in a dark dingy shack !10.0 Wonderful
Oct 2020
Pros:
Yes8.0 Very good
Sep 2020
Pros:
Yes to both the questions. Staff was freindly.Cons:
Car check over could have been done better. The driver's side mirror would not stay in place and I had to rely on the yellow warning lights on the mirror that a vehicle was near me at times.2 locations in Albany
Filters
Reviews
6.0 Okay
May 2021
Pros:
The staff was great, very friendly. Quick too.Cons:
The smallest car on the planet for a lot of money kinda sucked.2.0 Poor
Mar 2021
Cons:
Car was not ready when I was there to pick up. This made me miss an important meeting. I had pre paid for car. I was forced to go through another rental car company. Very disappointed on the service. Expecting a full refund and voucher10.0 Wonderful
Dec 2020
Pros:
Easy pick-up and drop-off6.0 Okay
Sep 2020
Pros:
Newer vehicles, lots of extrasCons:
Car had obviously not been cleaned or sanitized since previous person rented it. Nothing vacuumed or wiped down, garbage still in it. These things are a must, especially in today’s environment. I had to clean and sanitize it when I got it home before I would let any of my family get in it, not very happy about that...2.0 Poor
Jul 2020
Pros:
You cancelled my reservation at the last minute! Thanks for wrecking my vacation plan.2.0 Poor
Apr 2020
Cons:
Consider working together with travel purveyors (travelocity, kayak, expedia, et al) to more fairly compensate customers for unavoidable changes in travel plans during a pandemic. By "more fairly," I mean don't leave them SOL.2 locations in Albany
Filters
Reviews
2.0 Poor
Nov 2023
6.0 Okay
May 2021
Cons:
Staff needs to clean the cars inside and out before renting. I went inside a vehicle and it wreaked of cigarette smoke. It was disgusting. Another vehicle wasn’t clean on the outside.2.0 Poor
Jan 2021
Cons:
They did not honor the price that I reserved it for. I had to pay more2.4 Poor
Jun 2020
Pros:
Staff at counter was friendlyCons:
--Staff at counter was unable to be reached by phone. Drove 3 1/2 hours each way (NYC --> Albany) to drop off old rental and pick up a new one, then was told at counter that I needn't have made the drive in the first place and I could've just kept the original rental. --Car smelled of cigarettes. Was told to just write down the issue on my rental agreement. --Staff at counter was unable to be reached by phone a second time (and I called over 20 times). This became an issue when I had to extend my new rental. --Toll-free customer service was completely useless when I contacted them to voice my concerns. --In a word, Avis = terrible. I've been an Enterprise customer for 12 years, and I'm kicking myself for using Avis this time.4.4 Mediocre
May 2020
Pros:
PriceCons:
No ability to contact local agent, no store front or signage indicating pickup location, only a guy in a car with a sign. My rental was given away to someone else because I was late getting my car because I couldnt find the location, despite calling the national number they assured me everything was OK6.0 Okay
Jan 2020
Pros:
Staff was very friendly and helpful.Cons:
We had a reservation but there wasn't a car available. We had one option. A 15 passenger van.One location in Albany