This price is the cheapest per day rate found by a KAYAK user in the last 48 hours by searching for a car rental in New York with a pick-up date of 6/22 and drop-off date of 7/21. Fares are subject to change and may not be available at all agencies or on all dates of rental. Click the price to replicate the search for this deal.
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KAYAK’s insights & trends for New York car rentals
Check out the latest trends and booking tips to rent a car in New York with confidence.
How far in advance should you book a rental car in New York?
You should book your rental car in New York around 7 days before your trip in order to get a below-average price.
What is the cheapest car rental company in New York?
In the past 72 hours, the cheapest rental cars were found at Dollar ($32.09/day), Budget ($40.03/day) and Avis ($41.67/day). The cheapest rental car price was found at Dollar, 263 We Saint 52nd Street (0.5 mi from city center).
What is the most popular rental car in New York?
Rentals in the SUV category (BMW X3 or similar) are the most popular option in New York, costing $113/day on average. Some users have found deals as low as $66/day.
What is the cheapest month to rent a car in New York?
The cheapest month to rent a car in New York is January at an average cost of $51/day. July is the most expensive month to rent a car in New York when prices are $100/day on average, which tends to be 40% above the yearly average rental price for New York.
What rental car company in New York has the most locations?
Avis operates 13 locations in New York, more than any other rental company.
New York car rental price comparison by vehicle type
Find the right rental car in New York by comparing prices across vehicle types.
Small
Medium
Large
SUV
Van
Pickup truck
Luxury
Convertible
Small cars
$41 - $89
All Car Types
$73 - $115
How much does it cost to rent a small car in New York?
How much does it cost to rent a medium car in New York?
How much does it cost to rent a large car in New York?
How much does it cost to rent an SUV in New York?
How much does it cost to rent a van in New York?
How much does it cost to rent a pickup truck in New York?
How much does it cost to rent a luxury car in New York?
How much does it cost to rent a convertible in New York?
Small car rentals in New York typically cost around $64 per day. The best time to book is March, when prices average $41 per day which is about 36% less than the yearly average. Small cars are usually 32% cheaper than the average rental in New York, making them ideal for budget-conscious travelers.
Medium car rentals in New York typically cost around $75 per day. The best time to book is September, when prices average $61 per day which is about 19% less than the yearly average. Medium cars are usually 20% cheaper than the average rental in New York, offering a good balance of space and value.
Large car rentals in New York typically cost around $78 per day. The best time to book is September, when prices average $57 per day which is about 27% less than the yearly average. Large cars can be 17% cheaper than the average rental in New York, offering more comfort for longer trips at a valuable price.
SUV rentals in New York typically cost around $88 per day. The best time to book is September, when prices average $70 per day which is about 21% less than the yearly average. SUVs can be 6% cheaper than the average rental in New York, providing extra space and capability for groups or road trips at a reasonable price.
Van rentals in New York typically cost around $128 per day. The best time to book is January, when prices average $85 per day which is about 34% less than the yearly average. Vans are typically 28% more expensive than the average rental in New York, but are the best choice for families or groups needing maximum passenger capacity.
Pickup truck rentals in New York typically cost around $74 per day. The best time to book is September, when prices average $55 per day which is about 26% less than the yearly average. Pickup trucks are 21% cheaper than the average rental in New York, a practical choice for hauling gear or outdoor adventures.
Luxury car rentals in New York typically cost around $126 per day. The best time to book is September, when prices average $86 per day which is about 32% less than the yearly average. Luxury cars are typically 27% more expensive than the average rental in New York, but deliver premium comfort and style for special occasions.
Convertible rentals in New York typically cost around $133 per day. The best time to book is January, when prices average $102 per day which is about 24% less than the yearly average. Convertibles are typically 31% more expensive than the average rental in New York, perfect for scenic drives and warm-weather destinations.
Expert Tips
Renting a car and driving in New York City
A comprehensive guide to renting a car and driving in New York City
New York City is on everyone’s travel bucket list. However, getting around the city can be challenging, with crowded public transport and constant traffic jams. Renting a car in New York City can provide a convenient and comfortable way to navigate the city’s five boroughs - and beyond. But with the fast-paced lifestyle and busy streets, driving in the city can be daunting for first-time visitors. Knowing the various regulations, requirements, and challenges of driving in the city is essential....Learn moreNew York City is on everyone’s travel bucket list. However, getting around the city can be challenging, with crowded public transport and constant traffic jams. Renting a car in New York City can provide a convenient and comfortable way to navigate the city’s five boroughs - and beyond. But with the fast-paced lifestyle and busy streets, driving in the city can be daunting for first-time visitors. Knowing the various regulations, requirements, and challenges of driving in the city is essential. Here’s how to ensure a safe and enjoyable driving experience in the city that never sleeps.
Before renting a car in New York City, you must have a valid driver’s license from your home country or state. You may need an international...Learn more
Before renting a car in New York City, you must have a valid driver’s license from your home country or state. You may need an international driver’s license and your home country’s license if you are an international visitor. Most car rental agencies require drivers to be at least 21, but some may have a minimum age requirement of 25. You will also need a credit card for the rental deposit and insurance purposes. Many agencies do not accept cash or debit card deposits.
New York City has various car rental options, from economy cars to luxury SUVs. However, due to the city’s narrow streets and limited parking...Learn more
New York City has various car rental options, from economy cars to luxury SUVs. However, due to the city’s narrow streets and limited parking spaces, renting a compact or mid-size vehicle is recommended for easy maneuvering.
Major car rental agencies have multiple locations throughout New York City, with the most extensive selection available at the city’s airports. If...Learn more
Major car rental agencies have multiple locations throughout New York City, with the most extensive selection available at the city’s airports. If you arrive at one of the city’s airports (JFK, EWR, LGA) you can easily find the rental car offices in or near the terminal. Most rental agencies offer shuttle services to transport customers to their rental location if it is not within walking distance. However, at JFK, you can take the AirTrain to Federal Circle, where all major rental car companies have lots. When returning the car, check with the rental agency for the specific drop-off location and operating hours.
Renting a car in New York City and driving to neighboring states or outside the country is possible. However, you must check with your rental...Learn more
Renting a car in New York City and driving to neighboring states or outside the country is possible. However, you must check with your rental agency for additional restrictions or paperwork. For example, if you plan to drive to Canada, you may need additional documentation, such as a Canadian Non-Resident Insurance Card.
Most rental agencies offer additional insurance coverage for an extra fee. It’s important to review the insurance options carefully and choose a...Learn more
Most rental agencies offer additional insurance coverage for an extra fee. It’s important to review the insurance options carefully and choose a policy that suits your needs. The basic coverage typically includes liability insurance, which covers damage to other vehicles and property, and collision damage waiver, which covers damage to the rental car. Some credit cards also provide rental car insurance, so check your credit card policy before purchasing additional insurance from the rental agency.
Driving in New York City can be intimidating for first-time visitors. The city has many one-way streets and tight turns, so paying attention to...Learn more
Driving in New York City can be intimidating for first-time visitors. The city has many one-way streets and tight turns, so paying attention to road signs and signals is important. Local drivers tend to be assertive and may drive aggressively, so stay alert and drive defensively. The speed limit in New York City is typically 25 mph but can vary depending on the area. Be sure to familiarize yourself with the different road signs and signals before hitting the road.
Finding parking in New York City can be challenging, especially in popular tourist areas. Street parking is available throughout the city, but...Learn more
Finding parking in New York City can be challenging, especially in popular tourist areas. Street parking is available throughout the city, but checking for parking regulations and metered parking rates is important. Some areas may have free parking during specific hours, so check for signs. Paid parking garages and lots are also available throughout the city, with rates varying depending on location and time of day.
Parking apps are very handy when you want to find parking in NYC, especially if you are not a local. With those you can not only find parking, but also secure a free parking spot close to your destination. Some of the most popular and handy apps are ParkMe, SpotAngels, ParkWhiz and SpotHero.
Gas stations can be found throughout New York City, but prices may vary depending on the location. Beware that there are very few gas stations in...Learn more
Gas stations can be found throughout New York City, but prices may vary depending on the location. Beware that there are very few gas stations in Manhattan, so if you plan on driving within the borough, plan to fuel up elsewhere. Gas prices can be less expensive across the river in New Jersey, where gas stations are also full-service, meaning you don’t need to leave your vehicle. For electric cars, charging stations are available throughout the city, with some offering free charging while others may charge a fee. Apps like PlugShare and ChargePoint can assist with finding charging.
New York City experiences all four seasons, with varying weather conditions throughout the year. During the winter months, be prepared for snow...Learn more
New York City experiences all four seasons, with varying weather conditions throughout the year. During the winter months, be prepared for snow and ice on the roads, and consider renting a car with a four-wheel drive for added safety. The city can be hot and humid in the summer, so make sure your rental car has working air conditioning. Fall and spring can bring rain and unpredictable weather, so check the forecast before hitting the road.
Good to know
Most popular agency
Most popular car type
Average price
Good deal
Turo
Medium
$82/day
$58/day
New York car rental experiences: the best tips from KAYAK users
Insights shared by verified travelers who rented a car in New York
Take a video of the entire interior/.exterior including rims.tires before you leave the lot and have the rep note all damage. Also take a pic of mileage and fuel level.
ThássilaJun 2026
Only rent a car if your itinerary includes days outside of New York, because it’s not worth it for within the city.
Verified travelerMay 2026
I wish I knew more about the congestion charges/strict weekday street parking in Manhattan.
StevenDec 2025
Other rentals @LGA are closer and have more shuttles then dollar/thrifty.
Verified travelerAug 2025
Book in advanced for the best deals!
Mubasshir NaseemAug 2025
Better to hire jfk rather than downtown limited cars. Not very clean. Whereas airports have more choice and cars are cleaner.
Verified travelerJul 2025
Call the site to make sure the booking is confirmed and that they have cars available.
Verified travelerFeb 2025
Check with your insurance agent to see if you’re covered for a rental. If so you’ll save a lot of $$!
Verified travelerDec 2024
Don’t choose managers choice unless you are OK with an electric car.
WARDDec 2024
Book direct with the car hire company in USA to many hidden fees and charges get added on top of the Qeeq booking.
Verified travelerOct 2024
If you are going to drive around for some errands a small vehicle should be more than enough. However, make sure you have and keep with you at all times ALL the necessary documents to provide at the rental location as well as outside the rental location, if the need suddenly arises.
PatOct 2024
Get there earlier than your time do you can hopefully get one of the first vehicles that show up. Call and get verbal direction to the location. Do not depend on GPS or your Uber driver.
Juan RalphOct 2024
Plan ahead and call ahead if cars are available that day.
Verified travelerSep 2024
Make sure you ask questions about payment options.
Verified travelerAug 2024
Mid size SUV was perfect for small family. Getting in and out early in the AM was helpful, not much traffic.
ElioJul 2024
Be aware of the times it takes to go via immigration at JFK and customs as this will drag out and then the office may be closed if late night arrival.
Verified travelerJun 2024
What time they close. I booked for 6pm pick up and the location actually closes at that time. Almost wasn't able to get my rental.
Verified travelerJul 2024
Try to rent a car with GPS. There should be more info. On line to speed up the pick up process .
KeithJul 2024
call direct to make sure they will have a car for you at the time you booked it’s not guaranteed
Verified travelerJun 2024
Book directly! And check if the factory fitted features like sat nav all work
Verified travelerJun 2024
Give yourself ample time to drop of due to traffic and the location.
Verified travelerAug 2024
Show up on time on Sunday. They are closed after a certain time.
Verified travelerAug 2024
None. Just make sure you book ahead of time.
Verified travelerJul 2024
Unless you normally drive an EV, don't take an EV rental. It won't be 'fine'. Cars don't come with sat nav as standard.
LucasAug 2024
Don't use Budget and check the pick up/drop off times at your location before making any plans.
Verified travelerMar 2024
I like something thatis a little taller then a car, but not to long. Parking is no joke, use a parking to help find locations and good price. Driving here is insane so just be alert!
Verified travelerApr 2024
Give yourself extra time just in case anything happens and no cars are available
Verified travelerFeb 2024
A little far from airport but enterprise customer service beats other services I’ve used so far. Could have been a one off with the guy at the desk but typically don’t have great encounters.
Verified travelerDec 2023
All person they need to rent a car 🚗 just go to a sixt affordable prices and excellent customer service thank you to Sixt great experience
KristinDec 2023
Driving in NY can always be a challenge but following GPS apps does save time. Best to have a real person as a navigator to assist !
Verified travelerJan 2024
Easy pickup and drop off!
Verified travelerFeb 2024
call and get Fastrack membership or book early in morning or book the rental 2 hours after your flight bc you will have to wait 90 mins at least i mean they have the best prices compared to enterprise or national all rental cars is worth renting from them.
JackFeb 2024
Even though dropping off the rental took less than 5 mins, ensure you budget no less than 30 mins from returning the car to take the airtrain back to your terminal for check-in
Verified travelerDec 2023
During rush hour the traffic is terrible. It eases a bit around 10 am.
Verified travelerDec 2023
It’s mad, take your time and just steady away and give plenty of indication
SDec 2023
Have patience and, don’t have plans right after renting
Verified travelerDec 2023
Better to take mass transit if you can
OrielDec 2023
To be very careful very busy city
Verified travelerDec 2023
Rent from the car agency directly. Don't use 3rd party "discount" sites. They'll end up costing you more.
BillOct 2023
If you rent a car at JFK or La Guardia from Avis make sure to check that they're is a FULL TANK of GAS in the car & make sure to check that there is no damage to the car you're renting. I've rented a few cars from Avis in Poughkeepsie, NY and the service there is friendly & good. Never a problem. Only in the large cities of NY you'll usually have some type of problem.
Verified travelerSep 2023
If you're driving in New York make sure you check "Allow Tolls" on your GPS navigation app otherwise you may see a lot more of Manhattan than you may have intended.
Verified travelerSep 2023
Used the shuttle from the airport was good driving back to the offsite location was fine also-just know it’s city driving and narrow streets.
CarenSep 2023
Book via QEEQ as it was cheaper
TanyaSep 2023
As a New Yorker and a New Yorker that drives regularly, I'd just say to be safe, pay attention, and leave early!
JasonSep 2023
Give your self plenty of time to navigate traffic and airtran
Verified travelerOct 2023
If you’re driving from JFK, be sure to stay calm!
LatoyaOct 2023
Make sure car is safe and worth the price.
DouglasOct 2023
Keep an eye on heavy traffic in NYC
Verified travelerNov 2023
When dropping off, refuel before enterring Mannhatan
Verified travelerSep 2023
fine. I'm from there. easy.
Verified travelerSep 2023
make sure to think about where to park before you rent, and remember that people drive like nutters here
Verified travelerAug 2023
Let the staff know that you travel by air the same day that you pick-up the car & show your boarding pass.
AlexJul 2023
Just stay alert and aware. You can't really drive that fast in NYC anyways. Keep your eyes out for pedestrians and bikes.
VanessaJun 2023
If late night arrival make reservations with multiple agencies (free cancellation) and find which one actually has cars when you get there.
RenieJul 2023
Don’t rent a car in the city! We only rented to get away to Long Island and Upstate.
HarshaJun 2023
Remember you have to take the air train to the car rental station to reach the hub.
FréderiqueAug 2023
Go with one of the know brands (Hertz, Avis, etc.) which is a much safer bet...
Verified travelerAug 2023
I rent this car a sunday. There was not much traffic to leave New York.
JIMMYAug 2023
Obey the speed limit on local streets . There are a lot of speeding cameras.
AndreaAug 2023
We rent to make a trip to Boston, Niagara falls, Chicago and Washington
FredJun 2023
Didnt ride in NYC just jersey and to Washington DC
AdeelAug 2023
Ask for electronic as well as numbered EZ Pass
Verified travelerJun 2023
Drive with caution on highways. Use Waze app!!
Verified travelerAug 2023
Allow extra time and be patient
Verified travelerJun 2023
Be aware of the speed cameras
Verified travelerJun 2023
Don't rush while driving. Leave early.
Verified travelerAug 2023
Driving in NY is challenging.
MartinMay 2023
New York is New York. It's best to have a stoical disposition of you don t want to go crazy.
Verified travelerMay 2023
Ask for the fuel top off price
KAYAK’s top tips for renting a car in New York
There are many toll roads and bridges in New York. I-87, I-90, and the New York Thruway in Upstate New York are tolled. You’ll pay a toll for all tunnels and bridges from New Jersey to Manhattan. Most bridges and tunnels in New York will need you to pay a toll fee. However, bridges like Manhattan, Brooklyn, Queensborough, and Williamsburg are toll-free. The toll payments are in cash for most of the tunnels and bridges. However, cash payments do not apply for tolls on the Bayonne Bridge and Outerbridge Crossing.
Several highways connect New York City to New York State. Learn about these routes and navigate cheap car rentals in New York smoothly throughout New York State. The main motorway serving all boroughs in New York is Interstate 278. It also connects New York to New Jersey. The Long Island Expressway is the route from midtown Manhattan to the east of Long Island. The road connecting most parts of the city is 7th Avenue. It starts from Greenwich Village to Central Park and runs through Times Square and Midtown.
Rush hour is an undeniable part of life in New York City. However, that doesn’t mean it can’t be mitigated. Typically morning the busy morning traffic lasts from 7:00 a.m. to 10:00 a.m., while the afternoon and evening traffic is usually from 4:00 p.m. to 7:00 p.m.. Drivers should take care, as even though those are the busiest times, often rush hour can start even earlier in the morning and last even later at night. Some of the main areas to avoid during rush hour include the Lincoln Tunnel and the Brooklyn Bridge.
Biking is very popular in New York City and drivers should remain careful and aware of the bikers around them. Make sure to always check your mirrors when turning right and when opening a door, as you never know when a biker could pop up behind you.
One of the major advantages of renting a car in New York City is that it makes the outer boroughs much more accessible. For instance, places like Rockaway Beach in Queens, Red Hook in Brooklyn, and City Island in the Bronx are all much easier to reach via car than by public transportation.
For travelers with flights landing at LaGuardia Airport (LGA), all rental shuttles pick up and drop off from in front of Terminal A of the airport. As for John F. Kennedy International Airport (JFK), rental car desks can be found on the Arrivals level of each terminal. At Newark International Airport (EWR), the car rental desks are found in Stations P2 and P3 on the AirTrain.
The drive from John F. Kennedy International Airport (JFK) to lower Manhattan takes approximately 30 minutes. The distance is about 18 miles. From the rental parking lot, head to the Cargo Service Road. Continue for a few minutes, then take a right to N Service Road. Join the slip road by taking the first exit on N Service Road. Then, turn onto I-678 N and continue driving for about seven miles. Join I-395 W by taking exit 12B. At exit 17 W, use the right two lanes, then join I-278 W for another about four miles. Take exit 29 and follow the road signs heading to Brooklyn Bridge. Take the second exit to make a right turn onto the bridge, which leads straight to lower Manhattan.
25% of our users found rental cars in New York for $58 or less
Luxury rental cars in New York are around 42% cheaper than other car types, on average
FAQs about renting a car in New York
What type of car is recommended for driving in New York?
Smaller vehicles are highly recommended for vacation-goers in New York City, especially if you plan to use a rental car as your main form of transportation. There are many one-way streets and smaller alleys that can be difficult to navigate with a larger car. It can also be difficult to find streetside parallel parking spots large enough to suit anything above a mid-sized vehicle.
What’s the speed limit in New York?
A wide range of speed limits will be seen in New York City, but the most important detail to note is that the speed limit is always 25 mph unless signage says otherwise. On highways throughout New York, the maximum speed limit is 55 mph and the minimum is 45 mph, unless posted otherwise.
Where are the best places to park in New York?
Streetside parking in New York City is incredibly difficult to find, especially in areas such as Manhattan. For this reason, many drivers rely heavily on parking garages for both daily and hourly parking. However, you must plan in advance as many of the garages can fill up fast, so it pays to plan ahead to know which garages are most convenient for your destination.
How much does it cost to rent a car in New York?
On average a rental car in New York costs $82 per day. But prices differ between operators and you can save money through a price comparison of car rental deals from different agencies. The cheapest price for a car rental in New York found in the last 2 weeks is $51.
Which car rental companies are at John F Kennedy Intl airport (JFK)?
Which car rental companies will pick you up at John F Kennedy Intl airport (JFK)?
Car rental companies that offer shuttle or pick-up services from John F Kennedy Intl airport to off-airport locations include Payless, Thrifty, Alamo, National, Avis, and Hertz.
Which car rental companies will pick you up at Newark airport (EWR)?
Car rental companies that offer shuttle or pick-up services from Newark airport to off-airport locations include Payless, Thrifty, and Dollar.
Which car rental companies will pick you up at LaGuardia airport (LGA)?
Car rental companies that offer shuttle or pick-up services from LaGuardia airport to off-airport locations include Payless, Thrifty, Alamo, National, Avis, and Hertz.
How much does a Medium car rental cost in New York?
A Medium car rental in New York costs $101 per day, on average.
How much does a Special car rental cost in New York?
A Special car rental in New York costs $98 per day, on average.
How much does a Luxury car rental cost in New York?
A Luxury car rental in New York costs $143 per day, on average.
Should I get insurance when renting a car in New York?
Most car rental providers in New York offer insurance but the level of protection can differ substantially. If you're unsure whether to get extra protection for your car rental in New York, check out KAYAK's car rental insurance guide.
How many car agencies are operating in New York?
KAYAK has deals for you to compare from 42 car rental agencies in New York.
What do I need to know before booking a car rental in New York?
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).
Why should I use KAYAK to rent a car in New York?
KAYAK searches thousands of car rental agencies to provide you with offers from all car rental agencies operating in New York so that you can compare car rental rates, reviews and pick-up and drop-off locations to find the best deal for you.
Is there free cancellation when I rent a car in New York?
New York car rentals allow renters to cancel reservations at least 24 or 48 hours before pick-up free of charge. SIXT, Europcar, and Alamo have a free cancellation policy for rentals acquired in New York.
What is the return policy for car rentals in New York?
The return policy of your car rental will depend on your rental car provider. Cheap car rentals in New York can either be dropped off during your provider’s opening hours or after-hours at an extra free. For instance, at John F. Kennedy International Airport (JFK), Avis, Budget, and Hertz operate 24 hours, so drop-offs can be anytime.
The car I reserved was double-booked. The agent was very nice and was able to find another vehicle and didn't charge to refill the gas tank.
4.0 Mediocre
Anonymous, May 2026
Intermediate SUV
The car itself was fine, when we got in to get our car it was 1am. The customer service took an hour to just get our car with only 3 people in line. There were 3 to 4 employees and only one was at a desk taking people. It was super frustrating as no one seemed eager to move things along. It of course didn’t help that I had two crying/tired children waiting in the lobby the whole time.
2.0 Poor
Anonymous, Apr 2026
Standard SUV
Unprofessional Customer support service
10.0 Wonderful
yossi, Feb 2026
Intermediate SUV
All was good.
2.0 Poor
Jim, Jan 2026
Economy
I had to wait one hour and fifteen minutes for the car I’d “reserved.” The waiting room was packed with people waiting and only had two chairs, The people working there did the best they could.
8.0 Very good
Anonymous, Dec 2025
Standard
The kids working the office were friendly and good humored during an extremely busy time.
Efficienct and professionalism with all staff members that interacted with me.
4.0 Mediocre
FMWx1984, Dec 2025
Compact
Best customer service then gets an email about bumper damage
2.0 Poor
Anonymous, Nov 2025
Premium
They refused to help me because we landed late, and their employee sent me an email full of curse words and racial slurs. My attorney is already working on the case.
8.0 Very good
Anonymous, Aug 2025
Premium
Michelle, my agent, was great!
2.0 Poor
JUSTIN, Jul 2025
Intermediate
They owe me a full refund. Call me.
10.0 Wonderful
Gaurav, Nov 2024
Minivan
Vehicle, service…amazing employees. Keep up the great work.
I couldn’t even rent the car because they wanted to put on a hold on my credit card that was more than double the actual amount. I figured maybe a little higher, but I couldn’t rent the car and there was no way for me to cancel through Kayak or Hertz. Each told me the other had to cancel, so I have no idea if I’m getting charged or anything? This is why zipcar is better.
4.0 Mediocre
Ariel, Feb 2026
Intermediate SUV
There was a long wait to receive the car. The car arrived with a cut tire; luckily I noticed it before leaving, and they replaced it quickly. One of the windshield wipers was also faulty.
2.0 Poor
Anonymous, Nov 2025
Compact
Office was closed prior to our arrival, no communication, hours indicated open until 8pm, staff left at 230. Terrible customer service
2.0 Poor
Grace, Aug 2025
Compact
Right so Hertz didn’t have the car. They didn’t have cars for around 15 people who came on time for their reservations. They refused to take responsibility and snapped at us for getting upset. We had ever right to be. We made reservations and paid ahead of time. They told us they had no cars. There were none in any location in all of the city. How a car company whose sole business is focused on renting and reserving cars could operate this way is beyond me. Absolute clowns. Their initial solution was to tell people to wait and “see” for up to 3 hours if a car would become available. That’s insane. I ended up having to go book a car at an airport in New Jersey for double the price. Horrible. I’ll never trust Hertz again.
10.0 Wonderful
Anonymous, Jul 2025
Compact
Perfect! Couldn’t be better. Made me think I should only rent from Hertz.
2.0 Poor
Eamon, Jul 2025
Compact
I had to wait 3.5 hours for a car which wasn't what I reserved because they ran out of cars.
When we arrived at Budget, the vehicle we had reserved—or even a similar one—was not available. Despite the situation, the attendant was very helpful and offered us the option of having a new vehicle brought to the location, though we would have had to wait an hour beyond our scheduled pickup time. The problem was that we already had a planned itinerary, and this caused a major delay. However, I acknowledge that the attendant did their best, and the fault lay entirely with Budget. We had another unfortunate experience with Budget in Miami, and we will definitely never book with Budget again!
10.0 Wonderful
Anonymous, Jun 2026
Intermediate SUV
Everything was nice and professional
10.0 Wonderful
Kurien, Jun 2026
Minivan
The staff could pretend like they like their job and helping their clients
8.0 Very good
Anonymous, May 2026
Standard SUV
Easy, comfortable and good customer service.
2.0 Poor
Anonymous, May 2026
Intermediate SUV
We waited for over an hour and a half in line and still hadn't even made it to the counter. People who did make it, had to wait almost an hour for their car to be be available. We ended up taking an Uber to our event. Otherwise we would have missed it. Definitely do not recommend that office.
10.0 Wonderful
Tristan, Apr 2026
Intermediate SUV
Car was ready, clean, ran well. Pick up and drop off was smooth. Great experience.
45-01 20th Avenue, Entry On 46th Street Between 19th And 20th Avenue
+1 770 792 1329
Opening times not available
45-01 20th Avenue
Opening times not available
99 Charles St
Opening times not available
Building 318 Federal Circle
+1 866 434 2226
Monday
06:00 - 23:59
Tuesday
06:00 - 23:59
Wednesday
06:00 - 23:59
Thursday
06:00 - 23:59
Friday
06:00 - 23:59
Saturday
06:00 - 23:59
Sunday
06:00 - 23:59
Building 318 Federal Circle
Opening times not available
Filters
Reviews
2.0 Poor
Claire, Sep 2025
Intermediate SUV
Really disappointed that to was charged an enormous amount extra for an upgrade when I thought I’d always booked an SUV. Horrible experience. Won’t rent from Dollar again!
2.0 Poor
Rumaysa, Sep 2025
Compact SUV
The car wasn’t ready when I got there. I have to wait for one hour and a half.
10.0 Wonderful
Anonymous, Aug 2025
Compact SUV
Very easy and flexible drop off
2.0 Poor
Anonymous, Aug 2025
Supplier choice
I rented a car to return it by 10 PM. When I arrived to return it 30 minutes early, there were no employees available—only one staff member from the rental parking lot. He shouted at me, saying, "There's no one here anymore, so you can't return it here. Get out of here right now," and then gave me an address that was unrelated to the rental location. I asked him three times if he could assist with the return, and he finally agreed, but only after a lot of reluctance. This kind of attitude is unacceptable.
2.0 Poor
Raahipkumar, Jun 2025
Compact SUV
I am still waiting for the deposit amount to be reversed. It has been over a week now since the car was returned. They said its pending with the third party ( Kayak). Can you please expedite
2.0 Poor
Gabe, Feb 2025
Compact
They were closed and their customer service was completely unhelpful I had to rush around and find someplace open I could actually get a car from
I was flying to Newark. My flight said Newark. Kayak and Expedia via Kayak booked me a car in New York. Worse, I was not able to modify it. I believe this the be an issue with Expedia and Kayak, but still. Thrifty needs to do a better job monitoring the websites that allow booking Thrifty cars.
2.0 Poor
Anonymous, Sep 2024
Full-size
Terrible service
2.0 Poor
Anonymous, Aug 2024
Minivan
They said quote “We’re not honoring your reservation or any other same day reservations.”
2.0 Poor
Anonymous, Aug 2024
Intermediate SUV
No vehicle provided with confirmed reservation.
2.0 Poor
Jeremy, Aug 2024
Intermediate SUV
Reservation was confirmed. I took the Air Train to the car rental location. There was a hand written sign saying they were out of cars and no reservations were being honored. They should not accept reservations if they have no cars. It was like a scene from Seinfeld! They take the reservation but they don’t HOLD the reservation.
2.0 Poor
Anonymous, Aug 2024
Intermediate SUV
They did not give me my rental vehicle. They said because I didn’t make the reservation 24hrs in advance, that it wasn’t valid. Left me, my wife, and 1 year old child stranded in New York. Wouldn’t rent us a car seat so we could take a taxi or Lyft. Completely cold. Worst experience.
Thugs, charged me for things werent in contract. Ace never again!! Like the holocaust.
8.0 Very good
Patricia, Feb 2026
Intermediate SUV
There was no windshield wiper fluid. Only found out when I needed to use it. Safety issue
2.0 Poor
Anonymous, Oct 2025
Intermediate
Very very bad - it’s not even Ace, it was a company Drivo
4.0 Mediocre
Anonymous, Sep 2025
Standard
Literally the worse car I’ve ever rented, they only had 2 cars left and in very poor condition, terrible locations and I have not gotten the email confirmation for my return.
2.0 Poor
Anonymous, Sep 2025
Compact
terrible! They wanted more money than what was told to us over the phone whn we talked to an agent & would not give us the car we had a reservation for
Everything was easy and wonderful. Couldn't ask for a better experience !!
10.0 Wonderful
Anonymous, Oct 2024
Intermediate SUV
Friendly service
10.0 Wonderful
Kristen, Aug 2024
Intermediate
The check out person was fantastic
2.0 Poor
Anonymous, Jun 2024
Economy
Getting my receipt after dropping of the car took days and multiple calls when they told me it would happen within 24 hours. I still don't see the final charges on my credit card.
10.0 Wonderful
T, Apr 2024
Intermediate
It was a fantastic experience - they first gave me a free upgrade, but wasn't the car I wanted, so they went to another shop to get what I needed. Later, I needed to extend my booking and they responded at 7am! No hassle, and everything was taken care of.
Pickup in NY Dropoff in DC Both very easy. Good car (Hyunday Tucson) in very good condition. I would have preferred to pay with Debit Card, but only Credit Card was accepted
2.0 Poor
Anonymous, Apr 2025
Standard
I couldn’t get my car and I bought insurance and I was charged kayak tells they can’t do anything I need to call the insurance company because they are a third party then the insurance company tells me that I need to call kayak because that’s where I bought from it’s ridiculous I need to go through this
2.0 Poor
Anonymous, Mar 2025
Intermediate SUV
Too many requirements if using a debt card . Never accepted my rental because I was a one way with a drop in New Jersey.
10.0 Wonderful
Jahongir, Jan 2025
Minivan
Good
8.0 Very good
Jason, Jan 2025
Intermediate
The car pickup was easy and the employees were extremely helpful
8.0 Very good
debbie, Oct 2024
Intermediate SUV
Good. Got too many emails and texts to confirm return of car
No car ready, pornography type film playing in office. Car brought around after 45 mins waiting and it was full of garbage bags so had to wait a further 30mins Lady on desk very nice but really frustrated at guys dealing with cars. Also washing cars only last minute when customers are waiting is not good, we were an hour late to pick up vehicle and then it took 2 hours!! Disgraceful organisation
2.0 Poor
ryan, Oct 2024
Supplier choice
They didn’t have any cars to give us, and their “system was down”. The only redeeming thing was that the location refunded me several days later after I called to cancel. But even that wasn’t a sure thing for several days.
2.0 Poor
Anonymous, Dec 2023
Intermediate SUV
Horrendous experience. Overpaid for holidays and still didn’t have appropriate care.
10.0 Wonderful
Matthew, Oct 2023
Compact
Staff was efficient and helpful, pickup and drop-off was very easy. I had a much better experience here than I had with a previous rental with Dollar nearby.
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