The flight crew was extremely hospitable, though there was a lot of turbulence, they made it a good experience. The only negative was the inflight experience for economy class. There wasn’t any, or at least non that I was aware of.
I liked the friendliness of the employees at the airport
I liked the extra leg room in Caribbean plus. Worth the extra money. The food could have been more balanced, there was no salad or veggies
The Flight itself was smooth and uneventful. The crew was polite and caring. I used the Lounge in Piarco and the service was STELLAR
Crew were quite friendly. Food was very poor considering the price of the ticket and the flight time. Could not charge my phone due to USB charger not working..
The food wasn’t good. Need better food. There wasn’t any entertainment.
STEWARDESSES WERE AWESOME! The food could be a bit better. Rice was SOGGY with gravy and the chicken was RUBBERY.
I was treated well in first class. I have no complaints. I will definitely fly with my favourite airline again this year.
There was no music on the flights unless you came with your headset.
Their bar selection could be greatly improved; they only had one spirit option
The flight was delayed for 4 hours. Once onboard the crew was wonderful.
Did not enjoy this flight at all. All of my coworkers flew delta and I chose JetBlue because I really value how simple the WiFi and entertainment is and this flight I didn’t get either. Crew staff was unsympathetic to my system not working, everyone I asked for help with was extremely bothered by my request for help.
Little snafu at boarding. Staff communicated with gate poorly. Flight attendant was rude making disembark early. This was an older mint class. Needs an overhaul for sure. Food was good. The male flight attendant was really nice.
Like the space, did not like the snack options, there was no power outlet in seats, no entertainment, no flyfi.
In-flight staff was very helpful and excellent. However, the flight was delayed by 90 minutes. Also the boarding process should be expedited in case of delayed flights. This will help the passengers trying to make international connections.
The walk from baggage claim to the taxi is very difficult for older people I will never fly into JFK again. It is physically challenging
Flight was delayed by almost 5 hours. Suitcase was not loaded despite the flight being near empty (my colleagues’ suitcases did reach JFK, unlike mine). Had to argue on phone to get JetBlue to deliver the case to my hotel. Never again
Great. Loved that there was WiFi on flight to keep in touch and excellent service of beverages and snacks.
Flew business class. Everything was excellent. No issues at all. Not very many “good” movies to choose from. But lots of mediocre ones
great flight. Pilot was communicative, flight attendants were excellent. Really nice experience except my tv didn’t work.
Very punctual. Comfortable plane and great entertainment options. The staff was very nice.
Liked the hospitality . The ight took us 6 hrs to get from fort myers to ewr.
Average. Newark is a United Hub, yet a flight that is early somehow ends up getting late to the gate. Newark ATC needs help badly.
Wish movie and music choices changed more often. Mostly same from a month or two ago when I last flew.
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
Overall great. I was forced to check my carry-on backpack from EWR to BOS but it came out on the luggage carousel so fast I didn't even get delayed for my pickup.
Boarding was easy. RDU gates can get crowded, be prepared to be patient. Flight was smooth, with excellent service. Pilots really provided a lot of visibility into flight details. Plane and seats were clean and serviceable. TY!
It was good. Just that the seats could not be reclined. The people behind were not ready to let the chairs be reclined
My flight was delayed. They boarded us, then no sooner were we on the plane, they made us get off again and wait another 45 minutes before doing it all over again.
The negative was the wait at the airport coming back. I checked my bags in, an hour before boarding and I get the notification that my flight was delayed. Rather had gotten the notification while I was at the hotel. Then it was delayed 3 x’s. Ugh!
Only thing that I liked it that I got to my destination safely, otherwise American Airlines stinks.
Ok. Got us there safely and a bit early. Need food available on this long flight. Almost 3 hours.
It was good overall but the prices of snacks are ridiculous.
Flight was delayed multiple times and I chose to switch to another flight that had a layover. I finally arrived 7 hours later than I was supposed to.
Flight overall was good. Landing was a little rough, but could be attributed to the rainy weather.
Plenty of overhead space but forced to check my carry-ons both legs
The flight from CLE to JFK was fantasti! Pilots and cre were informative and accommodating.
The flight was very smooth, crew were fantastic but food was lacking.
The best thing about AA is that the onboard entertainment allows me to watch on my iPad. This was not working. USB ports were not working and the flight attendant said they often don’t work. The flight attendants, one in particular, were uncaring. I was very disappointed.
I liked the onboard entertainment that allowed me to watch on my iPad.
After waiting several minutes to be acknowledged by 3 employees on their phones, was told we had missed our flight because the doors were closed at that literal moment. Had they given any actual service or help while we were standing there we would have been on with time to spare. More than 10 people were turned away in this fashion claiming there was no way they could let us on the plane, even though it was still sitting connected to the terminal. After the desk agents let us know they didn't care about the situation we were forced to pay more than twice the price of our original tickets as no credits were given for the price of the "missed" flight. And the icing on the cake was after being treated poorly, fleeced for another few hundred dollars for new tickets? We waited on the next plane for 25 minutes passed the "doors closed" time, letting almost an extra dozen passengers on board. You're company has lazy, disinterested employees and your lack of any real help will ensure this was the first and last time we fly Frontier. Awful.
Flight was changed (according to Frontier, by Kayak) without my notification. And all flights were delayed by at least an hour and a half. Uncomfortable plane. Bad service. Will never fly Frontier again.
My experience with the phoenix airport was terrible, the personnel lay the ticket counter charged me for a carry on that fit in the carry on size box, and the two women I spoke with were terribly rude and not willing to help.,,, there was one lady “candy” on the flight crew that was amazing and is the only reason I stayed on the flight at all, because the other stewards helping people to get seated on the plane were terrible
I loked walking out on the tarmac to board and no first class. I didn't like that they have no snacks or onboard wifi to bide your time.
The plane was clean, the crew was friendly and helpful. It’s a low cost airline so there was no food, drinks or in flight entertainment but we didn’t expect any of these things. In the room for improvement department, they should install USB ports in seats to charge mobile devices.
The seats were extremely hard and uncomfortable, even for a budget airline.
The seats were extremely hard and uncomfortable. It was disappointing even for a budget airline.
Charging $74 for one checked bag is outrageous. I will never fly Frontier again.
Boarding was very well executed. Got my bag right away.
I was surprised that all baggage, including carry on, were charged. Each additional bag went up in cost. Really disappointed in the additional costs.
