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Rated entertainment as Mediocre as there were major problems with the Infotainment system that took probably a half hour for them to fix.
Rated entertainment as Mediocre as there were major problems with the Infotainment system that took probably a half hour for them to fix.
Delta crushed it. Flight attendant in first was attentive and just never stopped. Honestly one of the best domestic flights I’ve been on.
The 1st class male crew member was very pleasant - the short female with round glasses , maybe in 50’s had no personality- never spoke when delivering my food, drink, & never smiled the whole trip! In fact looked annoyed when the boarding proses was happening- I would never hire this woman - unfriendly . Have never dealt with a crew member like her-
Best airline! Always friendly and welcoming. Skyclub was great and loved the fast free wifi on board. I also love that you can pre-order your meal on the app!
Delayed due to an ill passenger after loading. Not preventable on Delta's part. Was in first class. The seats are becoming worn and detaching from their velcro attachments. Only got snacks on flight. The attendant was not the friendliest.
I liked the ease of checking in, luggage check in, wheel chair assistance, boarding and flight.
The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
nothing Delta could do... the person sitting next to me was huge and overflowing into my seat
Crew was great! I need wheelchair assistance and they knew who I was and updated me that my chair was on its way and to just hang tight. There was some turbulence but the captain announced we would be going thru it and he handled the plane well. Landing was soft and his.
Aircraft very cramped. Check-in was great with an agent helping us. Food was almost non-existent. Pre-flight went well once I got the app reloaded on my phone since we don’t fly much anymore.
I arrived 59 minutes before the flight in Tampa due to Massive traffic jam and the flight was closed and I was told that I’d simply have to “book a new ticket on line myself and the gate agents couldn’t help me”. Even though the flight was delayed over 30 minutes, (leaving one hour and 29 minutes before departure, they refused to assist in any way explaining that it’s automatic and there can be no exceptions. Horrible experience due to poor management at gate. I fly this option 2-3 times a year and have a good experience with the cabin crew etc. But, Tampa agents are not trained or allowed customer service. I once was a gate agent for USAir, I know times have changed, but forcing me to purchase a new ticket and complete indifference and inconvenience. No thanks
Crew members were good. Seats were packed and too tight .
Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Didn’t get my luggage from layover in Zurich until 3 days later even though my luggage was marked priority and short layover, but my husband got his when we landed
Had a short layover in Zurich, luggage marked expedite and short layover but still didn’t get luggage when arrived in Split until 3 days later even though husband got his.
On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.
We had issues with upgrading our seats. The flight itself was fine.
Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.
So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.
Remind me not to fly (eat) at passover with Israeli cartiers. Came out of the aircraft with an incredible neck pain. Crew and entertainment were good.
As I paid for extra space - the seat was OK. The snack is very bad! The service is fair. The WiFi was so slow i could not see the provided movie and free TV. Just had so seat all the time...
El al is the best choice for flights to Israel.
Delayed as always, very dirty and old airplane. Not very friendly staff. Just a sandwich for a 5 hours very expensive flight.
The crew was great, the seats were comfortable, food was a sandwich , but very tasty and the ElAl new on board through WIFI was good. Thank you EL AL for improving
Amazing airport security, and the time of war. Keeping up the excellent service in adverse time
I paid $1050 for this flight. I paid an additional $99 for a "comfort" seat that was nothing by comfort. The "extra leg room" was fake, made up by making the seat slightly recline at the most upright position. That alone, killed my back! In addition, it was so narrow, fitting a Barbie not an average size human (me). I asked for white wine, when beverage were offered, they had only red which I cannot tolerate, so I had to skip, even though I really needed some wine to relax. Cheap! Again, for the price I paid, I should have had a selection of white wines, even in economy. The food, supposedly by Shai Granot- made me want to avoid Granot's restaurants. The beef meatballs were nice and tender. the rice w hairline noodles were so soggy and soft it was disgusting. The so called bread was half dry when reached my tray. I love eggplant, but the mayo killed it. From the country of Tahini & olive oil you offer mayo w eggplant? As I said, I am likely to avoid Granot's restaurants. The exterteinamnet was full with old boring movies, limited and old TV shows and free intrenet only for texting? Again, for a premium price seat and for addition $99 I should have had a fukll internet access. Likely the last time I travel ELAL.
Best responsive crew ever Miri has been amazing to take care of my special unfortunate needs with efficiency and kindness Her and El Al team are 👍👍👏 And all the young persons in the El Al team were top notch and with everybody Great experience , no hesitation to book a El Al flight and the Dreamliner is really a dream of comfort and modernity
the airplane was new and nice. the crew and the food was so so
It’s the last time I would use this airline
the flight from Tampa departed with a delay. The food on board was poor, usually on international airlines alcoholic beverages are offered free of charge , but here it was for a fee, the cutlery was wooden, there were no hot drinks (tea, coffee). Unfortunately, I didn't take pictures of the portions of food, but it wouldn't have been enough for a child either.And in the future, I will try not to use the services of this airline
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
Boarding was friendly and quick. While the plane model was older with no live tv, the entertainment was full of movies and tv shows. All food was available. Pilots were very communicative with status of the flight. Flight landed on time.
It was terrible because the flight was delayed for 3 hours.
Crowded flight, but upbeat and kind crew. Pilot greeted us at door, flight attendant thanked a number of “special” passengers for their business, another addressed an eight-year old boy as “young man.” United obviously trying to up their game, but though all of that is nice and notable, flying still feels like moving along a human assembly line, being herded into one small space after another (boarding areas with too few seats, planes with limited personal space, shuttles (IAD) packed too full.
Did not like the seat spacing. The seat was very narrow and tight.
United domestic flight was better than international flight. There was no switch to control Ac In international united flight. Food was also average, Air canada food was much better than united.
Seat didn't recline all the way back. Very uncomfortable flight for 8 hours. The turbulence eliminated snack and food stops
Nothing exceptional but all good. Business class seats are like the domestic Mint class on Jet Blue. Comfortable but not exceptional. Food is good but not superb. Flight attendants were better than US carriers but that is to be expected. However, not the caliber of Asian or Middle Eastern airlines. Very Lufthansa like but Lufthansa has slightly better seats, even though they are hardly best in class
The flight was clean and on time, the crew were all very nice and we got the seats we booked. Plenty of food and beverages. The seats are too close so it’s very difficult to try and sleep comfortably.
There was a screaming child behind our seats. This prevented us from getting any sleep during the night.
There was a screaming child just behind our seats. This prevented us from getting any sleep during the night!!
Staff disappeared after dinner service until breakfast, no help with beds, no help running to our gate to catch connection cause flight was late, our luggage didn’t make it, took over 24 hours to get luggage to hotel, no compensation!!
Everything was good except food. I believe there is room for improvement
Houston to Porto flight delayed landing made us miss our connection. Tried to get on standby for the next flight and even though the lady knew we wouldn’t be able to get on it and she sent us down there. We sat there three hours and then we’re told there’s no way you’re getting on this flight. So we had to go to customer service and ended up having to spend the night in Frankfurt and missed a whole day of our vacation in Porto
my flight was at 3:45 after that they delayed to 4:40 I have transit from Chicago to Frankfurt and Frankfurt to vina airport from vina to Erbil buy the Time I come to Frankfort my other flight left me I have to stay at airport all day with my 5 kids ask for help no one help me I spent at airport almost $450 just for food was horrible flight ever I call and ask for hotel from united customer service they been telling me we can’t provide any hotel I need some refund or fixed my flight when I return to America need some one respond my email
My experience would have been greatly improved by arriving on time to connect to my Porto flight. The staff that dealt with the aftermath of the late arrival evidently booked my group into a hotel in Frankfurt. This reduced my time in Porto Portugal a day and half. I do want to commend Jorge Klein for his hard work. He spent a great deal.of time trying to rebook the flight and he eventually did rebook for the next day and did provide accommodations for me overnight. This was a big issue for me and the group I traveled. The rest of the trip was good.
Not your fault…..didn’t get my drink until just before landing….bumpy flight.
Lufthansa flights were great. United flight from houston to Frankfurt had very small seats with almost no space
Second time I took this flight, and they lost my luggage both times. Waiting for my suitcase now, last time it took two days to get it back.