The check in and boarding was handled well. The crew were pleasant. Our seats did not recline which we didn't realize so impossible to sleep on the night flight. There was no complimentary food offered on our 6 hour flight from Honolulu to Vancouver except garlic pretzels and a cookie! We were expecting at least one meal which was very disappointing.
The check in and boarding was handled well. The crew were pleasant. Our seats did not recline which we didn't realize so impossible to sleep on the night flight. There was no complimentary food offered on our 6 hour flight from Honolulu to Vancouver except garlic pretzels and a cookie! We were expecting at least one meal which was very disappointing.
The mid flight snack could have been more substantial than tiny bag of pretzels.
2 weeks before the flight we have got a pilot strike notice. Luckily it didn’t happen but we had to buy a travel insurance. It was wasted.
Flight took off little late and landed back at YVR after an hour without informing a reason to the passengers. Also, second time also got late but an hour to take off. Therefore, I had to change my plans during due to delay in landing to SFO roughly about 6 to 7 hours.
Our flight AC 567 was delayed by almost 6 hrs due to mechanical falure
There was no entertainment and the meal that was included in my flight fee was not provided.
Lines at gate boarding is messy. It spills into traffic which causes other travelers to snake around the boarding passengers. Need better traffic control.
Fly was cancel, change airline, fly was delay not get back to Mexico until this morning at 5am worse travel experience ever my luggage is lost, I quiet honestly requesting refund of my travel, not to mention have to spend more in food and Uber from the airport to my home was supposed to be a 12 hr day turn a nightmare.
I think I was charged for $30 baggage fee when I thought economy included one checked bag.
In general our flights were awful. They cancelled flights, and we lost one night at the hotel in Athens that it was already paid. Also we paid extra for the seats we assigned in advance but since they were cancelled the flights, we lost our seats,. we were running back and forth for the connections. THEY DIDN’T FOLLOW OUR ORIGINAL ITINERARY. Our itinerary was change to :LAX TO VANCOUVER ,MUNICH , then NAPLES, ATHENS. Because our original flight was cancelled we spent one night in Munich. Due to all the changes we lost money and time for our original schedule. We are seniors and running in the airport to catch the flights was very frustrating and painful. We are hoping from Air Canada / Lufthansa to take responsibility and compensate us for those events. We are filling frustrated .