Staff on the flight were terse, bossy, and impatient with people on the plane.
Birding was slow. extremely slow; please do experiments on efficient plane boarding experiences; especially regarding passengers that pass their seat number…
I like not much people. Could tell the kids to be quiet.
Fight attendant excellent Food very good, not great Seats were stiff and uncomfortable Flight was overall very nice. Last three flights were burdened with miserably uncomfortable seats. Hard stiff no padding.
Flight was delayed but still made it to Phoenix on time. Boarding went quickly, the flight was smooth.
Flight on time. Crew good. Seating Bad. Have to pay extra on a not cheap flight to avoid being next to toilet.
I recently flew with Alaska Airlines on a trip to Oregon and had a very frustrating experience that I hope the airline can learn from. I purchased upgraded seats with extra legroom for my flight, paying the additional fees for the comfort and space. During my trip planning, I called customer service to inquire about their pet travel policies and conditions, as I was considering bringing my dogs. However, I ultimately decided NOT to bring my pets and never authorized or confirmed any pet travel arrangements. Despite this, Alaska Airlines took it upon themselves to change my seat assignment without any notification or contact. When I arrived for my flight, I discovered that my paid upgrade had been downgraded to a regular seat - presumably because they assumed I would be traveling with pets based on my inquiry call. I hope Alaska Airlines will improve their communication processes and ensure that customer inquiries don’t automatically trigger booking changes without explicit customer authorization. Better staff training on distinguishing between inquiries and actual bookings would prevent this type of situation in the future. While I appreciate that the airline tries to accommodate pet travelers, making assumptions and changes without customer consent is poor service that needs to be addressed.
OUr pilot was very good and also a good landing in a very gusting Phoenix. Most important.
The flight crew was very pleasant and accommodating for me and my 2 children
My experience for a sort flight was perfect and hassle free.
No gluten free snacks. Seats felt worn or bare bones even though it was a new 737 MAX 8.
The entire experience from boarding to landing was amazing! The crew were very friendly. Will definitely be back.
Delayed flight, lack of information, boarding process is a mess as is the carryon luggage causing issues when leaving the plane….just a poor experience.
Great flight from Seattle to Phoenix and to Chicago-Midway from Phoenix
It was good from LAX to Phoenix, But the connection in Phoenix to Tulsa was not that great. The staff on both flights were great. The choice of free entertainment was ok nothing to brag about. The 45 min delay because of some electrical issue wasn't great from Phoenix to Tulsa. We sat there with hardly any air, The seat I had was between windows so the side of the plane pushed in on you. My being a bigger man it then made the seating area uncomfortable. The seats on the plane had no power to connect to recharge your phone or anything. I would recommend that they should look into a slot or clamp to hold your phone to enjoy while watching the entertainment choices hands-free. Also make it possible to raise the inner seat by the window be able to raise the arm rest up to make more room for larger people to set more comfortably. I would also say other then that stop price gouging the airfare or nickel and diming everything. Not fair for people having to fly for emergencies and be paying for higher prices due to the season or holidays. Your making your money either way and the cost of flying is still going to be the same regardless if there's 100 people or 200 people.
Flight boarded late after announcing on time boarding. Flight arrived only a little late despite late departure. Had trouble connecting to WiFi
The Southwest employees (all two of them) were very nice and cheerful despite the fact the line to self-check a bag (simply drop it off) was hundreds of people long. Thank God I arrived early to the airport because I stood in this line for at least an hour. Once on the flight that had been delayed by an hour, we had no Wi-Fi and thus no entertainment. Finally, I hope the investor strong arm tactics against Southwest pay off in a short-term windfall to your C-Suite because the rest of you are screwed. I have been a faithful Southwest customer for 15 years due to everything you just got rid of. I'm flying to Idaho and Washington in October, both places I used to simply book with Southwest without a second thought now with Frontier (Washington) and United (Idaho) because they offer everything the "new" Southwest does but cheaper and at better times, destinations, etc. This really makes me sad...
It was really nice! I appreciate the gate attendant allowing families with small children to board early on in the process… that was very helpful! The internet service didn’t work with the app I was trying to use even though I paid the $8… other than that it was great! Oh and I should’ve asked for the whole cranberry cocktail can. That cup was about 2 sips…
I liked the boarding process with our loading group and numbers. I disliked that I couldn't guarantee our seats together. I didn't like that the Internet costs $8/ flight, but did love all the inflight options available through their app. I disliked no charging station at my seat for a 3+ hour flight.
Great! Although the flight was about 40 minutes delayed, the crew did a good job getting everything boarded quickly and efficiently.
Bus to plane was delayed for no apparent reason and our luggage was still on the belt when they shut it off. Took about 20 minutes to turn it back on to get our luggage.
I haven’t flown economy in over 20 years but it was not bad. Room by my feet for my bag and seat was roomy enough. Surprised in a good way.
Second flight in a row where the entertainment system is broken. 5 hour long flight with no entertainment and flight attendants did not seem interested in resolving the matter. Very shocked to be treated this poorly considering I paid for a first class experience and have Diamond Medallion status.
The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!
Left on time, a bit delayed due to headwinds most of the trip.
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
Not pleasant. We arrived several hours late and my friend and driver were waiting for me a long time at Tucson airport. At first we had to divert to phoenix due to shitty weather. Well, i guess I can’t fault anyone for that. But then when they refueled , they overfueled and we had to wait even longer for the plane to burn off excess fuel. So someone really screwed up there and should get fired. Human error is really inexcusable.
The flights were on time- Great service Would have liked more options for food choices.
A220 brakes are grabby and uncomfortable Electric braking is not a good solution for a modern aircraft
The brakes on the A220 are sensitive and uncomfortably grabby
They we able to seat my companion and I next to each other. Plane’s temperature was very cool. Willl be more prepared on return trip.
Plenty of overhead compartment room. The seat choice option is horrendous as best.
Flight delays - issues with delays waiting for a gate in Denver
I booked through Hawaiian which was supposed to have merged with Alaskan but offered free checked bags and said there would be seat selection at the airport. This was not honored by Alaskan Airlines and they even went out of their way to say “we are not Hawaiian and Hawaiian cannot pick seats on our airline ”. They told us that we could not change seats and that all tickets booked through Hawaiian were “saver fares”. The staff was rude and said that we would be helped last after they take care of the customers that booked through Alaskan. Once we got on the flight in our middle seats they played a message that said they have merged with Hawaiian and you can book on either website which would have been funny if we were not so uncomfortable. All in all it was a terrible experience and I do not recommend that anyone fly Alaskan unless they absolutely have to.
A cold sandwich would be much better than the warm gummy croissant.
Seats were so uncomfortable. Used to southwest so this was really disappointing. No wifi made for a long5 hour flight
It’s really tough when you purchase tickets and you are unable to purchase your seats, and just get random seats when you are traveling with someone.
Having enough fuel to get to our destination seems like it should be a given when you board a plane. Not in this case, delayed hours to refuel.
Almost everything was perfecto expect for entertainment. There are not a many options.
The screen where I sat was not working and charger also poorly. Can’t enjoy entertainments and space of seat was narrow.
Awful, tons of delays, I got into Chicago multiple hours late meaning I hit the very traffic I tried so desperately to avoid. Just empty apologies from American Airlines text alerts. Trash behavior from a trash airline.
My flight got delayed a total of five times. And the boarding gate changed four times. most of the time the platform was not up-to-date with the changes taking place. The most discouraging part of the entire trip by far.
The boarding was as always, the crew tried their best but not enough. The food was a disaster I had dietary restrictions that were half met because the company did not loaded the food for the flight. The entertainment screen was fine but content was not and also they removed the free messaging option from the flight and they charged 30 dollars for that crappy bandwidth. This flight is not worth the cost and the company is going down on quality.
As smooth as you can expect. Some issues with boarding because the previous plane took forever to deplane but overall, a good experience.
DFW-LHR Toilets not kept clean Too cramped. Aisles so narrow crew were constantly banging into people on the aisle seats. Even then, the carts used are reduced width. Other than that it was a decent flight on both legs
Took off on time and successfully avoided weather that looked to be a problem along the way
The flight was quick and to the point. The crew just did their job w/o excessive talking and everything was just perfect.
Excellent customer service at check in at Austin flight to DFW and excellent customer service from Karren in terminal B at DFW.
The flight itself was fine, but between the man in front of me putting his chair back, and the gentleman next to me who took up 50% of my seat, my back and neck are destroyed from the flight. I’m hoping for a better outcome flying back.
They took away my first class ticket for my plane ride from Ickx to Tucson because they’re plane was late getting there. They offered me nothing in return
