Flight was canceled so it was not a great experience. Boarded, then deboarded. Delayed, boarded a new plane then deboarded the 2nd plane and flight was canceled. Then booked a fight to Rome and took a train to Venice the next day. Lost an entire day +
Flight was canceled so it was not a great experience. Boarded, then deboarded. Delayed, boarded a new plane then deboarded the 2nd plane and flight was canceled. Then booked a fight to Rome and took a train to Venice the next day. Lost an entire day +
My seat was changed at the last minute and I was moved to the last row, right next to the bathroom despite selecting my seat well in advance. I was also made to check my carry on due to space but when I got on the plane there was significant empty overhead space. Picking up my carry on from the luggage carousel added time to my trip which had already been extended due to delay.
All good on Delta's part. Passengers could be a little more courteous to each other.
Screen didn’t play movies, do I was pretty boated the entire flight.
The airport process and boarding were fast. The airplane crew were nice but the food was bland and the seats extremely uncomfortable- my seat had an issue and couldn’t move back and made noise .
Inconsiderate staff, plane was very hot, poor decision-making from the crew.
Flight was delayed due to needing a replacement flight crew. Delta changed the aircraft type in Detroit. One hour delay. But once in the air, good flight
The fight was about 2 1/2 hours delayed, but that was weather related. The flight was also overbooked. But we were in Comfort plus so the flight was fine for us.
Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.
Flight was 3 hours late so only had an OK experience
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
It was overall a great experience. No TV’s, but you can connect to your Wi-Fi from your portable device. We had extra legroom because we were sitting in be back and the flight attendant moved us to the front with extra legroom. It was only an hour flight, so in all it was great.
There was over an hour delay to get my bags. Communication should have been better.
American is a steady for me. I always get what I expect from them. Sincere effort to get me from one place to another.
I am very disappointed with american. We have flown American airlines numerous times, as well as other airlines and never had such an experience. My son's flight for Sunday afternoon was cancelled around 11 am. We were told not to do anything bec AA would. After an hour of not seeing a change in his flight status. I called AA. I was on hold for half hour then opted for a call back. That call back never came. So I called again, in meantime I started looking online at my options. No flights were leaving that day from AA. But other airlines were flying out. We needed our son in Chicago asap.i kept calling AA for a callback, but never received one. Finally i called back later in the afternoon and a representative answered the call. She told me there were no flights out till Tuesday morning. I asked how this is possible, I had seen flights from AA and other airlines leaving Monday. She said she checked all NYC airports and there were no AA flights till Tuesday AM. Then I asked about getting on another airline. She responded i would be responsible for that. When I asked how AA would reimburse. She became nasty and told me AA has not responsibility to reimburse anything they will put me in a flight for Tuesday morning. When i explained he must be there Monday by 8am, she told me there's nothing to do and practically hung up. At that point I just asked her to book the Tuesday morning flight. I had this experience with other airlines, cancelled due to weather and they and their reps were much more helpful. Either way Tuesday morning flight was delayed as well. Over an hour! I expect more from AA.
The plane was very clean. The crew was excellent. The flight was delayed slightly but other than that no issues.
Delayed by over 4 hrs, missed all international connections. Horrible customer service.
Every employee acted as if they did not want to be there, from the counter door luggage check in to the gate agent.
Everything was great except boarding for the flight from Charlotte to Raleigh and seating from New Orleans to Charlotte.
Gate check in of luggage was smooth at DCA and luggage came out fast in IND.
My flight from LAX to toronto, of 6 hrs, and no food was served. I expected lunch but they gave only a soft drink and a biscut. Very sorry to say it was terrible.
Not good. Flight delay. No entertainment. No screen. No food. Warm water to drink. Early in flight. Awful dirty bathrooms. More flight delays!
Flight late. Chaos at checkin and boarding. Beyond that it was fine!
Gate staff and onboard crew were positive and helpful. The concern and complaint is related to the 4+ delays over a 5 hour period of time.
The flight was delayed multiple times and I arrived hours later than I thought. I also had to change my schedule.
The walk from landing in Toronto to the flight to Winnipeg took us nearly 45 minutes. There should have been some type of transport available.
Great new Bluetooth feature to listen in the entertainment options with Airpods. It was available on one leg of the trip only. Boarding and going through custom was amazingly efficient.
When I reached Toronto I need a wheelchair and there no wheelchair I walk for a long period of time without any and my back was hurting
They added a stop in Barcelona in the last minutes and lost my luggage….. I will never book with Air Canada again.
Pilot forgot his documents so flight was 35 minutes late in leaving. He had to go home to get documents!
Memphis (MEM)United States
Toronto (YYZ)Canada