I loved everything, I was just a little confused on my bag allowance. When I checked in it said I was allowed 2 check in bags, but when I got there they said I was only allowed 1 so I had to pay an additional 200 dollars! Other then that everything was great! I would love to use your Airlines again when I fly out to Manila again in late May, however I want to be able to have 2 bags included this time lol 😆
Need to have space for Cary on when traveler boarding any zone
everything was fine, would have liked better food but it was warm, great choices for movies
the water for tea could have been hot, entertainment was awful, lots of old movies and TV shows
The food is always good and that flight was particularly good.
Unlimited drinks and snacks on this long flight. Very courteous Korean staff !!!
I like it when the plane have waited for passengers like us who are trying to catch the plane. Detroit was my mom's port of entry we spent too much time looking for our luggages at baggage claim which no problem. But then the problem occur after the immigration when the homeland security agents forgot to give us our passports which it took so long to find them and I was very anxious because we might not be able to catch our flights but luckily the plane to knoxville still sitting there and waiting for us. Praise the Lord for everything.
I took several flights that day, this was the only flight that was absolutely freezing!! It was so cold.
They changed aircrafts and they moved my seats that were already prepaid. I did not get the seats I paid for, so I got expensive seats that I didn't want
Was an easy and great flight. On time. Food was tasty and the only complaint I have is something no one could do anything about. Seems like there’s a lot of ill people in Korea these days and the flight was full of people coughing.
We took business class, It was comfortable and I was able to sleep.
For the most part, it was an enjoyable experience. It's the 2nd half of the journey was a bit uncomfortable. It was on a noticable smaller plane compared to the previous one.
Only process that my luggage didn’t make it to my destination because of short connection but I understand
The boarding process was good. The toilet could be better maintained.
Great service. They could offer vegetarian food and do more to reduce waste.
Great service and comfortable seats. The first meal was excellent but the second meal was only satisfactory
Typical Asian airline - flight attendants like robots - start food orders at first row and get to the last row right aisle last - no food selections left. 30 minutes before landing demanding everyone put seats back into upright position, window shades open and God forbid you might have to use the restroom a full 30 minutes left into a 1 hour 45 minute flight. At least the flight was cheap - but that’s the best I can say about it.
My favorite airline to fly across the Pacific. The Business class lounge is fantastic, the wonderful flight attendants are helpful and professional. Great comfort while flying.
Very comfortable seats, delicious meals, and friendly and helpful staff
The flight was delayed for 2 hours, however, we flew home safely.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced.
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
