Hello, I'm extremely unhappy with the car rental I paid for online. When I arrived at the chosen time and location, the company didn't exist. It was a scam. I was told to go in Morgan City, 60 miles away. I had no way to get there. I then called the company, which confirmed that I couldn't pick up the car in Houma because it no longer operates there, and they told me I just had to cancel the reservation. However, by canceling my reservation at the last minute, I won't receive a full refund. I am therefore requesting a full refund of the amount initially paid for this car rental, which was not possible, as well as compensation because I was forced to find another car rental agency, which cost me more than I had planned. I also had to pay taxi fares to get to the meeting point and to go to this other agency. I am very disappointed with this bad experience.
Perfect just what i was looking for
Overall it was a great experience. It would have been better if they streamlined their insurance requirements. They want more than proof of insurance and it was difficult to find what they wanted while standing at the counter…
Do not use Kayak or Expedia!!!! Never got the car!! Called the number on the Expedia reservation form for them and got an out of service message. Called the number from the sign at the airport and got dead air and static. Looked them up on line and called that number, also not in service. Went to their website and they don’t have the US listed as a place they rent cars from. Cannot find a number for Expedias customer service, everything I tried sent me to their FAQ page with no way to contact them. Their live chat function didn’t have a live person and they never returned my request to be contacted. Next we tried Kayak customer service since we reserved through this site and can’t get anybody to talk to. Both Kayak and Expedia websites say they are not responsible for refunds as you are booking with the actual rental company. Never got a car, never got a customer service rep to contact me. Had to go into the airport and get a car from Hertz. Don’t use a third party reservation site to book. Find the deal and go to the actual website. Pay the extra $5 and actually get the vehicle. Will NOT be using either site again.
they don't accept most major insurances, and will make you pay at least $50/day extra to use theirs. It's about a 5 min tram ride from the airport, so plan accordingly. I wish i just paid a bit extra and rented from someone at the airport with more upfront pricing.
I rented a car via kayak and asked for a seven seater. I was offered a 5 seater. I complained and they explained me it was an internet error. I argued and then was offered a 7 seater as “commercial gesture”but it was a mistake from me they told me 4 times. I was charged more than 300$ for insurance and liability plus the 170 $ of the rental. It was really expensive for a 3 days rental. People were rude too.
