Book Hertz car rentals in San Ramon

Reviews for Hertz in San Ramon

Recent reviews

Traveler rating

Wonderful

3

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1

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3

2.0

It was a terrible experience. We thought Hertz had the reputation for being the premier car rental agency. But several things happened during this rental that will make us never rent from them again. 1. The minivan we reserved was not even on-site when we arrived to pick it up even though I had called and talked to local rep the day before confirming when we would arrive. 2. The price we booked it at was not the price in their system and it took them calling an off-site manage to correct the rate. 3. Most importantly, the van we received 90 minutes after our designated pick-up time was not safe. When we started loading it with our items we noticed that the front passenger side tire was missing a lug nut. Upon further inspection we realized that the head had been sheared off meaning it had been stripped and if we had to change a tire we would not have been able to. We could not believe that their inspection at Hertz had failed to notice such an unsafe condition. We were unwilling to risk driving 900 miles on a tire that we did not know if it had been correctly mounted or what condition it was in. Finally, we had a add windshield wiper fluid to reservoir because it was completely empty. This was before noticing the tire situation. We promptly returned the van to Hertz, received many apologies from the representatives and took a smaller vehicle than we had originally wanted in an effort to get our trip underway. Poor service but more importantly being given an unsafe vehicle is unconscionable.Reviewed Jun 4 2024

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2.0

The rental agent was extremely rude and disrespectful, and almost unhelpful. She should not be customer facing if she intends to treat customers poorly.Reviewed Jan 29 2024

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2.0

Cons:Transparency! The car I was promised was not what I got including the option. The car smelled of smoke and clearly the previous renter had animals. The car had dints and the appearance was very subpar. I was embarrassed to even drive it. It set in my garage the whole weekend. I even returned it on Sunday. I felt I was treated like a second class citizen and I all I got was sorry but it is what it is. The only satisfaction I got from this rental was returning it early!! I would never recommend Hertz to my friends and I would never rent from Hertz every again!!Reviewed Mar 9 2021

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4.4

Cons:Had to wait an hour to pick it up. It wasn't ready. Then, when they finally brought it out, it was filthy on the outside. The tire pressures were all wrong and there were many dents and dings on the exterior, including a stone chip on the windshield.Reviewed Oct 28 2020

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2.0

Pros:Staff was friendly to get an upgrade. All downhill from there!Cons:Upgraded car smelled like smoke. Chip in window. Windows were dirty and literally could not see out of rear view mirror. Had to clean manually. Gas was 3/4 filled!! Worst rental experience ever!!!Reviewed Sep 1 2020

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2.0

Cons:Not tell me that they do not have a car when I made a reservation for the second timeReviewed Sep 20 2019

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10.0

Pros:Staff was friendly transaction easy.Reviewed Apr 29 2019

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2.0

Pros:Nothing, worst car rental experience of my life.Cons:No cars available even though I paid in advance.Reviewed Apr 4 2019

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2.0

They failed to provide a vehiclePros:Zero thingsCons:All the things. The fact that I didn't get a car after a confirmed reservation. The sorry attitude of the attendant.Reviewed Oct 24 2018

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2.0

Pros:NothingCons:I got a bad car and got overcharged since they did not have the category I reserved which showed up as available online. Also their representative Jeff was extremely rude and was on Facebook on his cellphone and made me wait.Reviewed Sep 2 2018

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7.6

Read the Small PrintPros:Great price for one day rental. Easy pick-up location however this location is closed on the day we had scheduled turn in of our vehicle. We asked for a mini-van. Location only had a full size SUV, so we got a free upgrade.Cons:Costco website advertises which locations are open for both pick-up and return, so it is easier to pick convenient locations. Our pick-up location being closed Sundays, gave only option to not suffer additional day charge as drop off at the airport. We made this work, but it would have been nice to know this before we committed to this deal. Kayak could do better in this regard. Upgrade was nice however if I'd been in need of a mini-van due to access restrictions, they did not have my requested option unless I drove to another location.Reviewed Jan 22 2018

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9.2

Closed early due to holiday hoursPros:Brand new car with less than 1000 miles.Cons:I reserved my vehicle until 4pm to buy myself time to get home before the office closed to return my rental. When I went to pick up my car I was told that I had to have the rental back by 1pm or I would be charged an additional day. The store was closing at 1pm because it was the day after Thanksgiving. Luckily I made it on time...Reviewed Nov 27 2017

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• How much does it cost to rent a car from Hertz in San Ramon?

  On average a rental car from Hertz in San Ramon costs $44 per day.

• What is the most popular rental car from Hertz in San Ramon?

  Intermediate (Honda Civic or similar) is the most frequently booked rental car type from Hertz in San Ramon.

• How many car rental locations does Hertz have in San Ramon?

  Hertz has 1 rental location in San Ramon. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes