2.0
None of their fees were listed correctly. It was a complete bait and switch. They advertised a low price, but when you got there, the cost was easily triple or quadruple what they quoted. Do not fall for scammers like this near the airport just go past the airport where people do honest business.Reviewed Jun 3 2024
review from 6.0
It was ok. Atimes they have long lines that is awfully frustrating to be on waiting to pickup a rental car.Reviewed Jun 1 2024
review from 6.0
I was supposed to get a compact SUV, they gave me a Nissan Rogue that is considered a Compact SUV. They charged $50 for it and have been refusing to reverse this charge due to the confusion about its applicability. The gas level at pickup was almost full, 15/16th perhaps. They recorded it as Full. When I returned the car back, it was FULL. I have asked them to refund the additional gas charge and I'm awaiting their confirmation.Reviewed May 30 2024
review from 2.0
Kayak sold me car insurance for my trip. I told the rep that I bought it, he said he could see the policy attached to the reservation. When I got the bill, $40 was added to the trip fees. When I called Advantage, they said, "we don't accept third party insurance". I will never purchase thru kayak or advantage again.Reviewed May 23 2024
review from 4.0
Quoted $169.00. Showed up and they tried to rip me off for gas, tolls and especially insurance. After going through many hoops to show that I have adequate insurance coverage, I was asked to produce a declaration page. After spending 10 minutes on the phone with my insurance company, the agent just said “Do you have a car loan? Then you’re fine. You have adequate coverage” - It was a very poor experience. There should never be a quoted price and final price that are nearly double. I’ll never rent from them or recommend them.Reviewed May 21 2024
review from 4.0
Travel options to/from the offsite location is HORRIBLE. The shuttle buses run every 20 minutes and is a very small shuttle when it does arrive. Once at the rental location, the lines to speak with a rep is just as bad as the wait for the shuttle buses. This is a big inconvenience and would drive me back to paying the higher rental cost for convenience and speed. On a good note, my customer service rep was amazing! And the vehicle I receive is always nice and clean.Reviewed May 20 2024
review from 2.0
They refused to honor my reservation and claimed they had no cars but could make a special opportunity for me at $175 a day. As it was late at night I had to take their high price offer for one day but got them down $106 a day. We switched to Economy Rent-A-Car the next day at $84 for 4 days. Steer clear of Advantage. They are scammers and liarsReviewed Apr 26 2024
review from 2.0
It was the worst possible experience! The agent, who had no name tag, was very rude and unprofessional. He told me that since I was renting for just one day, I should have gone to Budget or Enterprise. He charged my account twice. He treated my husband and me as if we were trying to steal something. He said that I needed to show proof of residency, so I did, but it had my husband’s name on it. Therefore, I had to add my husband to the reservation, and then he charged me twice the amount that was agreed upon for adding my husband. The entire time, he kept saying, “it would be easier if I canceled your reservation and let you go.” And I left the store without the car!Reviewed Apr 13 2024
review from 4.0
2 day rental at a very low rate ($48). Expected to be taxed like crazy and pressured for upcharges, but this was a whole new level. Website not working or helpful in preparing an easy counter experience. App useless. At the counter, was told my NY/NJ EZ Pass I brought is useless unless I want to be double-charged. And, “FL no longer accepts cash at tolls, so renting the plate pass for $11/day, unlimited tolls, is cheaper than the fines if you end up on a toll road.” I could have navigated around all tolls on the trip, and there are clearly cash lanes at each toll booth. Plus, I pre-purchased Allianz rental insurance directly to avoid their overpriced option, but was told I could not rent the car without purchasing (at least) their liability option ($20/day). He said I was lucky b/c that is MUCH less than the $59/day full coverage. All in, my 2 day $48 car rental ended up at $128!! Still much less than the Big 3 but nearly 3x what I reserved. Finally, I don’t fully blame Advantage: CLEARLY the State of FL and the county are in on the visitor fleecing.Reviewed Apr 11 2024
review from 2.0
I ended up paying 3 times the value advertised in kayak.Reviewed Apr 7 2024
review from 4.0
Long wait for pick up and higher price than on my confirmation.Reviewed Apr 3 2024
review from 10.0
Always amazing experience. Great staff and very fast in and out experience, staff recognize every time I come that I was there before many times. I arrived at 8:40 pm in Orlando and after van ride to rental spot I was in and out in 10 minutesReviewed Apr 3 2024
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