I paid $380 for my one-way ticket from California to Minnesota. The fair did not include online check-in. I received instructions from their app to check in at a kiosk. At the kiosk, the boarding pass would not print until an actual person came to verify that I had a personal item and not a carry-on item, On the plane, the person next to me was drunk and allowed to continue to order alcohol. United is garbage I’d rather fly spirit.
I paid $380 for my one-way ticket from California to Minnesota. The fair did not include online check-in. I received instructions from their app to check in at a kiosk. At the kiosk, the boarding pass would not print until an actual person came to verify that I had a personal item and not a carry-on item, On the plane, the person next to me was drunk and allowed to continue to order alcohol. United is garbage I’d rather fly spirit.
The ride was good but no food ot entertainment hence, it was just over an hour flight.
Due to one crew member not showing up to work, our flight was significantly delayed causing us to miss our connecting flight in Houston to Mississippi causing us to be delayed by more than 6 hours and missing our event all together. Very disappointing. All because ONE crew member called in sick. United did grant us a $15 meal voucher, which was a small but appreciated concession that I wasn’t able to use because I ordered my lunch and paid for it before applying the concession, and the staff said it was too late to use it. Ugh! We also had a TWO delay coming back from Mississippi, but that was on American Airlines and it was due to weather, so not their fault. Anyway, not at all impressed with United’s handling of our flight and the HUGE disappointment of missing our important family event for our 90 year old mother. All that money and all that stress and emotions for nothing. Having to wait the hour to bring an employee from LAX seemed like something that should not have happened. Why don’t you have a local back-up? Santa Ana is not a little airport in a rural area.
It got me where I needed it to; not much more. It had no competition so that was why I chose it.
The male air hostess was rude and didn’t provide good customer service. Didn’t even offer me a drink
The most cramped seating I’ve ever experienced, (including budget airlines) with no food available for purchase on a nearly 6 hour flight.
Flight was absolutely sold out, so that just makes the crews job that much tougher. I will say people (customers) are behaving better over the last year.
The 787 Dreamliner was probably the smoothest aircraft I have ever flown on. Made for a lovely trip
No comfort, local flights chair in use on international flight, food wasn’t nice.
Tired of being nickel and dimed for every little thing, especially carry-on luggage.