Low season | May |
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High season | October |
My luggage got lost and until today there is no solution to the problem. It's still missing
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.
Horrible, flight cancelled and had to come back the next day
Terrible. For clarity - this was the Level flight to Boston. Not Vueling. Would urge customers to avoid this airline. Gate agent was singularly unhelpful. He was argumentative, rude and went out of his way to ensure that every penny was collected for the baggage (which we realized given how early we were for flight we could have saved hundreds of dollars if we checked in on app). No onboard entertainment or WiFi. Half of the front section was empty because the seats did not work! Plane was falling apart.
No complimentary snacks, but I think that’s a standard in the USA. There were loud drunk Germans sitting in front of us.
We were diverted to warsaw and there was zero information. We were just forced to disembark and off we go good luck the reat of the way. We all had to go our ways to find a way home!!!! Horrible horrible and it cost us alot of money to get a hotel and trains 4:30 pm next day.
all fine - did not have food - there was no entertainment
On time was excellent, not serving any water and deliberate seatings apart is deplorable.
expedite passengers through passport control when the airport authorities are processing inefficiently.
The staff were very helpful with getting the wheelchair for me and bringing my carryon down the stairs from the plane.
Be on time and staff on airport could be a bit more nicest
The check-in process is very confusing. The company charges for everything, but tickets are low priced. I probably wouldn't take the airline for a flight over 3 hours. The seats are uncomfortable. There's no net on the seats to hold things like headphones, a folder or anything.
You can only check in maximum 2 hours before your flight. But it’s not written anywhere on your ticket or your boarding pass or in any of your emails. The only sign is at the beginning of a huge snake queue on the barrier which is easily blocked by people. So you queue for half an hour only to be turned back. Plus on the flight we paid for priority which included two carry on bags in addition to our backpacks plus I had a letter from Ryanair for my CPAP machine to be allowed as free carry on as well. As it happened, we only had one carry on and the CPAP and two backpacks and the agent insisted I shove my CPAP under my seat which I refused as it wouldn’t fit without jamming it. They had oversold priority (or didn’t check bags) and there was an enormous fuss about overhead storage. Poorly managed and the inflight ordering service didn’t work. It was awful. I will never fly them again. And before you say it was cheap, it was most certainly not. So Ryanair can kiss my business goodbye.
Good service for a budget trip. No problems at all
Keep track of your departure times and communicate in Airport. I could have spend an hour more in my lounge
2 hours delay, very disappointing, at least they didn’t cancel at all as they do often
I miss my flight due to boarding pass won’t load up
Flight schedule was modified and the final departure time delayed.
Big delay because of the weather but communication not so good. Boarding already late (due to tight schedule on Wizz side). When you get in you are hurried every second even if you still need a few seconds to arrange your bags. Food far away from how it looks in the catalogue and right on row 8 already out of chocolate although you are supposed to receive one for a menu. No replacement was offered.
The border control opens at 4:30 so there is no point in going in early as the wizz email suggests. Our flight utilized a plane with plastic seating which was really uncomfortable.
Check in took very long. All three priority agents left for lunch or something and the line did not move.
Il n’y a pas eu de vol du tout puisque celui à été déplacé à la veille sans aucune information. Aucun remboursement ni service client non plus. Scandale !
A GOOD IDEA IS TO SEND TO ME BOARDING PASS IN ADVANCE SO I DONT HAVE TO FIGHT FOR IT
Attesa lunga nella comunicazione del Gate e dopo l'apertura del Gate
Sempre in ritardo, bagni sporchi e sedili sporchi con le briciole