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Plane was hot in our section of aircraft making it difficult to rest. We informed the staff but adjustments were not made. Seats were terribly uncomfortable- unlike the other long haul flights we have flown on Turkish Airlines. It seems both issues are due to plane being an older Airbus

Unfortunately internet was down and they couldn’t fix it in a time I needed it so urgent to stay in touch with work

Better than other airlines but still not at the top with other airlines that you pay the same price and services and customer service are much more well performed with care and attention to the customer. Still a long way to go. Some of the flight attendants are speaking English like they translate direct from Turkish. They need to improve the customer service for a global travel.

Food could have been hotter. More padding needed in economy seats

Awful seats, poor air circulation. Smelled like poop for 3-5 mins after someone used the bathroom. Child screaming for 13 hours

First was canceled no compensation second day was delayed Worst airline I have ever seen

Boarding on time. Limited food and drinks options . Few Crew was rude and unconcerned. Entertainment system is old and barely any new contents.

Turkish Airline is great! The fact that they provided a hot sandwich for an hour flight is truly amazing. I can't say enough good words but Thank You!

Food was horrible and not suitable the world famous Turkish cuisine and hospitality.

The only thing that I think could be better is the baggage storage, it wasn't exactly ordered, but all in great conditions

Good but entertainment system was not easy and very buggy

Very good flight, only problem is the boarding process where some peoples do not have manners and do not how to fly ( preparing your documents, oversized carry-ons, not understanding or feigning to not understand directives).

The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.

We were delayed so long that I missed the next flight. I should’ve arrived in Catania at 4 o’clock and arrived at 1 AM. The late departure was due to a water leak due to a dirty filter, according to the flight staff, and that seems like something that should’ve been taken care of before the flight. It’s too simple of a mechanical problem to make you miss the whole day.

The seats were extremely uncomfortable. I spent €25 on internet and never gained access to it. A flight attendant told me she would file a complaint/report on my behalf but it put me in a very difficult situation.

I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.

The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.

Be on time. Constant delays, missed connections. No excuses. Weather was not an issue

my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever

I am deeply disappointed with Lufthansa’s treatment of my elderly parents during their recent flight. They were supposed to receive assistance with wheelchair service, but the experience was nothing short of a nightmare. Upon arriving at the airport, my parents were left stranded and confused, with no staff available to guide them. Despite being promised help, they were ignored by the ground staff, who were not only indifferent but also incredibly rude. To make matters worse, some of the employees made racist comments, which is absolutely unacceptable especially for passengers with special needs. We will never fly Lufthansa again and urge others to reconsider if they need assistance. My parents were left to navigate a busy airport on their own, which is both dangerous and stressful for elderly passengers with limited mobility. This level of neglect is inexcusable, especially from an airline that claims to prioritize passenger safety and comfort.