Low season | April |
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High season | December |
Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.
Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.
It was a good flight overall, I just hate it when we get delayed because there is a small amount of layover time in Munich and you have to actually run to the next gate.
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
I paid for extra legroom which was not honored and have spent hours trying to get a refund for without success. I have since come to learn Lufthansa has a habit of reassigning seats and making it impossible to get refunds.
Seats did not have enough legroom. Reclined seat in front meant very little room to move. Tablet for movies was difficult to tap on. Food was excellent. Staff excellent.
my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever
Other than the delay of flight, this crew tried to make the best of bad situation.
My seat was upgraded to premium economy, food was good and cabin crew was nice.
The wi-fi wasn’t working on the flight from Munich to Chicago and I’d already paid for two devices before they notified us not to purchase it. I think that should have been mentioned as we checked in or boarded not once we were already on board during the safety brief. The flight attendant stated that we’d get a voucher, but we didn’t receive anything while on the flight, so I don’t know who’s responsible for issuing a voucher or refund.
Crew had connection details for only 2 other flights and gave less than empathetic guidance.