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SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.

Lufthansa employees they has to work more with the customers and they delayed the flight for two hours every 20 minutes every 20 minutes every 20 minutes every 20 minutes

The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.

Boarding was haphazard after people with small children or walking difficulties

Getting boarding pass for international connected flight was a hassle. Huge libe to get boarding pass after two connected international flight is excessive to put someone on stress. They should provide online checking for all flights

This time it was not good. The plane was not clean. It had a bad smell as if the cabin was not cleaned properly. The small sit pillows were dirty and blankets (even though they were packaged) did mot smell clean. Decaf coffee was disgusting and tasted like instant coffee.

Food was excellent. Staff were very helpful when asked a question and followed up with an answer quickly.

Kayak advertised prices that included luggage. They lied. The airline is fine, Kayak is no longer my source for travel purchases.

Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.

While booking through Lufthansa, when flight is operated by other airlines, you don't necessarily get the quality of Lufthansa. That said, I was passed over on both meals served. While I had my eyes closed or asleep, no attempt was made to serve me or wake me for the service, which is something new. When I took it upon myself to get out of my seat, track down an attendant, and ask for a meal, the attendant would kindly serve me. Of more concern, however, is the lack of selection for the meal. Being diabetic and insulin dependent, I could not eat what was served. The first meal was pasta with a small slaw/salad and a bun. The second meal was a muffin and another pastry. In all, I could only eat the salad, which amounted to next to nothing. Fortunately (for Discover) I had brought food/snacks to carry me through the flight. Otherwise, I might have reached a low blood sugar. With diabetes becoming more prevalent, Discover may consider more eating options to accomodate all passengers.