Friendly staff, always good food , as comfortable as it can be in economy
Friendly staff, always good food , as comfortable as it can be in economy
Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats
We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .
A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .
My luggage was lost and I did not receive any compensation
Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience
Leg room and seat back not a good recline (middle seat)
The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.
They never gave any meal during the flight. We’ve flown for years and then doing this now is ridiculous.
Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me
Did not happen. Cancelled and rebooked on flight to Frankfurt and then to Berlin. Lost luggage at Frankfurt change.
They were late and I missed my flight for Chicago. Terrible experience with Austrian airline this time.
I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.
Upgraded to business class and it was worth every dollar! The connection in Denver was way too tight time wise and going through customs there plus re-visiting security screen again caused me to miss my connecting flight. KAYAK should not allow that tight of connection on international flights.
Other than the delay of flight, this crew tried to make the best of bad situation.
They separated me from my kids We were checked in to fly from Vienna to Frankfurt and Washington DC final destination but separated my wife and kids sent them to Barcelona instead then Washington DC They end up traveling for 26 hours Horrible experience Never Austrian Airlines/Lufthansa again!
I had a good experience With Lufthansa, although on one of our seats, the headrest was broken and kept falling off. The only thing that would make a better experience if the seats in economy were not so small as when one pulls their seat back it leaves you very little room.
Food selection wasnt great, even for flight meals. However staff was e extremely pleasant
Very good- my first flight with Airbus A380/800. Some of the food was not tasty , however. Everything else was excellent- the crew, the comfort, the process.
The crew was amazing! They were attentive and super polite, clearly very well trained in customer service. Very well run flight altogether!