Low season | December |
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High season | October |
Cheapest flight | $874 |
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
United Airlines changed my flight 5 hours before I arrived at the airport. This messed up my entire day that I arrived in Japan.
United ground crew and pilots are friendly. The in-flight staff (flight attendants) are the worst in the world. Multiple trips, always unpleasant, combative, use implicit threats to not allow for a discussion on their decision. Authoritarian. This seems to stem from an internal corporate wide policy as I doubt that United is intentionally searching for people that are not fit for customer facing positions. I will not fly United again. Good luck fixing your business
Crew went above and beyond. I was able to upgrade to United Polaris within 24 hours of my flight departure for 30,000 points. Was totally worth it.
Didn't make it dir to delays - no support from United staff
IT WAS A LONG TIME SINCE THE LAST TIME I TRAVELED. I THOUGHT I WAS TO BE LOST BUT EVERYONE WAS PRETTY NICE WITH ME AND MADE MY EXPERIENCE NICE. THANKS
Comfortable and efficient crew. But did not have my ginger ale
Everything was pretty good except for food. They need to improve on it compared to other airlines.
This was a Lufthansa flight, not United. The CSA at the counter, Ashley, was not only incompetent, but quite rude. Me and two other PAX waited over 7 minutes standing in front of her and another CSA and they ignored us. We joked that we must have accidently taken invisibility pills. She could have at least said "I'll be with you in a moment, I'm currently....". I could go on about how rude she and the other CSAs were (whispering, not communicating with me, blaming the situation on others, etc.). She would not work for me. Then, she gave me literally the worst seat on the plane. the worst. My seat kept getting bumped (rammed twice by the crew with their carts and about every 5 minutes by someone using the bathroom), listening to the bathroom all night, crowded seat, etc.
Nothing beats ANA customer service on my opinion. Maybe because of their Japanese culture (and food). Arigatō
Even though there was space, they made me check out my luggage. It was very annoying. That’s the reason I bring a carry on so that I don’t have to check out my luggage!!!!
Newer Aircraft have more amenities, but the JAL flight crew and ground staff are top tier and provided the best customer experience I've ever had on a flight!
They give you slippers, which I loved. I wish they gave us more treats and snacks for the long flight.
The food was horrible compared to other airlines, there was no space for the overhead bins for carry-on luggage, and the seats were very uncomfortable.
Absolutely the worst experience. We were 5 hours delayed due to mechanical issues and a crew timing out. We were not offered any concession. When I asked for a meal voucher, they gave me $12. You can get a bottle of water for that at the airport. Offensive.
I was fine with everything except for the last breakfast, where I did not have an option. the only availability was what I could not enjoy eating.
Nothing exceptional. No drink of any type, even in first class was provided for the hour and half trip.
Not sure why JAL partnered with American Airlines because their service is no where near similar. Flight attendants were not friendly and didn’t smile. Food was horrible…
Seats in coach aren't padded enough for a 6 hour flight
Our flight was great we left Kona earlier and got into LAX almost an 1hour earlier as well. LAX AA is in repair so to get out and found our bus to get pick up was a bit confusing.
People were very nice and helpful. But the plane is noisy, and crowded. Seats are too small. Plane was too cold too. Air Canada app is very slow. Couldn't upgrade seats to the next section. Also surprised that basic economy seats were actually standby.
People were very nice and helpful. But the plane is noisy, and crowded. Seats are too small. Plane was too cold too.
After i biked my flights, i was informed my flight was rescheduled for later time
It was ok. Last minute change of the gate. Small and non comfortable seats, terrible food, and very unpleasant service from some crew members.
Very good. It was a short flight, but check in, boarding and flight experience were all great.
Not happened yet. Still waiting in the long checking queue at 5:30 am as my flight yesterday was cancelled.
Even though the flight was an hour and a half late ( unforeseen maintenance problems) every was great.
The seats were very cramped and they kept turning on the lights which made it hard to rest.
Squeeze like sardines. ANA has much better leg room. The food on air canada was disgusting. Worse that left over microwave dinner. Like you heated up microwave dinner then saved it overnight, then microwaved it again and added nasty garnish to try to elevate but instead made it as edible as cat food.
My second flight ended up being through United and it was fine. Again, just frustrating that it was so late.