Low season | September |
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High season | December |
Cheapest flight | $229 |
Crew were all excellent. Wheel chair access for my parents was very good, although it took some time. Plane was ok but entertainment system did not work. NO WIFI on plane so could not get other things done while flying or listen to my Apple Music on my iPhone.
Crew were all excellent. Wheel chair access for my parents was very good, although it took some time. Plane was ok but entertainment system did not work. NO WIFI on plane so could not get other things done while flying or listen to my Apple Music on my iPhone.
I like that they served a mail, I’m not sure about the in-flight entertainment. I didn’t really check. staff helped me with my luggage. Smooth boarding smooth takeoff smooth flight
Just a minor inconvinient with weather delay! but not Copa's fault
So many hours of flying without salty food is a shame and the fact that they want to sell it to you seems like a rip-off
Copa definitely offers better service and price than other airlines.
Copa delayed the fight three times. We ended up flying about 24 hours after the original time.
Copa crew is almost never great in terms of service.
The seats had plenty of leg room and the staff were very nice.
landed in panama it was in terminal one. We had to take a bus to terminal two for customs. Then back to terminal one. It was very frustrating. Then, on the way back from panama it was the same situation. We had to go back and forth between terminals to check in and drop our bags and then to board. When we were leaving, we had to wait in line for the boarding area and go through another gate security process. They told the bottles of water and coffee were bought while in line in the airport after we passed the main security. Ridiculous (and expensive). A much better communication system is needed.
Left my bags in origin city on a business class ticket , spent about 2-3 days in the same clothes plus the flight .
COP 7,000 for a cup of mediocre coffee. I thought I was on Spirit Airlines for a minute. Otherwise the flight was fine. Nothing exceptional to report.
please see previous response; it covers the whole travel trajectory.
I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!
Be very careful of the initial low price because Avianca wil bill you for a carryon of $120 or a checked bag for $120. Also, be careful with connections because the customs entry process is slow and the connecting terminal is not close.
My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago
The connection time is too short to pass through customs and once you do clear customs the connecting flight is in another terminal that is not close.
They charged me $120 to check one bag and then charged me another $120 for a carryon. Ridiculous!
Boarding, crew and food. Seats are too small Love Avianca
Horrible. I have been trying to speak to a representative to know why I was over charged but I get redirected to AI Vianca everytime with no results. Is there an agency that oversees airline gouging? I will never fly or recommend Avianca to anyone not that you care.
Almost we lost our connection from Bogota to Aruba 🥴 Because we get out late from the plane of Medellin