Low season | July |
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High season | September |
Cheapest flight | $175 |
Just a minor inconvinient with weather delay! but not Copa's fault
Just a minor inconvinient with weather delay! but not Copa's fault
Copa definitely offers better service and price than other airlines.
Very good, despite we had a delay because of some problems at the airport.
Left my bags in origin city on a business class ticket , spent about 2-3 days in the same clothes plus the flight .
Horrible experience from start to end. Copa costumer service is non existent. They treat you bad. Everybody tells you different information. We didn’t received our luggage in the 1 day stop we did even we they said if was not going to be a problem. They didn’t respect the seats that we had and spread our family leaving in between of two big people who didn’t leave any space for me and crush me from side to side. I’ll never recommend Copa to anybody.
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago
Boarding, crew and food. Seats are too small Love Avianca
Almost we lost our connection from Bogota to Aruba 🥴 Because we get out late from the plane of Medellin
Avíanca now has cero entertainment, food and even water for their travels in economy. We spend all 6 or more hours ignored or we are offered products to buy using only credit card .
They charged for WATER on a SIX hour flight!! never again!
Our flight from BOS - BOG was delayed 10 hours because they were waiting for a Flight attendant to fly from Miami. They lied and said they would give us food and hotel. That was a straight Lie! It never came! We were in the airport for 13 hours with Two babies. We were on the plane 7 more Hours. When we asked to get diapers from our checked luggage, Jorge in Boston told my wife she should have planned better. Meanwhile, the 10 Avianca Employees Sat there and did nothing for 13 hours. Yes, we planned for 10 hours with the wait and the flight, not 20 hours JORGE! If this was an American company we would have got a refund! But they are not up to American standards. The kicker is they apparently needed the 3rd stewardess to serve the food. Guess what? It was 4AM when they tried to serve the FOOD! Everybody was asleep by then! Ridiculous! Never Again!
Fly was cancel on the las minute wiht out tell me
Definitely my worst experience. We booked a flight JFK - Cartagena with a layover at Bogota. My partner and I were on time for the boarding at 10:55pm. We were about to enter in the plane, literally, when one of the officer from the airline Avianca, took the passport of my partner to apparently « looked at his luggage reservation ». It made no sense, first the luggage was under my name, and then we went through all the controls at the airport. The person went back to the gate inside the airport, I followed my partner. The employees from the airline were rude and disrespectful. They were not explaining us what’s was going on. After 5 minutes of silence treatment. They told us that my partner was intoxicated (it was absolutely not true, they never conducted tests btw) and he couldn’t board in the plane and he will take the next one. They didn’t late us coordinated the trip, and not even let us say goodbye to each other. I was forced to take the plane to bogota and my partner to stay in NYC. It was traumatic. My partner had to wait 6h in the airport (night time) and he had to pay an additional ticket even tho the employees mentioned he was going to take the next flight. We are going to file a complain. It’s unbelievable. First and last time I will ever use this airline. I do not recommend.
More than 3 hours of delay and not even a snack was given.
GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.