Low season | January |
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High season | December |
Cheapest flight | $120 |
The flight attendances were very helpful and friendly ! Dinner and breakfast were great . The seat was not too comfortable though .
The flight attendances were very helpful and friendly ! Dinner and breakfast were great . The seat was not too comfortable though .
The air New Zealand employees who assisted us with wheelchair aid on Auckland made our transfer from flight to the next seamless. Also were amazing in helping with our luggage and customs in Brisbane.
New Zealand crew were attentive. We were not informed that we needed transit document to pass through New Zealand. A checkin employee helped with this for which we were thankful.
Overall good. We had to transfer to Bradly terminal. We had requested wheelchair assistance. The bus that picked us up had to wait for other passengers. The wait was long. Then, at the Bradly terminal we had to wait an extended period of time for the wheel chair assistance. These delays caused tension at checked in and resulted in arriving at the gate as passengers were boarding.
Gate agent was fantastic in Auckland. They wanted to charge me for my two bags even though I was gold member with United in Tonga. So I had to pay for an upgrade. The meals on both flights had no vegetarian option. The only one item the salad was not tasty at all. Good thing I had brought my own snacks. The bread was white roll which is so not healthy. I think New Zealand air can definitely improve their food offering.
Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.
Short flight so no entertainment, turbulence so no food service - overall flight as expected
All was good, the only thing was it didn't run on time.
Great meal. Best seats ever! They need to teach other airlines how to do that.
The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
Terrible. 6 hour delay with no explanations and only 15 dollars in food credits. A disaster. I'll just leave it at that.
We lucked out. The passenger who was supposed to be in our row changed her seat, so my husband and I had 3 seats for the 2 of us. We were able to stretch out a little which made the trip much more tolerable.
Much better than I expected for such a long flight.
We paid for business class seats for the comfort that comes with that but couldn’t use the bathroom as it was full all the time.
Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
Don't irreparably damage my luggage, don't stand around talking in the kitchen area of the plane when a passenger is waiting to speak to you, don't run out of a meal selection so have me end up eating bread for dinner. Lastly, regarding the code-share flight from DFW to JFK....STOP PARTNERING WITH AMERICAN AIRLINES - THEY ARE THE WORST AIRLINE IN THE WORLD! The delay, followed by another delay, followed by disorganized boarding, followed by stale snacks fit for a rodent, followed by a pilot who literally slammed the plane onto the runway when landing causing quite some concern among the passengers.
Better than expected, normally I don't use this airline because they are too expensive for me, but if you can afford it, good on you, you won't regret it. Regards.
Plane a little late departing, but not an issue. The pilots humour when he said “I will try to make up some time…. I know a few short cuts to Adelaide” made the passengers chuckle. This is what makes Qantas “Australian”.
Food was great. Customer Service not so much! Flight Delays.
The flight was delayed by 45 minutes, but boarding, actual flight, and crew were great. However, there was Zero free food and only water, tea, or coffee to drink. Everything else was for sale. No onboard entertainment but it was a short flight.
Boarding was smooth after a 25 min delay. Notification of delay could be more efficient and change in boarding gate was not notified on the flights board or app.
Excellent. Shelley was very attentive and caring regarding my sister who required pre approved oxygen during the flight. Shelley checked up on her regularly throughout the flight and made her feel more relaxed and comfortable.
Got bumped from our flight and put up in a mediocre hotel in Doha. No explanation, replacement flight had one of the worst seats. Staff not great.
Great flight - on time, lovely staff. I’ll always have the same complaint and essentially it’s the limited food options for people who are celiac. But that’s all airlines !
The level of incompetence of this airline is truly astounding.
For a red eye flight it is pretty uncomfortable. They provide nothing in the way of pillows, etc.
2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.
Virgin Australia passed this flight onto Alliance, so my rating and comments are based on my experience with crew, aircraft and available options. Alliance only offers drinks which consisted of tea, coffee and water, free of charge. There was no on board entertainment. The aircraft seating although narrow accommodated my 6 foot 2 body with little discomfort.
When the flight is full out would be good to allow the use of the front toilet as well as the rear. Otherwise it was an uneventful flight.
Flight was as expected - we got what we paid for which was a base fare
Hardly we had overweight and we were asked to pay $75. We were checked by a female and weight was alright
I like that fare is cheap but because there's no amenities whatsoever. You get what you paid for.
There's a reason why fare is cheap, no amenities.
It is what it is - nothing more, nothing less. No entertainment onboard but one kinda knows that when buying a ticket on a no frills airline. I choose Jetstar only because of price.
Entertainment wasn’t working! It didnt work on our flight from Darwin to Bali either. They were newish planes, so it was disappointing.
The flight was over an hour late due to staff shortages and due to it being the last evening flight, I got back to Sydney very late
This was the most horrific experience we have ever had. I would advise people to steer clear of this airline at all costs.
a constant reminder that you need to work harder so you can avoid this airline
For some reason the cabin was kept very cold. Unlike my flight over which i would say was excellent this was a long, cold flight home.