Low season | August |
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High season | November |
No explanation of why there was no snack and drink service (unless requested) when there was service in the other direction.
No explanation of why there was no snack and drink service (unless requested) when there was service in the other direction.
Airlines changed our originally booked flights. Our luggage was completely damaged.
Excellent accommodating crew at gate and on board. Baggage claim and gate checking were flawless.
Dallas Hub. American taking ownership for their screwups instead of blaming their contractors and customers, trading their people, their call in service, reservation agents and their ticketing process. Make sure wheelchairs are available especially when the request is in their record.
Seats are extremely narrow and almost don’t recline. No room for knees even for avg size adult. Overall, very cramped. Very noisy aircraft compared to A380.
Our 8:45 am flight kept getting delayed. Boarded after a 2 hour delay only to be taken off the plane again. At 12:30 pm, we are told there was a new plane and we had to change terminals. Flight was delayed again to 1:50 pm. Eventually boarded again only to be on the plane for over an hour. Flight finally took off at 3:30 pm. 7 hours after original scheduled time. To top it off, couldn’t even get coffee on the plane due to turbulence.
Excellent. Attendants served preflight drinks and were courteous and nice.
My flights had excessive delays, alleged mechanical problems, and overall terrible customer service
The flight from Venice to Chicago was flawless. The flight crew was outstanding
What an idiot at the boarding gate. Even flying First she was mean and unpleasant.
the seats are the hardest I've ever felt; narrower and less leg space and I am small. I could have bid on a comfier seat but the price would have ended up closer to an economy plus seat on a more reliable airline. Only used this airline because of the timing and non-stop. I was afraid from the get-go I wouldn't get there. Apparently, I was lucky
Paid extra for a “comfy seat” which was anything but!
4 hours delayed. once we got boarded anotger hour and a half delayed
Check in was made easy with the ladies at the luggage. they were fast and so kind. You should pay them more.
Paid 16 dollars for "streaming" grade WiFi. It cut out 10 minutes after paying for it and wasn't even fast enough to stream 480p video when it was working.
Ridiculous that the plane was so late (3+ hours) and blaming weather even though other flights were coming and going. Also gate agent pulled me aside to measure my personal item. My personal item disassembled and fit in the slot. I was told that was unacceptable and I had to throw away the wheels of my pet carrier even though they fit in the slot. Per the gate agent, it had to be 1 piece. That's the spirit of Spirit- screw the customer to try and milk more money out of them.
The flight was minimally delayed and after landing we needed to wait an hour, hungry, thirsty, and with other customers improper behavior. Flight was good and quick, boarding was delayed but quick. Thanks
Nothing to like about Spirit Airlines when you get to your layover up to for hours late.
Crew was excellent. Flight was overbooked No seat assignment until the last moment.
The non stop flight and able to go into Atlantic City airport. They could lower the prices. It starts out low but then if you want to bring luggage and pick your seat the price goes up quite a bit.