Low season | July |
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High season | January |
Did not live up to expectations - lounge benefits of Delta Amex Reerve card not honored for my wife.
Did not live up to expectations - lounge benefits of Delta Amex Reerve card not honored for my wife.
The crew was very polite as I have a few handicaps and everything was made pleasant. Check-in was easy as I was brought on board by the wheelchair assistant. One flight attendant did make sure my personal item was carefully stored under the seat in front of me. I was made to feel welcome as a customer as I made my first trip with a few disabilities. Entertainment and wifi worked quite well. The only food service were snacks and drinks. Those were okay. Overall it was a very smooth flight and encouraged me to use Delta again.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
Staff was absolutely fantastic. There is no WiFi capabilities on this plane, the food isn’t even fit for a dog and the check in process both ways was difficult
I specifically picked out right side aisle seats because my left knee sometimes needs to be stretched. But my experience this trip was that the seats were shuffled and I lost those assigned seats, resulting in me having to sit in a much less desirable position for my comfort.
Delta flight was great from the check in all the way to arrival. However, I had a very bad experience. I requested a wheelchair and the wheelchair employee that went to pick me up from the plane in Boston to bring me to the baggage claims told me I have to pay him. I was under the impression that it was a free service and I usually give tips but the person forced me to pay and since I said no because I was upset with his demand when my daughter walked in to pick me up he demanded payment from my daughter who paid him thinking maybe now it is a charged service.
Did not get a vegetarian option in 1st class and the video was not working.
We requested wheelchair assistance at ATL. This request was booked in advance of travel, we have requested this service before. We have had issues with accommodations for accessibility in the past, but this was beyond not having a chair on the ramp. We arrived in ATL international gates and had to search for a wheelchair for 40 mins. There were no delta or airport employees available to help. No service phones, nothing. With the help of another passenger I was able to get my elderly mother from the plane to the gate seating bench. She was able to wait there while I searched for a wheel chair.
On my way home I had a layover. The flight from ATL to CLT was amended 5x while I was waiting. I could have driven home sooner. Overall from Dallas, Tx to Charlotte, NC I started my trip at 4:30pm, I didn’t get home until past midnight. I know things happen, but 5x to make me run back and forth in an airport from different terminals is excessive.
Had a broken tray in business class. Crew just shrugged it off.
Turkish Airlines apparently no longer gives you 2 checked bags allowance on international flights, so that pleasure cost me $165 for my second suitcase at the airport. On top of that, they damaged that very suitcase, which happens to be a designer one and part of a set - ripped one of the four wheels right off.
Seemed like a cramped A321 config. Roasting hot cabin most of the flight. Wifi did not work. Lots of first time fliers, I think, who didn't know how to follow a seat assignment.
The flight attendants were very attentive and recognized that I had a very short layover for my connecting flight. The head flight attendant went out of his way to find out my connecting gate and ensure that I expedited the aircraft quickly.
Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).
Stale, bad and limited food, drink options. Entertainment system was broken, old and had barely any latest contents.
Entertainment monitors did not work in the seats & it was so hot in the cabin. One of the most uncomfortable flights I've ever taken.
Lost long time boarding because of a system anticipation done and they took to long to rectify when travel avant told them .
Amazing, great airlines to go in business class. Hospitality is amazing. Food is great and lounge in Istanbul is at another level.
boarding from the lagos airport is always very chaotic. The seats on the place are not comfortable (old planes are always used on this route) and the screen chargers for my phone are both not working (both seats).
My experience with Turkish Airlines was highly unsatisfactory. I was prevented from boarding my flight from Istanbul to Miami because they closed the gate 30 minutes before departure, despite my timely arrival. This inflexible rule forced me to book an alternative flight to Atlanta for $1,342.92, as there were no available flights to Miami. Upon reaching Atlanta, I had to book another flight with Southwest Airlines for $270.98 since there were no connections to Miami. Altogether, I spent $1,613.90 on additional flights. Consequently, my total travel time extended to 35.5 hours. The overbooked flight and the enforcement of such unreasonable rules enabled Turkish Airlines to exclude passengers without providing compensation, thereby compelling them to buy new tickets to reach their destinations. This practice is unacceptable, and I intend to report it to the Better Business Bureau and the relevant regulatory authorities.
United Airlines changed my flight 5 hours before I arrived at the airport. This messed up my entire day that I arrived in Japan.
They changed my flight 5 hours before it took off and changed my connecting airport messing up my entire 1st day in Japan.
They had three choices for snacks - but you could only have one - and they ran out of the dark chocolate before they made it all the way down the aisle... Packed flight - limited service.
The flight attendant was very kind and offered my son a snack for free.
The staff was very friendly. The seats seemed quite small. Overall the flight was pleasant.
Crew went above and beyond. I was able to upgrade to United Polaris within 24 hours of my flight departure for 30,000 points. Was totally worth it.
Some sort of compensation for missing work because of a cancelled flight that was United’s fault
My flight was delayed for a whole day, so I lost a day of my vacation.
Clean and plenty of room for handbaggage. Leg room was cramped compared with the 777 from Frankfurt.
Comfortable and efficient crew. But did not have my ginger ale
3hour delay In the last 3 months i had 3 flights and 2 of these had a more than 2:40 hrs delayed
Terrible service three hour flight and they gave us a cookie… no TVs or screens you gotta watch from your personal device. The little flaps that hold your phone and stuff for storage or broken terrible experience
Free WiFi and movies were not free - everything required signing up for future billing. Boston bound crew were very courteous and gracious.
Newer Aircraft have more amenities, but the JAL flight crew and ground staff are top tier and provided the best customer experience I've ever had on a flight!
This was actually a flight on British air as a code share
They give you slippers, which I loved. I wish they gave us more treats and snacks for the long flight.
Excellent. Attendants served preflight drinks and were courteous and nice.
The flight was almost 2 hours late. When it landed in Philadelphia we waiting on board for almost 1 hour to be assigned a gate. Then, while 50 feet away from the gate the pilot couldn’t park the plane, because the staff that was supposed to guide him in was not available. Once we deplaned, we waited 1.5 hours for our luggage to come out. Simply disgraceful, American Airlines.
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
It was delay after delay. Kept changing gates too. Not a good experience.