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It was a 48 min flt......so no real comments can. E made
It was a 48 min flt......so no real comments can. E made
Hawaiian Airlines is one of the best. The flight attendant are attentive to your needs courteous and very polite. The entertainment on the flight is also very good with numerous choices and TV movies. I would definitely recommend Hawaiian airlines.
Enjoyed the warm hot pocket and frequent checks for more water during the flight. Wish there were more in-flight entertainment options.
The attendant was rude. The headphone port didn't work well. The entertainment screen didn't work, only half the screen was responding. Seats were very uncomfortable and I could feel the knees of the person behind me in my lower back.
We had to change planes twice and was shown complete. Disregard when showing our natural frustrations with staff… Makes me very reluctant to fly on Hawaiian Airlines ever again.
Hawaiian Airlines the Lounge was too crowded, and there was a long line. In the end, there was no time left, and i had to board the plane.
The partner Jet Blue in DCA connected me to BOS. They charged me $140 for one bag, despite the fact I’m Pualani Platinum, and bought the ticket on one reservation through HAL with my Bank of Hawaii HAL credit card, and the ticket was first class, full revenue ticket. To make matters worse, Jet Blue didn't process my luggage through in BOS, missing the connection and I arrived in HNL with no baggage. When I spoke to to HAL staff, they said nothing they could do with any of this, I was on my own to figure out.
The Hawaiian airlines checkin desk was too small for the number of checkins. The seat on the plane was right next to the jet engine and it was very loud. It was probably 90 decibels or more loud. They should offer protective ear muffs for those seats. Seriosly. It was LOUD. The boarding of passengers should begin with those at the back of the aircraft, not the front of the aircraft to avoid having to wade through people who are still putting their stuff in the overhead bins on the way back to the back of the plane.
- Zero leg room. - No way to enjoy the VERY limited entertainment due to the lack of headphones / outlets - No Wifi - No charging outlet - No complimentary light snacks like pretzels - No masks to handout when the flight is full of sick - people (me and my son got sick upon our return) smh
Transferring from International to Domestic/Mainland was a PITA; Hawaiian could not handle the rebooking of bags quickly after customs, etc. Eventually took it over to Terminal One where they were able to do it quickly. The "snack" or whatever on the flight was - Pepperoni Bagel - and for anyone who doesn't eat Pepperoni, tough luck. I guess they consider it too difficult to have Plain Bagel for anyone else. We don't count; they don't want our business. Then I got to SJC and found they had smashed one corner of my (brand new) suitcase such that it wouldn't roll because that corner collapses inward. They explain to me was SOL, as "they can do anything to the outside and they're not responsible". So if you fly Hawaiian Air, expect to have to replace luggage routinely. They don't want my business, they won't get my business.