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Excellent and way much better than the last two flights I made with Swiss and with BA. It is amazing how much difference a well trained and polite team can make. Hats off Volotea !

Erreur sur les cartes d'embarquement Pour 2 passagers Impossible de s'enregistrer pour 1 passager

Peccato che di inverno non ci sono dirett nantes Catania. Volotea è molto affidabile

Du retard(2j) et inconfort des fauteuils que je n’ai pas apprécié. Par contre , les hôtesses sont accueillantes

A technical delay caused us to miss our connecting flight which resulted in an additional nights stay which cost us $225 as well as $800 to get on another flight. Absolute BS. I’ll never fly them again

3h10 de retraso, espera para embarcar en el hall después de enseñar billetes y fuera delante del avion

Use less plastic. Use biofuels. Use solar panels and electric vehicles.

We had pay 50 euros taxe bagage to aéroport and we have already pay with kayak option bagage cabine It is not normal Bad service of kayak

The connection required us to travel from terminal A to terminal E with very little time in between flights. While waiting in line, we were called to the service desk to provide our passports. We provided our passports at time of check in, assuming that American Airlines doesn’t communicate well with Iberia, this was a headache.

Almost great...Need more signs around the airport, especially in Italy Marco Polo.

HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.

Boarding was messy, without adequate priority assignments. Information at boarding was poor. One of the agents to whom I asked why group 2 was boarding after groups 3, 4 and 1 (in that order) replied: Orders of the captain. If you want to know the reason, ask him”. That was a ridiculous response.

1. The flight was late and I did jot get the seat I paid for. I paid for extra leg room and a window seat. I got a middle seat without extra leg room. 2. The customer service representative was not helpful. Explanation: many passengers arrived to the service desk in Madrid near baggage claim to rebook our flights. (We all missed our connecting flight due to delays in JFK). Upon arrival, ghere was one service agent and one line-business. After about 25-30 minutes the agent left and we could see her making a phone call. After about 5 more minutes, 2 other agents arrived. During our wait, another line formed for main cabin customers. We were told to go to the other line, even after waiting around 30-40 minutes. This would have been disastrous for ghose of us who had been waiting for so long. The agents need more training.

One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!

I am very happy always when I fly with Iberia.

A bit noisy. The seat was suboptimal and there was too much noise in the service area. Some if the crew members were less than nice; others were great.

Both flights had no inflight wifi. The layover that i eria setup made it so i had to sprint through madrid airport at full speed even though the plane was on time. Never again. The flight there none of the screens worked.

Boarding passes should be checked upon boarding to avoid a situation we got into, delays due to wrong boarding