Better than other airlines but still not at the top with other airlines that you pay the same price and services and customer service are much more well performed with care and attention to the customer. Still a long way to go. Some of the flight attendants are speaking English like they translate direct from Turkish. They need to improve the customer service for a global travel.
Better than other airlines but still not at the top with other airlines that you pay the same price and services and customer service are much more well performed with care and attention to the customer. Still a long way to go. Some of the flight attendants are speaking English like they translate direct from Turkish. They need to improve the customer service for a global travel.
Turkish airlines always is an excellent airline, bottle water, comfort kits were provided. Decent food on board, friendly staffs.
Very good, it took a little too long for the food to come out on a service that left after midnight but everything was great.
Lost long time boarding because of a system anticipation done and they took to long to rectify when travel avant told them .
Amazing, great airlines to go in business class. Hospitality is amazing. Food is great and lounge in Istanbul is at another level.
Food was horrible and not suitable the world famous Turkish cuisine and hospitality.
United failed me in cancelling flight to Chicago. Then put me on American Airlines standby to Miami for onward connection to RMO via IST. Standby failed. They looked me for Sunday morning 24 hours late at this point). Made it to Miami but Turkish airlines cancelled my seats and demanded $1360 to rebook the flights for the following day ! I went to United, spent two hours negotiating with Mr Ruis ? Who said he could do anything for me as he could fix problems that United caused in Miami. He suggested I call the 800 number. When I managed to.get through on my 6th call, I was on hold 2 hours and 30 minutes waiting for an agent when the call was cut off by United phone system. I went back to American. At last a lady , who had zero responsibility in this fiasco, helped me to find a replacement flight that night with Polish airlines to RMO through Warsaw at a cost of $968 including bag charge. I booked it with only a few hours to spare. The lady at American helped to recover and redirect my checked suitcase that had arrived in Miami a day earlier United customer service were awful. United partner Turkish airlines were horrendous and took zero responsibility. I ended up being late to my appointment overseas by 45 hours with zero compensation, no food vouchers, no replacement flights until I found one and paid for it myself. I reporting the entire fiasco to the secretary of state for Tennessee for law violations and refusal to remedy and compensate. I now need help to extend the trip by two days but United are not responding to communications
Horrible customer service , employees are rude , angry and can’t speak any language other than Turkish well,
Terrible seats are very uncomfortable and narrow. Really hard time eating and painful buttons.. crew was very rud not allow anyone to stand not even to go to the toilets
Good experience with Turkish Airlines. We will be back with Turkish in the future and look forward to upgraded business class on the 777 beginning in 2025 and on the Airbus 350 now.