Low season | February |
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High season | September |
Aeromexico crew made me check my hand luggage in the door of the plane. As soon as I reach Mexico City, I notice that my luggage was opened and 8 games of Nintendo Switch were stolen (700 dllrs value aprox) (the console was there) but the games were stolen. I am very dissapointed of Aeromexico and all the crew. Instead of being a good trip, It was a sad trip
Aeromexico crew made me check my hand luggage in the door of the plane. As soon as I reach Mexico City, I notice that my luggage was opened and 8 games of Nintendo Switch were stolen (700 dllrs value aprox) (the console was there) but the games were stolen. I am very dissapointed of Aeromexico and all the crew. Instead of being a good trip, It was a sad trip
Ok. But we arrived to a remote terminal which meant that a bus had to take us to the terminal building
Old aircraft the audio of the entertainment dosent work Dirty seats
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Atraso de dos horas y media con vuelos sobre vendidos
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
Business class was economy with a table in the middle seat. That is worse than economy. No food and no entertainment. Very poor representation.
Newer plane with large seats. No meal, but snacks were plentiful. Inflight entertainment was good but movies were dated.
Airplane was cold. Flight attendants were rude. Phone charger did not work. No food available.
The foot ottoman cushion was missing on my business class seat.. the hydraulics is on its last leg & seat cushions do not have support or paddling. Heavily dented by butts
3 hours late. Second consecutive time this month that a flight from DFW was delayed 3+ hours.
I had a first class lie flat seat which broke within 20 minutes of takeoff. I had to sit at an uncomfortable position for 9 hours, and the crew was terribly inconsiderate. I ate in the aisle, didn't have any entertainment due to none of the electricity working on my chair.
Our flight was canceled and we were stranded in another state for 3 days and were not allowed to get our bags.
Seats are extremely narrow and almost don’t recline. No room for knees even for avg size adult. Overall, very cramped. Very noisy aircraft compared to A380.
My flight was delayed four hours without explanation. Gate crew seem to avoid interactions with passengers and we’re not in attendance until flight finally boarded
On an overnight flight people behind me kept lively and loud conversation, which meant I couldn’t sleep. Food was really lousy, im sorry to say.
When you pay for Premium Economy and you’re promised amenities for the extra money, you expect them to work. They didn’t. USB connector wouldn’t charge continuously. 120v outlet wouldn’t hold anything you plugged into it. The adapter would just fall out. The noise canceling headphones stopped noise cancelling in the first 15 minutes for EVERYONE. No one on the plane knew how to fix it so I couldn’t listen to any movies. I just put in my AirPods and went to sleep. Very unhappy with the crappy Panasonic entertainment system. I won’t buy premium again.
It is the worst service I have ever found in Business Class in 39 years of traveling. The guy in the area was not qualified to work as a flight attendant. Dress, attitude and delivery was inadequate.
When having a connection at Madrid, it’s extremely confusing. You must travel from your arrival gate, all the way down stairs to a security check point, go up stairs, then downstairs to another security check. Then make your way to your gate. All the while traveling through a “mall” inside the airport which makes it difficult. 10/10 don’t recommend connecting flights through Madrid.
Alaska located my mother, aware that she had mobility issues and they seated her closer to the door. She and I were seated together so I felt more secure to be able to assist her. The desk attendant reviewed what steps to take when boarding. Allowed us to board first, we loved that. I was allowed time to help her board slowly, seat her, put all her things in their place before the crowds came through. These small details made me want to travel Alaska more when possible.
N/A - missed the flight because of the delay in flight to Madrid
Seats are too tight. Small space for long flights very inconvenient.
The flight was delayed over 3 hours and at the gate, we waited for an hour to start boarding. The gate lack of communication with the passengers was atrocious and when asked they even said they didn't work there and were just standing in for someone else so they couldn't give us an information about the flight status. The crew did not offer blankets, pillows nor headphones.
British Airways changed flight times after booking, allowing very little time between connections. We had to rush to barely make the next flight. They also ran out of certain vegetarian options during our 10-hour flight. Crew was fine, but overall a very unpleasant experience.
I had assist travel booked in Denver to Manchester, but not listed in HeathRow, my daughter use a spare wheel chair herself for me , when going thro to board at Heathrow there was no help travel down for the ramp until a member of assistance stepped forward and insisted he would take me down the very steep ramp, seems he was the only person concerned with my safety.
Booked Economy Premium the 3 seats with my daughters and I, the seats should have been able to tilt back but it only one worked. the crew said they would report it but didnt seem both about our comfort on the return journey.#
Room between seats unacceptable. If person front of you dropped down there seat even a little you could not be even a little comfortable. No sleep on flight
I am very happy always when I fly with Iberia.
There is more space in this economy seat. It felt like a better layout, not so cramped.
Amazing! The food was great! Best airline meal ever. The crew was so nice and pleasant.
The connection between my income flight and the outgoing flight was slightly late and they would not hold the next flight for 7 minutes. The next flight was 4 hours later and we were issued a stand by ticket. So we had to wait to find out if we would even be on that flight. After boarding that flight was delayed for 40 minutes because there wasn’t a ground crew to load the luggage. The airline is not living up to it reputation.
The staff was not at pleasant as those on the first leg of our trip.
Paid for aisle seat and got a middle seat in back. One of the more uncomfortable flights I have been on. Impossible to get a refund.
Flight was delayed for no reason and I missed my connection. This added another day of travel and I missed an event I was traveling home for.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
My flight was cancelled night before departure. It got rescheduled for two days later. As a result, I occurred additional lounging expenses, rent a car expenses, food, missed day of work and the worst part my son missed first day of new school.
Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.
Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
If I have to decide again definitely I will pick another Airline…..British Airways NO MORE.
After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
Lost luggage l try contact the airline no answer FILE REFERENCE# CHQBA10196/14 SEP24/ 1043 YEE JAMES FLIGHT/DATE - BA202/13SEP/BA666/14SEP NUMBER OF BAG - 1 TICKET NUMBER- BA219096982 COLOR/ TYPE - BLACK DUFFEL/ SPORT BAG TAG NUMBER - BA401690/
Berlin airport one of the most inefficient we have ever encountered. We are in our 70’s and we were on our feet 1.5 hours and traveled 4800 steps )2 miles) just to get to our remote gate and security detours.thank god we were there 3 hours before our flight
It was a pathetic experience. Booked Hindu vegetarian meal and they served chicken. Inspite of telling them repeated times, the issue was not resolved.
Disaster out of City Airport with our flight cancelled and very little help.
These 777 planes really shouldn’t have 3-4-3 seats in economy. Very little leg room and the aisles were tiny. It was very uncomfortable for a 7 hour flight. (These same planes used to be 3-3-3 for seats until 2018).
American Airlines is the worst airline to fly. you can’t get on an earlier flight if you don’t have ‘status’, they cancel their flights with no warning, and they lie about why their flights are delayed so they don’t have to pay for meals or hotels. They lost me as a customer after this trip. I’ll be flying Delta or Untied from now on.