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Flights were on time, boarding was straight forward. Very good attentive staf

Delays on both journeys - only found out before geting to the airport as had created trip within Kayak.

Late again to leave and late to arrive. Seats are too hard.

Despite delay due to weather ,flight was a pleasure and in particular the staff who worked their tails off because of the delay

Jet2 fab as always. Despite the shambolic airport process to get us to the plane (nothing to do with Jet2) and the time that set us back, all the crew were superb in getting us on our way once boarded.

Everything from check in to the flight was great. Helpful staff. Immaculate planes. There is nothing I would change

Staff were excellent but space wasn’t the best, seats were cramped and windows had no blinds.

There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient

They are organised and customer service is so good from arriving at the airport until finally landing at your destination. The experience is a million times better than travel with Ryanair.

All was good but they should bring back seat pockets. It’s difficult trying to travel with small children and keep having to get stuff out of flight bag and then have nowhere to put it!

We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?

I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.

Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa

Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew

I was charged at the gate for bags I had already paid for. There was no other option. I am trying diligently thought easyJet website but making no progress HELP!

Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off

All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.

The on board air steward really made the journey. He was very entertaining

I was disappointed there was a 40 minute delay to flight

They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..

We were diverted to warsaw and there was zero information. We were just forced to disembark and off we go good luck the reat of the way. We all had to go our ways to find a way home!!!! Horrible horrible and it cost us alot of money to get a hotel and trains 4:30 pm next day.

Long delay was made worse by lack of information and long time in queue waiting for the plane to arrive

Blood contaminated tissue was stuffed to the back of the seat in front of us.

Great flight, departed only 10 mins behind schedule off the aircraft and through security in less than 15 minutes. Love flying from Cardiff so easy a quick from entrance to duty free in less than 10 minutes 😀

Be on time and staff on airport could be a bit more nicest

My flight was delayed 1 hour. My Mood was not great

Lord knows why they had us start boarding when the plane wasn't even there, staff weren't welcoming and the couple next to me travelling with a young child had a nightmare with the baby changing facilities.

This time round it was very good, flight delayed by 30mins but capitan put his toe to the floor and made some time up!!

Boarding at Birmingham was appalling, made to stand in a corridor which claims to be a gate for an hour, despite knowing full well the flight was delayed….. the crew were fantastic and you have to feel sorry for them dealing with the delay caused three fold, inbound delay, damage to front baggage hold door and finally a further ATC delay. On board experience was good and crew friendly and helpful.

Good service for a budget trip. No problems at all