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Worst: long walk to baggage claim Best: left on time

Got in on time. Food was the worst ever. Comfort was terrible. Check in was incredibly bad.

The flight schedules are better than some airlines. Their website is terrible, it doesn’t store any information so every time you fly you have to re-enter the data. The flight was late taking off but we still got to our destination on time.

Flight delayed by >1 hour. Long boarding involving riding a shuttle to the plane.

When I tried to enter my identity details, your app told me information was missing but did not highlight the missing data. This was frustrating. Also, there was an unexplained delay of about 2 hours in taking off. This was also frustrating. Otherwise the experience was good.

The flight was delayed without any type of notice. After passing through the gate, people were lined up at the passages boarding bridge standing for about half hour with no clue when they can board after ‘boarding’. No explanation or indication of the new departure time. All you can do is standing up and waiting.

First, I was moved from my scheduled flight at 10:45 to 6:30. Bad form as I had a scheduled lesson in the morning that I couldn't get a refund for. Second, we were bused out to the plane and bused back to the terminal and sat and sat all with NO explanation until the end of the long wait. Third, once we boarded the plane, we again sat for at least an hour WITH NO EXPLANATORY ANNOUNCEMENT. Plane left and arrived 2 hours late. I missed a train connection adding hours to my trip home. Lastly, it's time the airport is upgraded or TAP gets priority for walk-on gates. As a 74 year old, carrying my carry on luggage up and down stairs between the terminal and the plane is a pain. Might be the last time I fly TAP.

Cancelled flight TP225 from LIS to MIA till next day

Flight delays. Mad rush with no help from staff. Staff for TAP is elusive like the Tasmanian devil... you hear about it but never seen it. Seats were the only thing that was ok as its lie flat, but trying to sleep was like being at a concert as the crew were chit chatting non stop while you are trying to sleep. Food was seriously better in Premium EY on other airlines like Singapore Airlines, Lufthansa, United. We traveled Business Class on TAP. Crew were friendly enough but not very present at lull period of flight.

Crew woke me up to see if I wanted food - NEVER want food on a 12 hour flight more than I want to sleep. Sleep was not easy, as a child screamed and threw fits 70%of the flight. That same child kicked my seat most of the flight. BUT, despite the child and a poor boarding effort, the rest was solid. The crew worked hard otherwise - just don’t wake me up IF I actually get to sleep.

Transavia scams you with baggage charges. I bought an extra bag to carry with me in the plane (27 EUR) via their website. When I came to the counter they told me the bag was not acceptable, even though I have taken this without problems in several other airlines. So they forced me to pay 65 EUR at the last minute to check-in my bag and let me board. When I asked for the money I had originally paid on their website(the 27 EUR), the personnel at the counter just told me it was not going to be returned because this was not the airline's fault. This is flat out stealing.

Transavia charged us extra for a bag we had already paid for. The lady at the boarding counter literal answer was "that is not our problem". They make their measurement requirements non standard to suck money out of you in these ways.

Horrible service, never flying with this airline again. They have 0 respect for the people flying and don’t respect their own rules.

4h delay, lost luggage, no info whatsoever about anything that was going on. Lost connection bus to final destination. 2 babies beside me screaming the whole time with their mother being absolutely unapologetic. Worst experience ever

My experience is very bad. The flight was canceled 2 hours before departure. I lost my hotel reservation and can't get it back.

Boarding was slow and cabin crew was even slowing down the process.

There’s no point in paying for priority if we all just end up in the same queue at the same place

The flight was delayed one hour. Soon after, I got an email saying that the flight was moved for the next day at midnight, changing my entire plans at the destination. I went to the gate to see what was going on and they were actually boarding and in their last call! It was very confusing and stressful because I nearly miss the flight for the miscommunication.

Schiphol airport needs to get their stuff together. I had to wait one hour at the passport control for EU national ID members, not the international one that they were waiting for 4 hours, and the baggage claim had an other hour on top of delays. That is insane, trying to exit the airport, at this point just let me get my own bag from the luggage compartment.

No water or light snacks, unless you pay a lot of money for it. Zero leg space

We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?

I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.

Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa

Usual issues with flight delay. Perennial problem of travel by plane.

i didnt go this was a hacker booked this flight on my debit card !

Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew

Long delay resulted in my being unable to catch a train home and resulted in an additional £76 cost for an Uber

I was charged at the gate for bags I had already paid for. There was no other option. I am trying diligently thought easyJet website but making no progress HELP!

The on board air steward really made the journey. He was very entertaining

I was disappointed there was a 40 minute delay to flight

We were diverted to warsaw and there was zero information. We were just forced to disembark and off we go good luck the reat of the way. We all had to go our ways to find a way home!!!! Horrible horrible and it cost us alot of money to get a hotel and trains 4:30 pm next day.

Blood contaminated tissue was stuffed to the back of the seat in front of us.

This time round it was very good, flight delayed by 30mins but capitan put his toe to the floor and made some time up!!

Crowded, little leg room, little lateral room. Hour late, then all funnelled into a small room with a couple of bench seats for 150 people. Most sitting on the floor or standing for 30 mins before chaotic boarding.

1. Too long on board without air conditioning. 2. Very very long-tiring walk to exit gate.

Worst experience ever. First time and last time with Ryanair. I'm not a cow.

Flight was good but delayed (45 minutes) which made other connections difficult.

Boarding was with buses, but they let people without priority boarding before people with priority boadring.

Would be better if there is phone charging ports available

I forgot my headphones in the plane, how can I retrieve it?

No fast track available, no organisation. Unpleasant boarding system at gate 20 at JFK. When giving feedback to the lounge team I was told to talk to the manager instead of taking the feedback.

Seats small and uncomfortable (too firm). Boarding process is queue to queue. Food unexciting - and they run out of options very quickly.

I am 70 with carry on bag. Was told to go down two flights of stairs the had to climb stairs at rear of plane. Skywalk to front of plane was not offered. I was in row 26

old seat need to go! outdated and uncomfortable. I waited 40 minutes for my bag

It would be great to have at least two choices for a food, instead of just plain pasta 😏

Very disappointed late takeoff led them to rebook me on American and United. The latter was cancrllrfg

The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.

Very disappointed because we don’t get in advance the cancellation fly to Paris. By the way, we are still without luggage Bad experience

It was purchased as British Airways but for some reason was Iberia ???

This flag ght was cancelled at 3:30 AM the morning of departure! My son and I were nearly stranded until BA rep at airport found me alternate flights home. I had paid for seat upgrades, $75 for one suitcase, had no gluten-free food, had to arrive home at JFK instead of EWR, where my driver would have met me. That day was a pure nightmare!