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Seats small for international flights, food not good, bathrooms bad, small isles to carry along. For small local flights it’s okay. Emirates had big seats for flight between Dubai to Karachi

Flight was cancelled due to problems with the aircraft . Not much else to add . Itinerary was changed from yeg to Yule direct . Fine .

The trip from booking to execution was great! The plane from YVR to YYC had LCD panels for entertainment which was great, but the return flight from YYC to YVR did not have them. Oh well--it was a short flight. Food was a pretty minor "token" snack, but hey--it was a short flight. It could have been skipped entirely and I would have rated the flight well.

They were so kind and helpful and they even brought an item of mine that I forgot on the plane!!

I’m not a small man but a little more leg room would make a big impact

Due to the approaching strike I have to admit Air Canada personnel showed empathy and compassion.Thank you for an enjoyable flight

The way in which the zones are lines up causes confusion the sign says zone 1, zone 2, zone 3-6. All the people in zones 3-6 line up and then the zones are called individually this causes confusion and there must be a better way to do this, other than that the flight crew, the plane and everything else was perfect.

Terrible. Frequent last minute flight cancellations with terrible rebooking options!

United did not permit online check-in from home as document scans were not getting uploaded. This should be fixed their app

Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.

The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.

Ground crew at checkin in Hyderabad airport was terrible, they seem to be intent on being a pain to passengers. Folks made a huge fuss about size of backpack and made me rearrange contents to make it fit in the sizing slot. All for a flight that is 60-70% full.

The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.

It was terrible, I was denied to board the plane because I don't have Germany visa, but I don't know I need a visa because all I want is go back to united state and I don't need to enter Germany. When I buy the ticket and checking in I entered my Chinese passport information and I did not get any notifications that I need apply for Germany visa. This trouble is generated totally by Lufthansa and they don't offer any useful help to solve my issue which cause huge problems to my travels.

Great flight. Friendly crew. Good food. Nice clean cabin and toilet was a good size. I like the starliner.

my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever

Because of a thunder storm in JAX we spent more than an hour on the run way in the aircraft. The crew did not even offered water to passengers.

My seat was upgraded to premium economy, food was good and cabin crew was nice.

Crew had connection details for only 2 other flights and gave less than empathetic guidance.

Great, wonderful crew, comfortable flight. I had an excellent experience!