The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
It was nice to be on a legacy airline, people try at least.
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
My flight was from Charleston, SC to Halifax, NS with one layover and the same on the return. My flight to Halifax was good! The employees at check-in were helpful and friendly. No issues there. My each leg of my flight to Halifax was pleasant. The air crews were excellent, professional and courteous. Arrival in Toronto was uneventful, and the gate agents were friendly and helpful. The same for my flight to Halifax. My return trip was not so pleasant. The flight from Halifax to Toronto was great, with everything I mentioned above: friendly check-in staff and gate agents and quick boarding. It is when I got to Toronto that things went off the rails. In short my flight to Charleston was cancelled about an hour before boarding due to weather in Charleston. I received a text stating I would be rebooked within the 1/2 hour, and I was... on a flight at 6:40 pm the next day, more than 24 hours out! I absolutely could not stay in Toronto that long as I had to be back in Savannah for work. I went to the Air Canada service desk and here is where it really came off the rails for me. Please understand that up to this point every Air Canada employee I had interaction with was wonderful. However my experience with your service desk left much to be desired. As I stood in line with about 30 other people one of the agents announced that for those of us whose flight was cancelled that we had been rebooked, and to please follow her so we could be "escorted out". I turned to someone in line and asked what that meant, "escorted out"? They had no idea. As someone who has limited international travel experience I had no idea what to expect. One of the passengers asked her about accommodations, and was told basically that the cancellation was due to weather and therefore not Air Canada's problem (paraphrasing, but that was the message). She then proceeded to herd a group of passengers to be "escorted out". No other explanation. I waited in line to talk with one of the agents, and happened to get the same agent who had just taken the group out. I told her I could not wait for another flight 24 hours away and asked if they could try and book me on an earlier flight. She handed me a card and said there was nothing they could do and to call the 800 number to try and get another booking. She was extremely short with me and acted as if it was a bother to answer my questions. She said that I needed to be "escorted out". I asked her what does that mean? She explained that the international side of the airport closed at 10:00 pm and that we could not stay in the terminal overnight. I then asked her where I was going to be escorted to, to which she answered "the curb". The curb... outside of the airport? Yes, the curb. That was all she said. I left the desk to call the 800 number to rebook my flight. The gentleman I spoke with on the phone was pleasant and very helpful, and was able to get me a flight out at 7:55 am the next morning with a connection in Chicago. Absolutely wonderful experience there. I then proceeded to walk through the terminal to find my way out so that I could get a hotel for the night (another $225 I was not expecting to spend). I didn't realize that I could not exit the terminal without being "escorted out". I, and several other passengers, found our way at the far end of the terminal which was, apparently, closed to all except domestic Canadian travel. We were not aware of this. We were approached by a young lady with Air Canada and told that we had to turn around and we were not permitted in that section of the airport. She was abrupt and quite rude about it. Not a pleasant person. I made my way back to the service desk so that they could escort me out. About an hour after getting my flight taken care of I received another text that my morning flight had been delayed by 45 minutes. Not a huge deal as I was able to make my connection in Chicago, but it did put me on edge expecting another cancellation. My flight from Toronto to Chicago and then to Charleston was with United Airlines. The flight to Chicago was pleasant. I was fortunate enough to have a seat to myself. The flight from Chicago to Charleston was on a smaller plane, two seats each side, and the individual next to me was not a small individual. I had to press myself against the wall of the plane as I had zero space. Other than that the flight was fine and, again, the crew professional and courteous. I hate to complain because I know that airline employees, both on the ground and in the air, deal with some crazy things and many unpleasant passengers. I get it. I am in hospitality and I absolutely understand, and am appreciative of your associates and the jobs they have. It's not easy and, I imagine, quite stressful at times. Every Air Canada associate I interacted with was wonderful and do your airline credit, aside from those that I just mentioned above. It's not hard to answer a question, even if you're having a hard day. I also understand that things happen that are beyond the control of the airline. Weather, mechanical issues, passengers acting up... I totally understand. When it is all said and done Air Canada got me home safely, for which I am most grateful, and I am grateful for all of your associates who were professional and courteous during my journey.
Very poor. Flight was cancelled last minute to deploy the plane for another route
Unable to initiate refund/reschedule the ticket #worst experience #lost 900$
The flight was actually good the staff was all friendly, but I have to give it a bad rating because my luggage was damaged and I was not able to claim that it was damaged. I only realized it once I got to my hotel and when I tried to contact Air Canada it was almost impossible. The number give to make claims is only for US & Canada yet I was in Seoul, when I tried contacting the number for Seoul I was once again told to call the other number or to return to the airport (which was not possible at the moment). So very disappointed that there was no way to claim my damaged bag and now I have to try to get a new bag while on vacation.
Prepaid for my seat selection over a month in advance only to be told when I arrive at the airport that the plane has changed and no pre-selected seats would be honored and refunds would not be issued immediately. Was forced to separate from my traveling companion Air Canada. Unsurprisingly was no assistance in this whatsoever. Plane. We got switched on to also has no entertainment options available
Glad to see the staff of Air Canada take preference in protecting their customers from unruly passengers before they board. Well done
This website did not advise the prices were in $USD, when the flyer (me) was flying within Canada only and only a Canadian resident, and booking this flight in Canada. Furthermore, the area to board the plane was unusually hot and sweaty.
Flights on time. Friendly/pleasant ground and in-flight staff. Better snacks and films with captions,
Affordable & comfortable. Not sure why a party of two I booked at the same time got seated separately.
The flight was delayed with zero compensation only hours before the flight. The pick up driver had a very long drive so he was already on the road when the flight was delayed so he also had to sit and wait there for a long time. again zero compensation for anything. not even a voucher for food or drink.