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Aircraft was new. Food so so, especially vegetarian was very disappointing.

Very courteous staff. Abnoxious passenger in front of me who reclined her seat all the way without warning and without considering the person behind her. My flight ORD-WAW was so much more pleasant because of the courtesy of the passenger in front of me.

LOT told me on my first flight that I had missed boarding my second flight and told us to go to a service desk to reschedule. We then were told our flight was still boarding and that we had to run through the Warsaw airport to catch it which is just a long long runway airport. The workers at the airport were not helpful at all and you have to go through two passport checkpoints. I have asthma and was almost dead when I got on the plane and no one helped or gave us water or even acknowledged us. The flight was fine - the crew members are not friendly so it’s a very functional flight at best. Also my bag didn’t make it to my final destination.

LOT was very disorganized at Istanbul airport with no communication with travelers. Our flight was delayed over and hour and a half and there were no announcements, displays or anything about it. It almost left me missing my second flight!

Great service . Everyone is so polite and ready to help. I always was using Lufthansa but from now on I will use LOT. Thank you for your service.

I would like to be able to choose the seat before the flight without paying extra money. Family members should not to be separated from each other.

Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..

One of the best experiences ever. Thank you to the crew.

Everything was very good. I felt that the value received in paying for Business Class tickets was very good. The entertainment offered was plentiful, but could be improved with more recent options as well. By no means a deal-breaker. The staff were awesome, in the airport, at the gate and onboard.

bus ride to the plane was very crowded and had to wait a long time to get to the plane. The flight itself was great.

Seats were in disrepair. Seat back pockets were all broken. Seats recline very far, which is comfortable for occupant, but confining for person behind.

Unfortunately internet was down and they couldn’t fix it in a time I needed it so urgent to stay in touch with work

Better than other airlines but still not at the top with other airlines that you pay the same price and services and customer service are much more well performed with care and attention to the customer. Still a long way to go. Some of the flight attendants are speaking English like they translate direct from Turkish. They need to improve the customer service for a global travel.

Was an excellent experience I have been flying Turkish Airlines for 5 years and always will

Customer service is very bad. They don’t understand English or Arabic which made it very hard to communicate with them. Also when calling to discuss any issue with ticket reservation they hang the phone on you even when speaking to the manager. I will not fly Turkish airlines and I will not recommend to family and friends

Definitely not a fan of Turkish Airlines, their seats are very uncomfortable. Felt very cramped up. Food was very poor in quality too, very little to drink during service.

Very good, it took a little too long for the food to come out on a service that left after midnight but everything was great.

First was canceled no compensation second day was delayed Worst airline I have ever seen

Stale, bad and limited food, drink options. Entertainment system was broken, old and had barely any latest contents.

Business class in Turkish airlines is like none other. They separate themselves and highly recommend it

Was very good the flight, 15 minutes late,but was very ok!!!😊👏

the boarding took a really lo g time, we were standing on stairs waiting to walk out to the plane. Seats are uncomfortable but it’s ok for a short trip. There is no entertainment. Follow the rules and will not have any problems or extra charges

1. Too long on board without air conditioning. 2. Very very long-tiring walk to exit gate.

It was raining and we got all soaked because the staircases didn’t had a roof

Good service for a budget trip. No problems at all

Ryanair was ok but the flight is delayed 2 hours! We dont know the reason if it was either Ryanaair or the Kos airport or Vienna Airport …

Flight delayed by almost two hours. On boarding we were hold in the transfer bus, with no air conditioning and almost 40 degree C outside, in front of the airplane for a long time.

On time and reasonably comfortable. These airlines need to find a way of sitting their passengers in queues whilst waiting to board

The worst low cost airline in the world! It’s absolutely the poorest costumer service and my worst experience!

Terrible experince. The flight was delayed for 4 hours and we had to sit in the plane for 30 minutes without AC. At least they shouod have given us complimentary bottles of water but no one had to buy them.

Very good flight, only problem is the boarding process where some peoples do not have manners and do not how to fly ( preparing your documents, oversized carry-ons, not understanding or feigning to not understand directives).

The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.

The plane was 3 hours late. What more can I say?!.. This, plus my horrendous experience of the second leg of my trip in where the plane had to be boarded (off and on) without escalators.. but not-covered outside regular steps…!! No… this is my last flight with Lufthansa!! Never again!

We were delayed taking off which caused us to miss the connection to Orlando in Frankfurt. The gate we landed at in Frankfurt was in A terminal and the next flight was c15 which was impossible to get to even running. Very poor planning on Lufthansa’s part.

I like entertainment on the plane once I got it to work. The touch screen really had a hard time responding to touch. Boarding was excruciatingly slow. Getting through passport control was bad enough but security had a line of us not moving at all while this team of security people took their time going through every item of one single passenger, not letting anybody else advance (only one lane open while the equipment was there for 2). I would have missed my connecting flight had it not been an hour late itself. I know the airport is not the responsibility of Lufthansa or Kayak but I mention it as the reason my experience was not great.

Delayed flight with no explanations; poorly managed gate and boarding process.

This flight went smoothly and the economy plus free upgrade worked very well.

Our flight was cancelled at 21:50 the night before, fully disrupting our return itinerary. I was lucky to still be awake to hear the notification. Rebooking through Lufthansa was difficult with multiple dropped customer service calls. The final result was satisfactory.

Crew was nicer to some people than others for no apparent reason. I had to get an older lady’s attention because she was too busy talking to passengers.

I am deeply disappointed with Lufthansa’s treatment of my elderly parents during their recent flight. They were supposed to receive assistance with wheelchair service, but the experience was nothing short of a nightmare. Upon arriving at the airport, my parents were left stranded and confused, with no staff available to guide them. Despite being promised help, they were ignored by the ground staff, who were not only indifferent but also incredibly rude. To make matters worse, some of the employees made racist comments, which is absolutely unacceptable especially for passengers with special needs. We will never fly Lufthansa again and urge others to reconsider if they need assistance. My parents were left to navigate a busy airport on their own, which is both dangerous and stressful for elderly passengers with limited mobility. This level of neglect is inexcusable, especially from an airline that claims to prioritize passenger safety and comfort.

2 hours delay, very disappointing, at least they didn’t cancel at all as they do often

I miss my flight due to boarding pass won’t load up

Flight schedule was modified and the final departure time delayed.

Big delay because of the weather but communication not so good. Boarding already late (due to tight schedule on Wizz side). When you get in you are hurried every second even if you still need a few seconds to arrange your bags. Food far away from how it looks in the catalogue and right on row 8 already out of chocolate although you are supposed to receive one for a menu. No replacement was offered.

The border control opens at 4:30 so there is no point in going in early as the wizz email suggests. Our flight utilized a plane with plastic seating which was really uncomfortable.

Check in took very long. All three priority agents left for lunch or something and the line did not move.

Il n’y a pas eu de vol du tout puisque celui à été déplacé à la veille sans aucune information. Aucun remboursement ni service client non plus. Scandale !

A GOOD IDEA IS TO SEND TO ME BOARDING PASS IN ADVANCE SO I DONT HAVE TO FIGHT FOR IT

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